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Ugh eBay! Sold My 5770, But Buyer Is Getting System Boot Error, Press F1 To Continue

post #1 of 5
Thread Starter 
I recently sold my XFX 5770 card after upgrading to a 7950. Card worked fine, and I have 100% positive ebay feedback.

Here is the email chain between the buyer and I trying to figure the issue out:

BUYER
Quote:
Hi,
I received the Radeon video card. Thanks. When i went to boot up the computer it gave me a System Boot Error. So i went into the setup (Delete Key) and changed some settings. It still did it. However when i went to F1 it booted into the Windows screen. I loaded the drivers and all seemed ok. When i shut down and restarted it still gave me the same System Boot Error. Have you encountered this with this card? If so how did you resolve it?

ME
Quote:
Hi,

I have never had any issues with that card. I literally pulled it out of the computer that day I got a new card, and boxed it up. I'm in the IT industry so I'll help you troubleshoot the issue.

1. Did you have an aftermarket videocard in your PC that this one replaced?
2. Was this put in an aftermarket/custom PC or a major retailer (dell, hp, etc)?
3. Is the card powered properly (using a 6-pin PCI power cable)
4. What size power supply is in the computer? I believe his card requires a 500w minimum.
5. What BIOS settings did you tweak to get it to work?
6. How old is the PC you are using/Is the PCI card slot x16 speed?

Andrew

BUYER
Quote:
Hi Andrew,
Thanks for helping. It replaced a Radeon HD 4770. It's a custom made PC. Yes i did plug in the 6 pin power supply. I will have to check the power supply. However i think it's either a 550 or 600W. I didn't do much to the BIOS except just load setup defaults (F5). i had to press F1 to get it to boot into Win 7. The computer is fairly new. It has the PCI-E 16 slots. I'm running an ASUS M2N-SLI Deluxe mainboard with an Athlon 64 X2 6000 CPU. Does this help in any way?

ME
Quote:
Looks like the blue PCI slot on your mobo is primary. Make sure you are using that one. Have you tried putting the 4770 back in to verify it is working properly (to rule out a psu issue or other hardware issue). I would also do a clean driver install. Uninstall the current video drivers, plug in the 5770 and boot. Then install the current drivers. Let me know if this helps.

BUYER
Quote:
Yes I am using the blue PCI-E slot. I did put the 4770 back in and it works fine. i had to reload the 4770 drivers because the 5770 drivers were currently loaded. Even with the 5770 drivers loaded the 4770 got past POST and booted normally. So it's kinda baffling to say the least.

ME
Quote:
So with the 5770 in, does it POST? or do you get this error before post? What exactly is the error? This is a stumper for sure.

BUYER
Quote:
Basically what happens is every time it boots up it gives the System Boot Error when it's trying to POST. It will not get to the Windows 7 logo boot screen. It just stops and says to go into Setup. So there is the F1 option which forces it to boot into Windows 7 or the Delete key which puts you into the BIOS which has not resolved it.

So it seems that the card works, but he has to press F1 every time to bypass the error? Or maybe the error, and then pressing F1, just loads the Win7 default drivers? I am not sure where to go from here.
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Dagobah
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500GB Samsung 960 Evo M.2 Cryorig H5 Universal Windows 10 x64 Microsoft Sidewinder X4 
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post #2 of 5
He may have to completely remove the ATI drivers, then let windows load just default vga drivers, THEN REINSTALL the new ati drivers. However it doesn't make sense why his BIOS is giving him an issue and requires f1 to boot and then it boots. Let me look up the manual for that motherboard, might be a pci setting.

Edit - this may sound crazy but have him check the sata ports which if i'm not mistaken should be right underneath the GPU when it's in the PCI slot. Make sure none of them are loose.
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post #3 of 5
One last thing, see if he can get a good new cmos battery, that may be the cause.
Boinzy 2017
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Boinzy 2017
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Hard DriveHard DriveCoolingOS
TOSHIBA X300 HDWE160XZSTA 6TB 7200 RPM Samsung 850 Evo 250GB Cooler Master 212+ Windows 7 Ultimate 64bit 
MonitorKeyboardPowerCase
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post #4 of 5
Tell him to go into the boot section of the BIOS. There should be a setting like "Wait for F1 error". Tell him to set it to disable. It's not a critical setting, just makes you go into the BIOS when the system sees certain hardware changes.
Edited by just_nuke_em - 10/10/12 at 11:51am
    
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CPUMotherboardGraphicsRAM
FX-8120, and a bunch more AM3/AM2+ Crosshair V, Crosshair IV Lots of green Dominator GT 
RAMRAMHard DriveCooling
Dominator GT Perfect Storm M4 64Gb Dihydrogen monoxide, Carbon dioxide, Liquid Nit... 
CoolingCoolingOSPower
OCN Marksman pot k|ngp|n F1 Dark pot Stripped Xp Antec 1200W HCP 
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Dimastech Hard 
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post #5 of 5
Thread Starter 
Thanks for the suggestions. I am going to direct the buyer to this thread so he can read it all.
Dagobah
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Coruscant
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Endor (retired)
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CPUMotherboardGraphicsRAM
Intel Core i7 7700k Asus Strix Z270F Gaming EVGA GTX 1070 SC 16GB G.Skill Trident Z DDR4-3200 
Hard DriveCoolingOSKeyboard
500GB Samsung 960 Evo M.2 Cryorig H5 Universal Windows 10 x64 Microsoft Sidewinder X4 
PowerCaseMouse
EVGA SuperNOVA G3 650w Phanteks Enthoo Evolv ATX  Mionix Avior 7000 
  hide details  
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Dagobah
(11 items)
 
Coruscant
(8 items)
 
Endor (retired)
(14 items)
 
CPUMotherboardGraphicsRAM
Intel Core i7 7700k Asus Strix Z270F Gaming EVGA GTX 1070 SC 16GB G.Skill Trident Z DDR4-3200 
Hard DriveCoolingOSKeyboard
500GB Samsung 960 Evo M.2 Cryorig H5 Universal Windows 10 x64 Microsoft Sidewinder X4 
PowerCaseMouse
EVGA SuperNOVA G3 650w Phanteks Enthoo Evolv ATX  Mionix Avior 7000 
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