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GTX 580 RMA - MSI isn't answering or returning calls :( - Page 2

post #11 of 26
10/4/12 at 1:53am
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Not that I'm ultra familiar with MSI work schedules, but Monday and Tuesday were public holidays to celebrate mid autumn festival. Could be a reason for the added delay.

Sent from my GT-I9300 using Tapatalk 2
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post #12 of 26
10/4/12 at 2:15pm
Thread Starter 
Quote:
Originally Posted by Velathawen View Post

Not that I'm ultra familiar with MSI work schedules, but Monday and Tuesday were public holidays to celebrate mid autumn festival. Could be a reason for the added delay.
Sent from my GT-I9300 using Tapatalk 2

That would be strange for their California location to celebrate a Chinese and Vietnamese holiday, wouldn't it?

Anyway, I received an e-mail today stating that my replacement card would be sent out today thumb.gif
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post #13 of 26
10/4/12 at 2:23pm
Quote:
Originally Posted by Trogdor View Post

That would be strange for their California location to celebrate a Chinese and Vietnamese holiday, wouldn't it?
Anyway, I received an e-mail today stating that my replacement card would be sent out today thumb.gif
Yay!
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post #14 of 26
10/5/12 at 10:05pm
Thread Starter 
Well it seems as though I've been given false information.

No one has sent me a tracking number as I requested in my last email. The online RMA status page also still says "in processing/testing."

EDIT: This is getting old and I'm growing more and more impatient.

I don't mean to be a smart-ass, buuuutttttt it's a good thing there are MSI reps in this forum to assist members and customers at a level unattainable from a call center. I really mean it rolleyes.gif
Edited by Trogdor - 10/5/12 at 10:12pm
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post #15 of 26
10/6/12 at 7:36pm
wait til 3 weeks ull get the email.
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post #16 of 26
10/6/12 at 7:39pm
My 7970 replacement took about a month. I also sent in a motherboard to Gigabyte and a video card to Asus around the same time. The turn around time for both of those was about 2 weeks. When I did get my RMA back from MSI they upgraded it to a 7970 Lightning which was pretty cool.
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post #17 of 26
10/6/12 at 8:09pm
Quote:
Originally Posted by Trogdor View Post


That would be strange for their California location to celebrate a Chinese and Vietnamese holiday, wouldn't it?
Anyway, I received an e-mail today stating that my replacement card would be sent out today thumb.gif

No, people of other cultures/faiths do so all the time.

 

The B&H store in New York closed recently due to a Jewish holiday. 

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post #18 of 26
10/6/12 at 9:26pm
Thread Starter 
Quote:
Originally Posted by SimpleTech View Post

My 7970 replacement took about a month. I also sent in a motherboard to Gigabyte and a video card to Asus around the same time. The turn around time for both of those was about 2 weeks. When I did get my RMA back from MSI they upgraded it to a 7970 Lightning which was pretty cool.

That is pretty sweet. Though now I'm going to be disappointed when I get the same 580 Lightning back, so thanks for that tongue.gif

Quote:
Originally Posted by youra6 View Post

No, people of other cultures/faiths do so all the time.

The B&H store in New York closed recently due to a Jewish holiday. 

Yeah, come to think of it, I've seen a few web stores close for a day or two because of a specific holiday.

OT: No reply yet thumbsdownsmileyanim.gif
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post #19 of 26
10/8/12 at 10:07pm
Thread Starter 
I have a tracking number thumb.gif
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post #20 of 26
10/9/12 at 8:11am
Wow, it's been almost a month! Good to hear you're finally getting a replacement
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