GTX 580 RMA - MSI isn't answering or returning calls :(

MSI I hope you're watching. This could easily get blown up into a multi-day multi-page thread of not goodness if you guys don't get back to him....

http://www.overclock.net/u/142064/msialex

Thats a link to the rep for msi thats on OCN. give him a pm and he should be able to get something going for ya

I hope you get that sorted out :|

I am having a similiar problem dealing with a MSI RMA.

I was issued a RMA on 9/5
I sent the card in and it was delivered on 9/11
on 9/18 I was told my card in the testing phase

and thats the last I've heard from them.

My card doesn't even need to be put into a motherboard and tested to see its faulty. A fan bearing in one of the TF2 fans died, it completely does not move and when you spin it with you're hand it has very little free movement, spin the other fan and it spins freely for 10-15seconds.

MSIalex pm'ed because I have a similiar thread in this section and I'm hoping i'll get some type of response.

@op Don't even bother calling, you will seriously become very frustrated fast. The cs rep's hardly speak english, when I spoke to one it took about 2 minutes just for him to get my email address correct (jam3s121@gmail.com) because I had to repeat myself about 3-5times. Also I have to ask him to repeat himself because hes not speaking clear english. Also after answering each question like, what was the rma#, whats you're address etc. It took about 3-5minutes between EACH question for him to then respond to be again, he would type for like a 30seconds and then not say anything.

Very disappointing RMA so far. In comparison it took me 11 days total to RMA my corsair ram from Connecticut to California. and the 3 phone calls i needed to make took about 5minutes each after waiting with me never having to repeat myself to people who can't hear. I'm not going to bash the guy for not understanding but if I need to repeat myself more than once on something I know i'm saying clearly you need to find people who can do their job. 99% of the people calling the RMA dept. aren't happy they need to RMA a product and they don't want to have second rate service for paying a premium price.
Edited by JAM3S121 - 10/1/12 at 8:57pm

We can hope, my rma was not updated today either. Really sucks cause playing planetside 2 sucks with just 1 GTX 560 Ti.

They've been testing my card for a total of 3 weeks now, 3 tuesdays

Just wanted to update, I recieved a tracking number for a replacement/fixed card today.

I guess you just have to wait another week OP, kinda sucks it took them 3 weeks of testing to fix send out the replacement. I really like MSI video cards but I think I may look more closely for the best possible RMA service. When I built my rig I thought "nah nothing will happen." Ended up rmaing my ram, psu and video card over the course of a year and a half. All rma's went smoothly but the MSI took the longest sadly.