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ASUS Motherboard Warranty/RMA Denied (plus awesome XFX Support) - Page 5

post #41 of 155
Thread Starter 
Thanks guys.
Quote:
Originally Posted by Junkboy View Post

After one bad experience with them a few years back where my mobo somehow was damaged in transit even though it was in the actual mobo box bubble wrapped and surrounded with about 4" of peanuts in a box that could fit and old 19" CRT and then some. Somehow a corner was chipped and when I asked to see shipping box and mobo box for any damaged they refused and said it had been disposed of??????? I mean *** how can they say it was damaged in transit then throw away proof of it?


Anyways I've bounced around GB, MSI and currently on Asrock.

GB was awesome and none of the 5 or so boards I bought for people have had any issues till this day, but I hated their weird hybrid BIOS but other than that rock solid.


MSI I only bought two boards for ultra budgets and one AM3 board for my little sisters PC which broke down after about a year and wouldn't post, I sent the board in and had a replacement board in her PC in under 10 days, FANTASTIC turnaround with little fuss.

So far no issue with my Asrock boards and I've bought 4 two z68 extreme 3's and two Z77s extreme 4s, zero issues with any of them except for the slightly short PCB that kinda makes the board float by the edge of the PSU connector but I knew this when I bought it and have had no issues. Such value at such prices is really unheard of and only Biostar with a few of their boards comes closes to being that feature rich at those prices.


I'll check my history and try to help you bump thread when ever I remember in case you forget . thumb.gif


Anyways, I hope it works out for you OP and you get a fresh RMA that you can sell on the Marketplace and try to get some cash out of it, or If you have a nice bat and need to practice your swing..........devil.gif

I kind of hope they don't give me a motherboard, it will motivate me to maintain this thread indefinitely.

I will spend sometime consolidating everything to the main post.
Edited by RagingCain - 10/9/12 at 2:55pm
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post #42 of 155
Thread Starter 
Well, the motherboard did arrive back. I will definitely get a look at the supposed damage and post actual photography.

This was... something else.



P.S. I am on the phone with them again ^.^ Main post has been updated and I added a timeline with actual dates for reference.
Edited by RagingCain - 10/9/12 at 2:56pm
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post #43 of 155
Quote:
Originally Posted by RagingCain View Post

Well, the motherboard did arrive back. I will definitely get a look at the supposed damage and post actual photography.
This was... something else.

P.S. I am on the phone with them again ^.^ Main post has been updated and I added a timeline with actual dates for reference.


You need to tape their conversations now so we can hear first hand!!!!!!! biggrin.gif
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post #44 of 155

D:< This makes me mad. Asus boards have great features and bits and doodads, but their RMA service is horrible.

RagingCain, you should post on the ROG forum the situation (even though the board isn't ROG).

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post #45 of 155
Thread Starter 
Quote:
Originally Posted by Junkboy View Post

Quote:
Originally Posted by RagingCain View Post

Well, the motherboard did arrive back. I will definitely get a look at the supposed damage and post actual photography.
This was... something else.

P.S. I am on the phone with them again ^.^ Main post has been updated and I added a timeline with actual dates for reference.


You need to tape their conversations now so we can hear first hand!!!!!!! biggrin.gif

Oh I will definitely do that next time! I hadn't thought about it, but Bill @ Asus seemed really nice. I politely just asked to speak to a manager. They are now investigating why someone was ignored via email for 14 days and not phone called prior to the board being sent back.

Bill got a chuckle out of how much "data" I had acquired for this particular problem.
Quote:
Originally Posted by funfortehfun View Post

D:< This makes me mad. Asus boards have great features and bits and doodads, but their RMA service is horrible.
RagingCain, you should post on the ROG forum the situation (even though the board isn't ROG).

It is indeed frustrating.
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post #46 of 155
Thread Starter 
Right off the bat, I was upset. They returned my board without the motherboard box in which it came in. It's just card board but that still irks me.



Okay, resistors have been physically removed. No idea what would caused it but there is no burn trauma. They have been physically scraped off. They are also under the RAM slots.... so nowhere near the PCI-E slot that is damaged (the only issue this board went in for.)





The silicon around the resistors show no marring, scratching, gouging, or any other trauma. This looks like they were removed with precision, at least enough precision to show it does not look at all like some accident. That is a little bit of a stretch but there is very little imagination involved here. I will let you guys decide for yourself.

