Overclock.net › Forums › Intel › Intel Motherboards › ASrock lack of RMA!!!!!!!
New Posts  All Forums:Forum Nav:

ASrock lack of RMA!!!!!!!

post #1 of 78
Thread Starter 
okay, so short story, they have lost my business for sure now (not that they did not before with a not so great product), but this has broke my relatively lenient support of a company (lets just put it like this. My darn truck has a T18 transmission and has burned the clutch out 4 times in 3 months. I will still highly recommend Borg Warner to anyone, especially for a IH170 ).

Okay, down to the RMA issue. My stupidity for one thing, but a while ago I tried to update the BIOS, as some of y'all said that would "fix" the OC issues (I doubt it will make a difference even then). Well during the instant flash (inside BIOS 2.0) we had a power failure (not just our house, the whole area went down) and needless to say the BIOS update failed (because I do not use a UPS, because I have nowhere to put one, and am not about to knock a hole in the wall to make a place for such a fugly thing in here.). Well, it has a warranty (I was told anyways), so I filed for a RMA (or at least as much as I could find on their site). Lot of good that does. Direct quote of their response below.
Quote:

Dear customer,

Thank you for contacting ASRock America.

If you want to purchase Bios Chip directly, we will charge $15.00/each item service fee*.Please make your check or money order payable to “ASRock America Inc” and provide the item name, model name, shipping address and your contact information with your check or money order.


Send it to:

ASRock America

Attn: Sales Dept.
13848 Magnolia Ave.
Chino, CA 91710

We will ship it out by USPS regular mail next day after receiving your check. Thanks!

Once again, thank you for choosing ASRock product.

Note 1: Sorry, we don’t accept cash, credit card, Paypal or walk-in payment.

Note 2: * Non-US customers need to indicate the check or money order will be paid in U.S dollar.











From: kingchristophera@yahoo.com [mailto:kingchristophera@yahoo.com]
Sent: Sunday, October 14, 2012 7:02 PM
To: pablomedina@asrockamerica.com
Subject: $Z77 Extreme4$ Failed BIOS Update. (United States)



»Contact Information

Name:


chris king


E-Mail:


kingchristophera@yahoo.com

Language:


English-America


Country:


United States

Phone:


336-427-4046

»Product Information

Product Type:


Problem Type:


Others

Model Name:


Z77 Extreme4


BIOS Version:


2.0

Purchase Date:


2012/05/16


Serial Number:


25M0XD005507

»Configuration

CPU:


I7-2600K


Memory:


8GB Patriot Gamer 2

Video Card:


VisionTek HD4870 512MB,PCIE


HDD:


Samsung 830 ,SATA

CD-ROM:


Liteon DVDRW,SATA


OS:


Windows XP Professional SP3

Other Devices:


1TB Seagate 7200RPM hard drive Hyper 212 EVO CPU cooler (single fan) OCZ Modstream Pro 600 watt

»Subject

Failed BIOS Update.

»Problem Description

I tried the other day (maybe a week ago) to update my BIOS to see if it would help in overclocking my 2600k processor, and we had a power failure (town wide) during the update, and now all the board will do is start up and flash a Dr. Debug error of D0 (CPU initialization error). Never makes it to the BIOS splash screen, so I can not retry the update.
I understand that the board should be under warranty, but it may carry some charge as it was not a manufacturing default. I just want my board back in working order.

Thanks for your help, should you provide any.

User IP: *removed*
Time: 10/14/2012 11:02:15 PM
Browser: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:16.0) Gecko/20100101 Firefox/16.0


Okay, so their fix is I pay for a new chip, they mail it to me standard mail, and I then have a chip and a busted board, minus $15 plus postage. What do they expect me to do with a darn BIOS chip? I do not have a clean room, I am not a electrical engineer, I do not have the tools for this job, nor am I going to even attempt it. If I wanted to take a soldering iron (guessing that is the right tool, that I do not have, nor do I have hundreds of $$$ to buy one) to a motherboard, I would do it to the POS board on my busted Acer laptop that will never again function anyway.

I am quite not satisfied with this. I mean, I expected to have to pay for the chip, and maybe shipping, but not have to do the install myself. Not going to happen, and since this is their business practice, I am just as happy to not use their boards.



