Originally Posted by Nefandir
I ordered from Aquatuning in Germany (I'm sitting in Austria right now), and it took them 6 months to deliver my order (half a year!!). I have to say though, that I had ordered an Aquaero 5 XT which is incredibly hard to get a hold of because AquaComputer doesn't produce them very quickly. I actually asked them to deliver my order without the Aquaero and send that when it comes, and they delivered within 3 days of the email, however the Aquaero took a little while longer. Not exactly sure if it is Aquatuning's fault, but at least they should put a notification on their website for items that have such long waiting times.
LoL - and I was thinking that ordering in June and getting the stuff at last in late October must be rahter exceptional
Now if they have stuff they usually post it next day or even same day sometimes. In my case i ordered a gpu block that was not in stock, then it went out of production, changed the order to a new block and there were 3 month supply issue with the new block I switched to.
So - ordering stuff which is in stock - fast (although international shipping can still take good 2 weeks or so till you get the packet), if its not in stock atm then better be sure you have plenty of time, even if they list some kind of date when the stuff is expected - they like to just periodically move these dates 2 weeks into the future, I can tell after watching it happen for 3 months.
Originally Posted by MichaelJustin
Sorry to beat the horse, but I do think it's reasonable to expect your items to arrive in 2 weeks after ordering them.. I ordered tubes, some screws and UV lighting, nothing has arrived an it's been 2 weeks since I ordered... This is unacceptable. I ordered from them while I was in Germany and received my products in 2 days, ordering from the states, never again...
Have you cheked the tracking number to see where is the hangup ? In my experience they do mail you tracking number (if needed use google translate to translate their mails, thats what I do sometimes).