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My Corsair 1500 headset broke! :(

post #1 of 9
Thread Starter 
I bought this thing back in June. It's worked perfectly and I have never had ANY issues with it whatsoever...until tonight.

When I went to use my headset tonight, the audio wasn't working. Whenever I touched the wire, moved it, or tugged on it slightly, it was VERY fuzzy and I can barely hear anything. Twenty minutes later, it's not working at all. I changed the USB slots, updated drivers, and I even opened the volume control and checked to see if the solder points are good. I still got nothing. I emailed Corsair about getting a replacement, which I hope they respond quickly. It would be nice if Corsair George was reading this.

Does anyone have tips to possibly fix it?
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Snowtrooper
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post #2 of 9
Corsair are really good about reeplacing faulty hardware. Open a forum ticket there and also email them. They should get you sorted out pretty quickly.

Worst case, you send in your faulty headset to them and they send you a new one.

Sent from my mobile phone.
post #3 of 9
Thread Starter 
Quote:
Originally Posted by jackbrennan2008 View Post

Corsair are really good about reeplacing faulty hardware. Open a forum ticket there and also email them. They should get you sorted out pretty quickly.
Worst case, you send in your faulty headset to them and they send you a new one.
Sent from my mobile phone.
When you say open a forum ticket, do you mean just make a forum post?
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post #4 of 9
You should request an RMA. If you go into the company's support forums, RAMGUY, the moderator will tell you to open a support ticket. So bypass that step and just go here to begin your RMA process. Corsair usually assigns an RMA number, then you send the product back to the company at your cost. After receiving the product, they will replace it most likely with a brand new headset.

RMA process starts here.

Corsair in my experience is always very quick to respond to customer requests for replacement, so send your RMA in as soon as possible. The company is located in Fremont, California, so expect a response from 8 to 5 Pacific standard time.
post #5 of 9
Thread Starter 
I ended up doing an RMA. Getting it back in about a 7-14 days frown.gif
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post #6 of 9
Quote:
Originally Posted by Evilsplashy View Post

I ended up doing an RMA. Getting it back in about a 7-14 days frown.gif

That's not too bad. It could be worse.

Also, it's probably best to contact George only if you're not getting anywhere with customer service.
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post #7 of 9
I was mostly happy with my Corsair 1500 headset when left earcuff died and headband snapped 2 months after buying it in febuary. I RMA'd it and it took the 7-14 days, I was happy with prompt reply and good customer serverice I recieved but then then the left earcuff stopped working again in august. I just finally requested an RMA yesterday but haven't gotten a reply yet. A little disappointed with this happening twice in such a short period, and while it was the left earcuff that the sound went out, I feel its the problem was the cord, specifically the cord down by the sound and mute button. When wiggling the cord right where it entered/exited i was able to get sound back for a little a while but even that stopped working after a while.
post #8 of 9
It happens when you buy this kind of headset guys, sorry to hear this.
I hope you get a replacement, but next time its better going with a good stereo headphone.
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post #9 of 9
Quote:
Originally Posted by musicPC View Post

It happens when you buy this kind of headset guys, sorry to hear this.
I hope you get a replacement, but next time its better going with a good stereo headphone.

 

It's a problem that you will have with any devices that uses hardwired connectors, not just ''this kind of headset'' thumb.gif
 

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