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Dayton Audio Support?

post #1 of 6
10/8/12 at 1:36pm
Thread Starter 
Does anyone know about any other ways to contact Dayton Audio support than their phone support shown here?

I have a malfunctioning DTA-100a that I need to RMA. I've tried calling Dayton Audio's support twice now for over 25 minutes each time. Not once in each of those 25 minutes has someone picked up the phone. It's almost like they have no one manning the phones there at all. It's absolutely horrible.

Has anyone delt with Dayton Audio support? If so are there any other ways to get in contact with them? If not then I guess I'll just have to throw out this amp and be out $100 because their phone support is non-existent.

Thanks,
Matt
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Gabion Crisis (G2.P)
(16 items)
 
GabionPad (G2.M)
(13 items)
 
Gabion Inception (G1.P)
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CPUMotherboardGraphicsRAM
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post #2 of 6
10/8/12 at 5:59pm
If you purchased it from partsexprss, contact them as they have excellent support.
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post #3 of 6
10/8/12 at 6:10pm
Thread Starter 
Quote:
Originally Posted by vwgti View Post

If you purchased it from partsexprss, contact them as they have excellent support.

I bought it from Parts Express but it was through Amazon. I'm not sure if they will do anything about it. Thanks for the advice though!
Gabion Crisis (G2.P)
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GabionPad (G2.M)
(13 items)
 
Gabion Inception (G1.P)
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CPUMotherboardGraphicsRAM
Core 2 Quad Q6600 G0 @ 3.15 GHz Asus Rampage Formula X48 MSI ATI Radeon 7850 (1050/1350) 4 GB Patriot DDR2/1120 5-5-5-15 
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2 x WD5000AAKS 500GB (RAID-1) 2 x Samsung F3 500GB (RAID-0) Samsung 830 128GB SSD Windows Server 2012 Datacenter 
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Samsung SyncMaster 2343BWX Logitech G15 PC Power Silencer 610 SilverStone FT02S-W 
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Microsoft Sidewinder SteelSeries QcK 2 x Dayton B652 Bookshelf Speakers Dayton SUB-120 12" Subwoofer 
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Gabion Crisis (G2.P)
(16 items)
 
GabionPad (G2.M)
(13 items)
 
Gabion Inception (G1.P)
(13 items)
 
CPUMotherboardGraphicsRAM
Core 2 Quad Q6600 G0 @ 3.15 GHz Asus Rampage Formula X48 MSI ATI Radeon 7850 (1050/1350) 4 GB Patriot DDR2/1120 5-5-5-15 
Hard DriveHard DriveHard DriveOS
2 x WD5000AAKS 500GB (RAID-1) 2 x Samsung F3 500GB (RAID-0) Samsung 830 128GB SSD Windows Server 2012 Datacenter 
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Samsung SyncMaster 2343BWX Logitech G15 PC Power Silencer 610 SilverStone FT02S-W 
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Microsoft Sidewinder SteelSeries QcK 2 x Dayton B652 Bookshelf Speakers Dayton SUB-120 12" Subwoofer 
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Core 2 Duo P8400 ATI Mobility Radeon 3650 OCZ 2 x 2GB DDR3/1066 WD WD3200BEKT 320GB 7200RPM 
Optical DriveOSMonitorPower
CD-RW/DVD-ROM Vista Ultimate x64 SP2 15.4" WSXGA+ (1680x1050) 90W Lenovo Power Brick 
CaseMouse
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Hard DriveOptical DriveOSMonitor
Maxtor 250 GB (PATA), WD 500 GB (SATA) NEC 16X DVD±R Silver DVD Burner Vista Ultimate x64 SP2 Samsung SyncMaster 225BW 
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post #4 of 6
10/8/12 at 7:20pm
Last time I had an issue with something from PartsExpress it was resolved easily and quickly.
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post #5 of 6
10/8/12 at 7:24pm
You need to call Parts Express. Even though you bought it from Amazon, you still should be dealing with PE as that's the store you bought it from. Give them a call (not email, but a call), and see what they can do for you.
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post #6 of 6
10/15/12 at 10:28pm
Thread Starter 
Quote:
Originally Posted by pioneerisloud View Post

You need to call Parts Express. Even though you bought it from Amazon, you still should be dealing with PE as that's the store you bought it from. Give them a call (not email, but a call), and see what they can do for you.

Thanks for the advice!

I called Parts Express today and instead of using the extension that Dayton Audio lists I just used Parts Express's directory. Someone picked up within 20 seconds. I gave them the info and they said that it was fulfilled by Amazon through Parts Express so I'll have to email them the invoice. I emailed them after I got off the phone with them. We'll see what happens next.

