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Asus RMA help

post #1 of 3
Thread Starter 
Hey guys, I'm wondering if I can get some ideas because I'm clueless as to how to make this work.

A bit over a month ago I bought a second hand GTX 670 here on OCN and recently Ive finally gotten the rest of my build together. Turns out the card is dead - which is no big deal, I'll just RMA. I specifically wanted Asus because their warranty is serial number based instead of customer based- or so I thought.

I called Asus and they said that unless I provide proof of ownership the warranty is ineffective and I can't get service. Well, I payed over Amazon payments, so all I have is my payment receipt email, which I forwarded them. I received this back:



This raises the question - what if I had paid in cash from someone on craigslist? Basically that means second owners can't have any warranty whatsoever. What can I do in my situation to get my replacement card and not be out of luck for over $350?

Here is the warranty. I don't see anywhere where these conditions are mentioned.

http://support.asus.com/Warranty.aspx?SLanguage=en&m=GTX670-DC2-2GD5&p=9&s=2&hashedid=gHDbmxcZRi7kWIlw
Edited by un1b4ll - 9/26/12 at 7:19pm
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Six
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CPUMotherboardGraphicsRAM
4930k Asus Rampage IV Gene evga 980ti SC+ 16gb Samsung 30nm 
Hard DriveOptical DriveCoolingOS
Crucial M4 256x2 Raid0 none Corsair H80 Windows 7 Ultimate 
MonitorMonitorKeyboardPower
Dell U2713HM Acer Predator XB270HU Ducky Shine 4 Corsair AX750 
CaseMouseMouse PadAudio
Silverstone FT03 Razer Deathadder 2013 Alienware Fiio e11 + AD700 
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post #2 of 3
I guess they covered it near the bottom.
Quote:
Warning:

Warranty period may differ regionally, please check with your purchase Site.

Did you buy it on Amazon or craigslist, sorry but your post kind of comes off as the old, "My friend, wink wink, bought a card off of craigslist..."

If you bought it remanufactured, most places will warranty it for around 30 days. If it is something like Neweggs openbox deals, most of the manufacturers treat it as a new purchase.
Edited by Thereoncewasamaninparis - 9/26/12 at 7:36pm
Croissant
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2600k Asus Sabertooth Z77 GTX 680 2x4 gigs G-SKill 
Hard DriveOptical DriveCoolingOS
Crucial C300 2x Asus DVD-RW Silver Arrow Win 7 
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Croissant
(15 items)
 
  
CPUMotherboardGraphicsRAM
2600k Asus Sabertooth Z77 GTX 680 2x4 gigs G-SKill 
Hard DriveOptical DriveCoolingOS
Crucial C300 2x Asus DVD-RW Silver Arrow Win 7 
MonitorPowerCaseAudio
Dual ASUS 24" Rosewill 750 Capstone Corsair Carbide Air 540 The Basic sound blaster Z-Series 
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post #3 of 3
Thread Starter 
Quote:
Originally Posted by Thereoncewasamaninparis View Post

I guess they covered it near the bottom.
Did you buy it on Amazon or craigslist, sorry but your post kind of comes off as the old, "My friend, wink wink, bought a card off of craigslist..."
If you bought it remanufactured, most places will warranty it for around 30 days. If it is something like Neweggs openbox deals, most of the manufacturers treat it as a new purchase.

Actually I got it from OCN second hand.
Six
(16 items)
 
  
CPUMotherboardGraphicsRAM
4930k Asus Rampage IV Gene evga 980ti SC+ 16gb Samsung 30nm 
Hard DriveOptical DriveCoolingOS
Crucial M4 256x2 Raid0 none Corsair H80 Windows 7 Ultimate 
MonitorMonitorKeyboardPower
Dell U2713HM Acer Predator XB270HU Ducky Shine 4 Corsair AX750 
CaseMouseMouse PadAudio
Silverstone FT03 Razer Deathadder 2013 Alienware Fiio e11 + AD700 
  hide details  
Reply
Six
(16 items)
 
  
CPUMotherboardGraphicsRAM
4930k Asus Rampage IV Gene evga 980ti SC+ 16gb Samsung 30nm 
Hard DriveOptical DriveCoolingOS
Crucial M4 256x2 Raid0 none Corsair H80 Windows 7 Ultimate 
MonitorMonitorKeyboardPower
Dell U2713HM Acer Predator XB270HU Ducky Shine 4 Corsair AX750 
CaseMouseMouse PadAudio
Silverstone FT03 Razer Deathadder 2013 Alienware Fiio e11 + AD700 
  hide details  
Reply
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