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Problems with FrozenQ

post #1 of 12
Thread Starter 
Have any of you had poor experience with FrozenQ? I ordered a reservoir from them on the first of Septemer, directly, and because the guy that makes them was injured he was a bit late on getting back to me about the status of it. That was fine, but I asked him if he could change the external material to white acetal, because they had just got that, and he said it'd probably be another week. I was fine with that, but that was on the 25th of September, and since then they have not responded to any of my emails and my order is still "processing," I really don't know what I can do here, other than cancelling the order and ordering a new one.

This greatly unsettles me, I would figure ordering directly from the manufacturer would not be very difficult, and thus far it really has not. However this is a problem, as my current res does not give me the ability to install my second pump or my GPU, and the rig needs to be finished soon. What should I do? Just reorder my res or keep waiting?
 
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post #2 of 12
I have always had a good experience with them. I would ring then and discuss the issue.
post #3 of 12
I have always had great service, There is always a long wait since they are custom made and alot of orders trying to be filled.

call/email to enquire and you will def get a reply.

just try to be patient mine took 2-3 months til it was in my hands.
post #4 of 12
Thread Starter 
That's ridiculous, three months? I can't believe that would be under normal circumstances.
Edited by Lazy Bear - 10/14/12 at 7:12pm
 
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post #5 of 12
Quote:
Originally Posted by Lazy Bear View Post

That's ridiculous, three months? I can't believe that would be under normal circumstances.
It's all hand made bro.
post #6 of 12
Thread Starter 
Well I know that, but other people I've spoken to say it only takes like two weeks.
 
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post #7 of 12
Sent you an email this morning. There was an issue getting in the new white acetal, hence the delay.

Yes though, like they said they are all still handmade. Bay reservoirs generally take 2-3 times as much work as cylinder reservoirs, and when we do extra custom options, it adds even more time (ie, getting in custom colors, white acetal, etc)

Now the white acetal will be standard, only as soon as we have sufficient stock in.
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post #8 of 12
Thread Starter 
Yap, I can't possibly thank you enough!
 
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XSPC EX240x2 Yate Loon Medium Speeds (painted) Monsoon compression fittings XSPC white tubes 
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Samsung 830 128GB Samsung 830 256GB Plextor M5 512GB N/A 
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XSPC Raystorm EK FC680 Coppter + Acetal XSPC EX360 XSPC RX240 
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XSPC EX240x2 Yate Loon Medium Speeds (painted) Monsoon compression fittings XSPC white tubes 
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post #9 of 12
Just saw the thread and was ready to come to his defense =)

Have had great customer service from Alex @ FrozenQ. Whether buying a reservoir, asking questions or needing something replaced, he has always been top notch.
    
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post #10 of 12
Did the OP ever get his res? Curious as to how long it took as I too am waiting on a custom res and like all custom builders am overly anxious/impatient at times rolleyes.gif
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