The PCI-E slot itself appears to have two pins bent back (north side looks missing) and the south side clearly shows the gap. Both pins are in fact equally bent back symmetrically. Really baffled at how this could happen. It doesn't help that the arrow is about half an inch away from the actual problem (assuming this is what the arrow is in fact referring too.)







Anybody have an idea of what this group of resistors purpose is?

Unfortunately, the many photos of my board don't show this level of focus on the parts. From afar the PCI-E slot/resistors looks fine. So essentially the photos I took before departure are a little less than useless in this case. Had they ripped off a heat sink of the TUF armor, then I would definitely been covered.
Edited by RagingCain - 10/9/12 at 4:16pm
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post #47 of 155
Wow mate that is a crap effort by Asus. I had to rma my 6990 due to ripping of two resistors when applying a water block on it. Sapphire received the item and quoted me like 15$USD to repair the damage. The card is working normally.
And they knew about the waterblock application.
Sure looks like laziness from Asus.
post #48 of 155

I think this is a lie on Asus' part. I highly doubt you had anything to do with the PCI-E slot being broken or the transistors on the back gone. It looks like they did this on purpose.

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post #49 of 155
Normally for enough force to knock off transistor like that there will be scrapes or other damage near or around the area. This is so much bull, I'm sorry Cain.


I always hear the stories about ASUS rma centers doing stuff like this and always tell my self for every 1 bad there's at least 10 good stories because only the bad experiences get coverage. But when the experience is this bad.......... I guess the least amount of Horror stories comes from GB and Asrock (though not enough info on Asrock to make a call either way) .

As of now I'm gonna stick to Asrock and if I'm building high end for someone GB.

Good luck, again I will do my best to check thread to help you in your fight to keep this at the top for a long as possible. ASUS fanboys might not like it but they're not buying you a new mobo thumb.gif
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post #50 of 155
I have stop using ASUS too. They dont seem as involved or understating as Gigabyte/MSI. Latest MB show which MB company acknowledges Overclockers.
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CPUMotherboardGraphicsRAM
AMD Phenom II X4 955 @ 4.2GHz ASUS M4A79XTD EVO AMD Radeon HD 7970 3GB @ 1200/1500 2x 4GB G.SKILL Ripjaws X DDR3-1600 
Hard DriveHard DriveHard DriveCooling
OCZ Agility 3 60GB WD Caviar Green 1.5TB 2 x Seagate Barracuda 2TB XSPC Raystorm 
CoolingCoolingOSPower
EK-FC7970 XSPC RS360 Windows 10 Pro 64-Bit Corsair TX750 
Case
NZXT Switch 810  
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Ishimura
(21 items)
 
Silent Knight
(13 items)
 
 
CPUMotherboardGraphicsRAM
Intel Core i7 3770K @ 4.6GHz ASRock Z77E-ITX eVGA GTX 1080 Ti Hybrid AMD Radeon R9 16GB DDR3-2400MHz  
Hard DriveHard DriveCoolingCooling
SanDisk Ultra II 960GB Toshiba X300 5TB Corsair H100i GTX eVGA Hybrid Water Cooler  
CoolingOSMonitorKeyboard
4x GentleTyphoon AP-15 Windows 10 Pro 64-Bit Philips Brilliance BDM4065UC 4K Razer BlackWidow Chroma  
PowerCaseMouseMouse Pad
eVGA SuperNOVA 750 G3 Define Nano S Logitech G502 Proteus Core PECHAM Gaming Mouse Pad XX-Large 
AudioAudioAudioAudio
Audioengine D1 DAC Mackie CR Series CR3 Audio-Technica ATH-M50 Sennheiser HD 598 
Audio
Sony XB950BT 
CPUMotherboardGraphicsRAM
AMD Phenom II X4 955 @ 4.2GHz ASUS M4A79XTD EVO AMD Radeon HD 7970 3GB @ 1200/1500 2x 4GB G.SKILL Ripjaws X DDR3-1600 
Hard DriveHard DriveHard DriveCooling
OCZ Agility 3 60GB WD Caviar Green 1.5TB 2 x Seagate Barracuda 2TB XSPC Raystorm 
CoolingCoolingOSPower
EK-FC7970 XSPC RS360 Windows 10 Pro 64-Bit Corsair TX750 
Case
NZXT Switch 810  
  hide details  
Reply
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