I bet the extension Dayton Audio has on their website goes to nowhere. They should really take that down so they don't confuse anyone else.

Edit:
Do they always make you pay for shipping? I'm not going to lay out $20 for shipping. If that's the case I'll just write it off as a loss and buy elsewhere.
Edited by SchmoSalt - 10/16/12 at 4:33pm
Gabion Crisis (G2.P)
(16 items)
 
GabionPad (G2.M)
(13 items)
 
Gabion Inception (G1.P)
(13 items)
 
CPUMotherboardGraphicsRAM
Core 2 Quad Q6600 G0 @ 3.15 GHz Asus Rampage Formula X48 MSI ATI Radeon 7850 (1050/1350) 4 GB Patriot DDR2/1120 5-5-5-15 
Hard DriveHard DriveHard DriveOS
2 x WD5000AAKS 500GB (RAID-1) 2 x Samsung F3 500GB (RAID-0) Samsung 830 128GB SSD Windows Server 2012 Datacenter 
MonitorKeyboardPowerCase
Samsung SyncMaster 2343BWX Logitech G15 PC Power Silencer 610 SilverStone FT02S-W 
MouseMouse PadAudioAudio
Microsoft Sidewinder SteelSeries QcK 2 x Dayton B652 Bookshelf Speakers Dayton SUB-120 12" Subwoofer 
View all
CPUGraphicsRAMHard Drive
Core 2 Duo P8400 ATI Mobility Radeon 3650 OCZ 2 x 2GB DDR3/1066 WD WD3200BEKT 320GB 7200RPM 
Optical DriveOSMonitorPower
CD-RW/DVD-ROM Vista Ultimate x64 SP2 15.4" WSXGA+ (1680x1050) 90W Lenovo Power Brick 
CaseMouse
ThinkPad T500 UltraNav 
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CPUMotherboardGraphicsRAM
Pentium 4 3.0 @ 3.6 Ghz ASUS P5GDC Deluxe XFX GT 240 550M 2 x Kingston 1GB DDR2/533 (PC-4200) 
Hard DriveOptical DriveOSMonitor
Maxtor 250 GB (PATA), WD 500 GB (SATA) NEC 16X DVD±R Silver DVD Burner Vista Ultimate x64 SP2 Samsung SyncMaster 225BW 
PowerCase
MadDog 550 Watt ATX Antec P160 
View all
  hide details  
Reply
Gabion Crisis (G2.P)
(16 items)
 
GabionPad (G2.M)
(13 items)
 
Gabion Inception (G1.P)
(13 items)
 
CPUMotherboardGraphicsRAM
Core 2 Quad Q6600 G0 @ 3.15 GHz Asus Rampage Formula X48 MSI ATI Radeon 7850 (1050/1350) 4 GB Patriot DDR2/1120 5-5-5-15 
Hard DriveHard DriveHard DriveOS
2 x WD5000AAKS 500GB (RAID-1) 2 x Samsung F3 500GB (RAID-0) Samsung 830 128GB SSD Windows Server 2012 Datacenter 
MonitorKeyboardPowerCase
Samsung SyncMaster 2343BWX Logitech G15 PC Power Silencer 610 SilverStone FT02S-W 
MouseMouse PadAudioAudio
Microsoft Sidewinder SteelSeries QcK 2 x Dayton B652 Bookshelf Speakers Dayton SUB-120 12" Subwoofer 
View all
CPUGraphicsRAMHard Drive
Core 2 Duo P8400 ATI Mobility Radeon 3650 OCZ 2 x 2GB DDR3/1066 WD WD3200BEKT 320GB 7200RPM 
Optical DriveOSMonitorPower
CD-RW/DVD-ROM Vista Ultimate x64 SP2 15.4" WSXGA+ (1680x1050) 90W Lenovo Power Brick 
CaseMouse
ThinkPad T500 UltraNav 
View all
CPUMotherboardGraphicsRAM
Pentium 4 3.0 @ 3.6 Ghz ASUS P5GDC Deluxe XFX GT 240 550M 2 x Kingston 1GB DDR2/533 (PC-4200) 
Hard DriveOptical DriveOSMonitor
Maxtor 250 GB (PATA), WD 500 GB (SATA) NEC 16X DVD±R Silver DVD Burner Vista Ultimate x64 SP2 Samsung SyncMaster 225BW 
PowerCase
MadDog 550 Watt ATX Antec P160 
View all
  hide details  
Reply
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