*sorry if this is the wrong subforum*
Desktop
(17 items)
 
  
CPUMotherboardGraphicsRAM
Q8400 Intel DB43LD  HD 7950 Kingston  
Hard DriveHard DriveHard DriveOptical Drive
Samsung 830  Adata SP600 Seagate Barracuda  DVD-RW  
CoolingOSKeyboardPower
Intel stock.  Windows 7 Pro 64 Bit Razer Blackwiddow  OCZ ZT750  
CaseMouseAudio
Antec NSK6582B Razer Deathadder  beyerdynamic Custom One Pro  
  hide details  
Reply
Desktop
(17 items)
 
  
CPUMotherboardGraphicsRAM
Q8400 Intel DB43LD  HD 7950 Kingston  
Hard DriveHard DriveHard DriveOptical Drive
Samsung 830  Adata SP600 Seagate Barracuda  DVD-RW  
CoolingOSKeyboardPower
Intel stock.  Windows 7 Pro 64 Bit Razer Blackwiddow  OCZ ZT750  
CaseMouseAudio
Antec NSK6582B Razer Deathadder  beyerdynamic Custom One Pro  
  hide details  
Reply
post #2 of 78
FYI
A bios chip doesnt need soldering... it plugs in to a socket.
lachen.gif

Fair mistake though... just pay for the chip

At Doom's Gate
(14 items)
 
  
CPUMotherboardGraphicsRAM
Intel 6700K @ 4.4Ghz [Stock Voltage ] MSI Gaming M5  GTX 1080 SeahawkX @ 2100Mhz GSKILL Ripjaws V DDR4 @ 2900Mhz CL15 
Hard DriveHard DriveCoolingOS
OCZ Vertex 3 Max IOPS WD Velociraptor 1TB Corsair H100i Windows 10 Pro x64 
MonitorKeyboardPowerCase
ASUS ROG Swift 27" 2560x1440p 165Hz G-Sync IPS ... Logitech G710+ Corsair AX860i Corsair 760T 
MouseAudio
Logitech G9x Creative Soundblaster Z  
  hide details  
Reply
At Doom's Gate
(14 items)
 
  
CPUMotherboardGraphicsRAM
Intel 6700K @ 4.4Ghz [Stock Voltage ] MSI Gaming M5  GTX 1080 SeahawkX @ 2100Mhz GSKILL Ripjaws V DDR4 @ 2900Mhz CL15 
Hard DriveHard DriveCoolingOS
OCZ Vertex 3 Max IOPS WD Velociraptor 1TB Corsair H100i Windows 10 Pro x64 
MonitorKeyboardPowerCase
ASUS ROG Swift 27" 2560x1440p 165Hz G-Sync IPS ... Logitech G710+ Corsair AX860i Corsair 760T 
MouseAudio
Logitech G9x Creative Soundblaster Z  
  hide details  
Reply
post #3 of 78
Quote:
Originally Posted by Renairy View Post

FYI
A bios chip doesnt need soldering... it plugs in to a socket.
lachen.gif
Fair mistake though... just pay for the chip

Not all bios chips are in a socket..... Both the main bios and backup bios chips are soldered on my board.... All depends on how they engineer the board.

http://forum.giga-byte.co.uk/upload/files/P55A-UD3R%20picture.jpg
Edited by XAslanX - 10/15/12 at 6:21pm
post #4 of 78
Quote:
Originally Posted by XAslanX View Post

Not all bios chips are in a socket..... Both the main bios and backup bios chips are soldered on my board.... All depends on how they engineer the board.
http://forum.giga-byte.co.uk/upload/files/P55A-UD3R%20picture.jpg

You have a gigabyte board.... i was referring to his Asrock board.
At Doom's Gate
(14 items)
 
  
CPUMotherboardGraphicsRAM
Intel 6700K @ 4.4Ghz [Stock Voltage ] MSI Gaming M5  GTX 1080 SeahawkX @ 2100Mhz GSKILL Ripjaws V DDR4 @ 2900Mhz CL15 
Hard DriveHard DriveCoolingOS
OCZ Vertex 3 Max IOPS WD Velociraptor 1TB Corsair H100i Windows 10 Pro x64 
MonitorKeyboardPowerCase
ASUS ROG Swift 27" 2560x1440p 165Hz G-Sync IPS ... Logitech G710+ Corsair AX860i Corsair 760T 
MouseAudio
Logitech G9x Creative Soundblaster Z  
  hide details  
Reply
At Doom's Gate
(14 items)
 
  
CPUMotherboardGraphicsRAM
Intel 6700K @ 4.4Ghz [Stock Voltage ] MSI Gaming M5  GTX 1080 SeahawkX @ 2100Mhz GSKILL Ripjaws V DDR4 @ 2900Mhz CL15 
Hard DriveHard DriveCoolingOS
OCZ Vertex 3 Max IOPS WD Velociraptor 1TB Corsair H100i Windows 10 Pro x64 
MonitorKeyboardPowerCase
ASUS ROG Swift 27" 2560x1440p 165Hz G-Sync IPS ... Logitech G710+ Corsair AX860i Corsair 760T 
MouseAudio
Logitech G9x Creative Soundblaster Z  
  hide details  
Reply
post #5 of 78
Quote:
Originally Posted by XAslanX View Post

