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ASUS laptop quality-RMA Problems

post #1 of 2
Thread Starter 
Hi everyone,

This is my RMA story.

Every third ASUS laptop is DIFFECTIVE.

I had a custom Asus gaming laptop G51JX-3DE/G60JX ($2351) from Xoticpc.com. I can’t say I have it because it has already been in the Asus repair station for more than 2 months and I don’t know when I will get it back. My RMA status is still the same: "Waiting-[WB1] Wait for Material/Spare Parts". I emailed the Asus representative Mr. Tien Phan cl-tien@asus.com and got the response that the issue with my notebook was duplicated, and it was currently at a repair station waiting for the necessary parts to come in.
Because of that I began to initiate some action and look at what I could dig up.
If you look at the Asus website you will see that now it only has 2 gaming laptops G75VW (17’) and G55VW (15’), but there were a dozen different models in 2010.
My friend’s computer market analyst said that the Asus repair station is piled up with defective laptops, transformers, tablets. Almost every third ASUS laptop is DIFFECTIVE.
Since 2008 Asus started to produce their own laptops in huge amounts, though previously it was focused on the production of motherboard and other components. The range of its products increased in many times. They tried to compete even with Apple (Zenbook, Pads). But the Asus team just can’t compete with Steve Jobs’ team. As a result the quality of Asus products begins to fall dramatically. Asus Customer Service just can’t cope with the avalanche of custom claims.

Unfortunately, the quality of the motherboards – diamond in Asus crown – became worse compared to what it was before 2010. I built three rigs with Asus motherboards, last one is P6X58D Premium and I am satisfied with their quality. But now days are different.

Now we need to think seven times before buying an Asus laptop.

Having every third ASUS laptop DIFFECTIVE is too much.

pcbzick.
Edited by pcbzick - 10/2/12 at 10:53pm
post #2 of 2
While I am sure that ASUS have their issues (and they do!), I have sold a truck load of ASUS laptops (even before they were making Zenbooks, etc) and definitely have not had every third one come back with an issue...
Ol' Sandy
(28 items)
 
"Zeus"
(12 items)
 
Elite Preview
(6 items)
 
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Plextor PX-256M5S 256GB Samsung EVO 1TB Hitachi HDS721010CLA332 Hitachi HDS723020BLA642 
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Hitachi HDS723020BLA642 Hitachi HUA722010CLA330 WDC WD10EARS-00Z5B1 TSSTcorp CDDVDW SH-S223B 
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AudioAudioAudioAudio
Beyerdynamic DT-770 Pro 250ohm Schiit Bifrost DAC Schiit Asgard 2 HiVi Swan M50W 2.1 
CPUMotherboardRAMHard Drive
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VMware ESXi 5.5 SeaSonic SS-400FL2 Fractal Define R3 
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Ol' Sandy
(28 items)
 
"Zeus"
(12 items)
 
Elite Preview
(6 items)
 
CPUMotherboardGraphicsRAM
Intel Xeon E3-1230v3 Gigabyte GA-Z97X-UD5H-BK MSI Gaming GTX 980 Kingston 32GB (4x8) 
Hard DriveHard DriveHard DriveHard Drive
Plextor PX-256M5S 256GB Samsung EVO 1TB Hitachi HDS721010CLA332 Hitachi HDS723020BLA642 
Hard DriveHard DriveHard DriveOptical Drive
Hitachi HDS723020BLA642 Hitachi HUA722010CLA330 WDC WD10EARS-00Z5B1 TSSTcorp CDDVDW SH-S223B 
CoolingCoolingOSMonitor
Phanteks PH-TC14PE with TY-140's Lamptron FCv5 (x2) Windows 8 Pro 64-bit Dell U2412M 
MonitorMonitorMonitorKeyboard
Dell U2412M Dell U2212HM Dell U2713HM Topre Realforce 87UB | Ducky DK9087 G2 Pro 
PowerCaseMouseMouse Pad
Corsair AX-750 Corsair Obsidian 650D Logitech G700 XTRAC Ripper XXL 
AudioAudioAudioAudio
Beyerdynamic DT-770 Pro 250ohm Schiit Bifrost DAC Schiit Asgard 2 HiVi Swan M50W 2.1 
CPUMotherboardRAMHard Drive
Intel Xeon E5-2620 Super Micro X9SRL-F-B 128GB 1333MHz LSI 9271-8i 
OSPowerCase
VMware ESXi 5.5 SeaSonic SS-400FL2 Fractal Define R3 
CPUMotherboardGraphicsRAM
Intel Core i5-3437U HP EliteBook Folio 9470m  Intel HD Graphics 4000  16GB DDR3 SDRAM 
Hard DriveOS
256GB SSD Windows 10 Insider Preview 
  hide details  
Reply
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