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EA has banned my Origin account  

post #1 of 183
Thread Starter 
Today I woke up to find that I could not join Battlelog as it said I needed to purchase BF3 to be able to access Battlelog.

After talking to EA Chat Support, this is what I got:

"I have checked your account and found that your account is ban by our security team.

The reason for the ban is using a cheat engine to modify their server calls."

So I went ahead and called their EA Support phone in Spain, the explanation they gave me was I used some kind of hack without even installing a Fifa game to re-sell the game. I mean seriously? How is this even possible?

I was told this is coming from a higher up support and there's nothing they can do, so they literally told me to screw my self and lose all my Origin games, including Battlefield 3. The funny part is I haven't played Fifa in over 2 months, I just recently added the Fifa 13 demo to my account but didn't even finish downloading it..

The only programs I have ever used while gaming that have an Overlay are Steam, Origin, MSI Afterburner, and DXTory to record my gameplays.

I feel like an idiot for buying games like Battlefield 3 and Battlefield 3 Premium, yet be banned for something I have not done. They even told me it had nothing to do with me playing Fifa, but modifying some server files, I feel like EA is laughing at me right now.

I am writing this in hope that some higher up employee from EA reads this and helps me out. I am completely lost on what to do. sad-smiley-002.gif

Edit:

In case an EA Staff member sees this by any chance, my case number is 05466150, hope it is solved soon.

Edit:

It looks like I am not alone: http://forum.ea.com/uk/posts/list/1930595.page

Many other people affected by the same issue, same ban, same reason given by EA.

Edit:

Here are a lot more:

http://forum.ea.com/uk/posts/list/1929578.page

And also grabbed a lot of attention on Facebook, there seems to be MANY people affected with this:

http://www.facebook.com/easportsfifa/posts/280282678749144

Edit:

On Saturday 22th September early in the morning EA unbanned everyone!!! biggrin.gif
 
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post #2 of 183
Welcome to the club, EA/Origins are turning into a money making machine, that doesn't give a crap about customers, and their customer service is the worst I've ever seen.
post #3 of 183
So somehow your FIFA cdkey was used 2 times on different machines ? You should demand more info.
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post #4 of 183
I doubt EA reads user forums. Why would they care, really. Do you really have no grounds for argument in this? You aren't even allowed to defend yourself?
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post #5 of 183
You didn't see this coming when they banned people from the game over something that was said on forums?

I understand your loss kcuestag. It sucks. But now you see why I've been riding that EA hate train since Origin came out?
    
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post #6 of 183
Quote:
Originally Posted by Methos07 View Post

I doubt EA reads user forums. Why would they care, really. Do you really have no grounds for argument in this? You aren't even allowed to defend yourself?

I've seen where quite a few people have been banned because of things posted on EA forums. The only thing I can think of that may help you out Kcuestag, try posting your issue on Reddit.com's BF3 sub-reddit. I've seen quite a few people with issues like this get noticed by the EA/DICE reps there and get help on various issues they've had.
http://www.reddit.com/r/battlefield3
     
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post #7 of 183
Quote:
Originally Posted by pioneerisloud View Post

You didn't see this coming when they banned people from the game over something that was said on forums?
I understand your loss kcuestag. It sucks. But now you see why I've been riding that EA hate train since Origin came out?
Yeah, I've not been riding the hate train against EA. But I'm refusing to support / sign up to an Origin account.
If I miss out on a game, I miss out on a game. It's not the end of the world, and it's a much better life than stressing over what EA might do next with any account I have...
 
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post #8 of 183
I refuse to support EA because I have heard way too many things like this happening. This is not the way to do business. There are plenty of other companies that treat their customers in an at least decent manner. I hate to hear that though. Surely there is some way to get your games back.
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post #9 of 183
Thread Starter 
I have also posted it on reddit:

http://www.reddit.com/r/battlefield3/comments/106sfy/ea_has_banned_my_origin_account/

And also on their Battlefield facebook and twitter. And no, I can't post it on the EA Forums because I am banned from Origin, thus not allowing me to even make a thread on their forums to complain. mad.gif
 
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post #10 of 183
EA strikes again. But seriously, this sucks. Hope you get it sorted out. I mean it really does suck to have spent so much on games from a publisher only to have them taken away.

Offtopic: when did you become senior mod? never noticed redface.gif
    
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