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stay away from Creative..

post #1 of 14
Thread Starter 
i live in Goa, India. i had purchased Creative t3100 2.1 speakers on 12 Oct 2011 online from theitwares.com site for Rs. 2500. i have been using those speakers for almost one year w/o any problem. few days back, on 5th Oct 2012, the sound started fluctuating (getting high and low abruptly) and no sound at times. i visited creative site for some instant help as only 6 days were left for the warranty period to end. but i found no creative service center in Goa. i also tried calling the service centers in Mumbai and Bangalore but either the phones were not in working condition or switched off.

i called theitwares contact person but he said the courier cost would be too high for the to & fro trip. i contacted some of the distributors in Goa who deal in computer peripherals. but they refused to hear my plight saying that they provide service only if their sticker was attached on the speaker system which was not there in my case. meanwhile i did all this, my warranty period of one year ended.

now i don't have any choice other than to repair the speakers from a local mechanic. i am not at all satisfied with the quality of speakers and also the kind of support the company is providing. there should at least be a live support chat feature on the site. now if the repair cost is too high, i will go for another brand, now that creative has left a bad impression. so folks don't go for creative if u don't live near a creative service centre biggrin.gif or else u'll suffer like me.. mad.gif
Edited by smartmind0007 - 10/13/12 at 11:17pm
post #2 of 14
you bash a company based on a single product experience? You had your product for a year and you didn't check on your warrenty before the issues. (replacing parts 6 days before warranty expires mostly results in trouble) I've got a low-mid range set of speakers and I'm very happy about them for their price. Also, expecting a live support chat from big companies equals wishful thinking.

On the other hand, it's quite strange they did not have a customer support for Asia, true. (I don't know if they do or don't)


edit: creative worldwide support, wasn't hard to find. You also could've contacted the webshop you've bought you product from
Edited by Ollii - 10/14/12 at 4:02am
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post #3 of 14
Once I bought speakers from creative which had a manufacturing defect so when I tried contacting the retailer he didn't do anything so I contacted creative and they said
Quote:
Thank you for writing in to Creative.

With regards to your enquiry, we are sorry to inform you that we are not selling directly in India and because of that we only can give you support for software issues.

So yeah its service is pretty ****ty!
post #4 of 14
Quote:
Originally Posted by Makyl View Post

Once I bought speakers from creative which had a manufacturing defect so when I tried contacting the retailer he didn't do anything so I contacted creative and they said
So yeah its service is pretty ****ty!

Isn't it quite logical if a company does not have its business in your country (but web retailers sell those products to you) you can't get much support for it? You should've known that redface.gif It's weird that they do not sell in India though...it's got a large amount of potential buyers biggrin.gif
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post #5 of 14
Quote:
Originally Posted by Ollii View Post

Isn't it quite logical if a company does not have its business in your country (but web retailers sell those products to you) you can't get much support for it? You should've known that redface.gif It's weird that they do not sell in India though...it's got a large amount of potential buyers biggrin.gif

They have "offline" retailers and resellers everywhere in India. I did not buy it online so its not logical that they can't help me.Meh I don't care. They also have a site for us.

http://in.creative.com/
post #6 of 14
Quote:
Originally Posted by Makyl View Post

They have "offline" retailers and resellers everywhere in India. I did not buy it online so its not logical that they can't help me.Meh I don't care. They also have a site for us.
http://in.creative.com/

Oh, then they should have support for you guys. maybe try to find your product on their support page > "quick links" contact us > problem not listed > e-mail. (this is for the OP, since Makyl already contacted them). I'm curious if they would state the same as in their reply to Makyl.
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post #7 of 14
Thread Starter 
^^ i honestly believe the website of a well-known company should be as user friendly as it can be. in my case i had to do some last minute shuffle hastily. but if the company designs sites in such a way that people don't find the contact nos and emails even in "contact us" sections, they are no damn wrong in judging the whole company from one nasty experience. everyone doesn't have enough spare money to invest into speakers once every year.
post #8 of 14
quit bashing the guy. Creative doesn't even have support in the united states any more. Go ahead and prove me wrong.
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post #9 of 14
Thread Starter 
Quote:
Originally Posted by Zero4549 View Post

quit bashing the guy. Creative doesn't even have support in the united states any more. Go ahead and prove me wrong.
ohh ya... at least somebody is on my side biggrin.gif
post #10 of 14
Quote:
Originally Posted by smartmind0007 View Post

ohh ya... at least somebody is on my side biggrin.gif

I wasn't on either side. You're right about the user-friendliness. I actually never really said anything you said was wrong. I'm not experienced with their service at all, but I don't just take some assumption/accusation from forums without reasoning about it first. See what I mean? tongue.gif That's like hearing a rant about a random company and totally thinking it is bad because that guy said it was bad.

Anyways, I guess their service truly lacks quality, there's quite a lot of threads on other forums as well confirming this lack of service. I don't know if you can do much about it.. :/
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[Samsung] Spinpoint F3 1TB [Seagate] 7200.10 2x320GB [RAID0] [Noctua] NH-D14 [CPU cooler] [MSI] Twin Frozr III [GPU cooler] 
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[CM] R4-L2R-20AC-GP blue LED (3x) [Case fans] [Zalman] ZM-MFC1 Plus [Fan controller] Windows 10 Pro [Acer] GR235Hbmii & [Medion] Life P12037 (MD 21... 
KeyboardPowerCaseMouse
[Ducky] Shine 3 DK9008, MX Brown, white LED [Corsair] AX850 [Corsair] Obsidian 650D [Logitech] MX Master 
Mouse PadAudioAudio
[SteelSeries] QcK mini Creative Integrated 
CPUMotherboardGraphicsRAM
[Intel] i5-660 @ 3.33Ghz [Gigabyte] GA-Q57M-S2H [EVGA] GTX560ti 2048Mb  [Samsung] 4GB (2x2GB) CL9 1333Mhz 
RAMOptical DriveCoolingCooling
[Corsair] 4GB (2x2GB) CL9 1333Mhz [Asus] BC-12B1ST (blu-ray) [Antec] 4x TriCool fans (140mm) [Corsair] stock fan (120mm) 
OSMonitorMonitorPower
Windows 8.1 Pro [Panasonic] Viera [Acer] p221w 22" [Corsair] TX550M 
CaseAudioOther
[Antec] Three Hundred integrated [OCZ] Vertex 3 120GB 
CPUMotherboardGraphicsRAM
[Intel] i5-3210m @ 2.5Ghz [Lenovo] Intel Ivy Bridge chipset [Intel] HD 4000 [Samsung] 1600Mhz 8Gb (2x4) PC12800-CL11 
Hard DriveHard DriveOptical DriveCooling
[Toshiba] 500Gb 7200rpm [WD] MyPassport 500Gb 5400rpm usb3.0 [LG] HL-DT-ST GT50N DVD+-RW [Lenovo] stock cooling 
OSOSMonitorKeyboard
Windows 10 Pro Ubuntu 15.10 Wily Werewolf 15.6" HD+ 1600x900 Anti-glare Lenovo keyboard <3 
PowerAudio
6 Cell Li-Ion 70+ Integrated 
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