This is my experience with xoxide so far, take what you will from it.
Start Time: 10/02/2012 16:08:08
End Time: 10/02/2012 16:19:07
Operators: John
Transcripts:
Please wait for a site operator to respond...
If you do not want to wait, please click here to leave us a message.
Operator John has joined the chat.
John: Hi, colby, thank you for contacting Xoxide! How may I help you today?
colby: i havent recieved a tracking number yet for my order and was would like to get that please. my order number is *
John: Please hold on while I look into that for you.
John: Jonesborough, 37659 - Correct?
colby: yes
John: I do show the order has been processed, I cannot find tracking though. Please hold while I contact our West Coast Warehouse
colby: thank you
John: I do have a confirmation that it has been packed and shipped. I am unable to give you a Tracking Number @ this time. Can I contact you by phone once I receive the Tracking Information?
colby: sure
John: Telephone Number: *E-Mail Address: *
John: Are these ok to contact you on sir?
colby: yes
The visitor has left the chat
So after waiting two days for the phone call i decide to contact them agian.
Start Time: 10/04/2012 13:28:08
End Time: 10/04/2012 13:32:56
Operators: John
Transcripts:
Please wait for a site operator to respond...
If you do not want to wait, please click here to leave us a message.
Operator John has joined the chat.
John: Hi, colby, thank you for contacting Xoxide! How may I help you today?
John: Yes sir, I am still at a loss on the tracking numbers
John: We are having problems with them populating in our system.
John: *
John: I am still on it, I havnt called because I still have no information to give you.
colby: ok thank you. is there a confirmation that it has shipped right?
John: Thats where I am having the trouble. I do show it packed and "shipped" but to as what carrier, I am at a loss.
John: If I do not have anything by the end of the day, I will cancel this particular order, and reissue a new one.
John: It is "Lost" IMHO, but I am not getting a straight answer as of yet.
colby: ok. thank you for your time
John: No Problem, I apologize for not having an answer yet. I will contact you by 5PM EST if I am still at a loss, and I will get a replacement out to you.
John: If you need anything else you can always chat with me here, email me @ john@xoxide.com, or call 561 282 6001 x24.
colby: thanks alot.
The visitor has left the chat.
The chat is ended.
Again i did'nt get a phone call at 5pm about my order so i sent them an email and recieved one back the next day saying that the "carrier" has accepted the claim and that it would just be a little more paper work before the new order would ship. This was on october 4th i have heard nothing about my order from them since. I have sent them another email and have'nt recieved anything back. I have been waiting for my order(which is over 200$) for almost two weeks. In that time i have placed two orders from frozencpu and and recieved both. Anyway to sum it up im pretty dissapointed with xoxide ive ordered from them before but i think this will be my last time.
Edited by 40.oz to freedom - 10/9/12 at 4:34pm
Start Time: 10/02/2012 16:08:08
End Time: 10/02/2012 16:19:07
Operators: John
Transcripts:
Please wait for a site operator to respond...
If you do not want to wait, please click here to leave us a message.
Operator John has joined the chat.
John: Hi, colby, thank you for contacting Xoxide! How may I help you today?
colby: i havent recieved a tracking number yet for my order and was would like to get that please. my order number is *
John: Please hold on while I look into that for you.
John: Jonesborough, 37659 - Correct?
colby: yes
John: I do show the order has been processed, I cannot find tracking though. Please hold while I contact our West Coast Warehouse
colby: thank you
John: I do have a confirmation that it has been packed and shipped. I am unable to give you a Tracking Number @ this time. Can I contact you by phone once I receive the Tracking Information?
colby: sure
John: Telephone Number: *E-Mail Address: *
John: Are these ok to contact you on sir?
colby: yes
The visitor has left the chat
So after waiting two days for the phone call i decide to contact them agian.
Start Time: 10/04/2012 13:28:08
End Time: 10/04/2012 13:32:56
Operators: John
Transcripts:
Please wait for a site operator to respond...
If you do not want to wait, please click here to leave us a message.
Operator John has joined the chat.
John: Hi, colby, thank you for contacting Xoxide! How may I help you today?
John: Yes sir, I am still at a loss on the tracking numbers
John: We are having problems with them populating in our system.
John: *
John: I am still on it, I havnt called because I still have no information to give you.
colby: ok thank you. is there a confirmation that it has shipped right?
John: Thats where I am having the trouble. I do show it packed and "shipped" but to as what carrier, I am at a loss.
John: If I do not have anything by the end of the day, I will cancel this particular order, and reissue a new one.
John: It is "Lost" IMHO, but I am not getting a straight answer as of yet.
colby: ok. thank you for your time
John: No Problem, I apologize for not having an answer yet. I will contact you by 5PM EST if I am still at a loss, and I will get a replacement out to you.
John: If you need anything else you can always chat with me here, email me @ john@xoxide.com, or call 561 282 6001 x24.
colby: thanks alot.
The visitor has left the chat.
The chat is ended.
Again i did'nt get a phone call at 5pm about my order so i sent them an email and recieved one back the next day saying that the "carrier" has accepted the claim and that it would just be a little more paper work before the new order would ship. This was on october 4th i have heard nothing about my order from them since. I have sent them another email and have'nt recieved anything back. I have been waiting for my order(which is over 200$) for almost two weeks. In that time i have placed two orders from frozencpu and and recieved both. Anyway to sum it up im pretty dissapointed with xoxide ive ordered from them before but i think this will be my last time.
Edited by 40.oz to freedom - 10/9/12 at 4:34pm
IM BLUE
(15 items) |
|
IM BLUE
(15 items) |
