Quote:
Originally Posted by
hammerforged 
I had to do the same process. I got tired of waiting for the email response. Called and basically explained that I cannot ship my other keyboard back because I need to use it for my computer and cannot do without. The new one got here within three days. If you ever have warranty problems you have to explain that the product is something you cannot do without and that will usually yield better results. Hopefully everything gets worked out for ya. Ive yet to call for this second keyboard so we'll have to see how that goes.
Thanks for the info. If it fails again I'll have to do the same.
It's just really shocking to me that they don't offer an advanced option from the beginning. Afterall customers like it better, it's more efficient largely because they're not going to get a bunch of customers emailing "Whens it shipping, how long, did it arrive" etc and it's going to be easier for them to deal with if they come back with something a customer damaged since they'll be able to charge it rather than keep the damaged keyboard.
I mean Corsair offers it, Apple, even Razer offers and apparently suggest it.. :\
I've gone through Newegg this time, since I'm still within 30 days. Will call tomorrow about an advanced replacement, apparently they offer one without much hassle.