Quote:
Originally Posted by Renairy View Post

FYI
A bios chip doesnt need soldering... it plugs in to a socket.
lachen.gif
Fair mistake though... just pay for the chip

Not all bios chips are in a socket..... Both the main bios and backup bios chips are soldered on my board.... All depends on how they engineer the board.

http://forum.giga-byte.co.uk/upload/files/P55A-UD3R%20picture.jpg

this correct and from what i see on the ASRock Z77 Extreme4 it is soldered on from images at their site and newegg
Going to be chaep
(16 items)
 
Wife's Rig
(12 items)
 
 
CPUMotherboardGraphicsRAM
i7-3770k Gigabyte GA-Z77X-UP5 TH MSI GTX460 G.Skill TridentX 2400 2 x 4GB 
Hard DriveHard DriveOptical DriveCooling
Plextor M5p 128GB 2 x WD 500GB Blues LG Prolimatech Megahalems Rev C 
CoolingOSMonitorPower
Arctic F12 CO PWM x 2 Push/Pull Windows 7 64 bit Ultimate LG IPS235V Corsair AX850 
Case
Coolermaster HAF 912 advanced (Asia version) 
CPUMotherboardGraphicsRAM
I5-3570K Gigabyte Z68X-UD3H-B3 Inno3D Ichill GTX660 8GB G.Skill RipjawsX 1600 
Hard DriveHard DriveOptical DriveCooling
Samsung 830 128GB WD black 500GB Liteon Coolermaster Hyper 212+ EVO 
OSMonitorPowerCase
Win 7 ultimate Samsung Syncmaster 932gwe+ OCZ ZT series 550W Coolermaster 410 
CPUMotherboardRAMHard Drive
1.67Ghz Atom stock 1GB DDR2 2 x 500GB Western Digital Cavier Blacks [RAID 1] 
CoolingOSPowerCase
stock DSM3.2 [built on linux] stock stock 
OtherOther
Synology DX510 Expansion unit 5 x 1TB WD Cavier Blacks in a RAID 6 
  hide details  
Reply
Going to be chaep
(16 items)
 
Wife's Rig
(12 items)
 
 
CPUMotherboardGraphicsRAM
i7-3770k Gigabyte GA-Z77X-UP5 TH MSI GTX460 G.Skill TridentX 2400 2 x 4GB 
Hard DriveHard DriveOptical DriveCooling
Plextor M5p 128GB 2 x WD 500GB Blues LG Prolimatech Megahalems Rev C 
CoolingOSMonitorPower
Arctic F12 CO PWM x 2 Push/Pull Windows 7 64 bit Ultimate LG IPS235V Corsair AX850 
Case
Coolermaster HAF 912 advanced (Asia version) 
CPUMotherboardGraphicsRAM
I5-3570K Gigabyte Z68X-UD3H-B3 Inno3D Ichill GTX660 8GB G.Skill RipjawsX 1600 
Hard DriveHard DriveOptical DriveCooling
Samsung 830 128GB WD black 500GB Liteon Coolermaster Hyper 212+ EVO 
OSMonitorPowerCase
Win 7 ultimate Samsung Syncmaster 932gwe+ OCZ ZT series 550W Coolermaster 410 
CPUMotherboardRAMHard Drive
1.67Ghz Atom stock 1GB DDR2 2 x 500GB Western Digital Cavier Blacks [RAID 1] 
CoolingOSPowerCase
stock DSM3.2 [built on linux] stock stock 
OtherOther
Synology DX510 Expansion unit 5 x 1TB WD Cavier Blacks in a RAID 6 
  hide details  
Reply
post #6 of 78
Quote:
Originally Posted by stubass View Post

this correct and from what i see on the ASRock Z77 Extreme4 it is soldered on from images at their site and newegg

From what I can see, it isn't. http://www.vortez.net/articles_pages/asrock_z77_extreme4_review,5.html
index.php?ct=articles&action=file&id=15263
Ivy Bridge
(21 items)
 
Ryzen
(5 items)
 
 
CPUMotherboardGraphicsRAM
Intel Core i5 3570K Gigabyte GA-Z77X-UD5H EVGA Geforce GTX 780 Classified Crucial Ballistix Sport 2x8GB 1600Mhz CL9 
Hard DriveHard DriveHard DriveHard Drive
Samsung 830 Western Digital WD1001FALS Samsung HD753LJ ST3300822AS 
Hard DriveCoolingCoolingOS
Western Digital RED 3 TB Custom Loop Lamptron FC Touch Windows 8.1 update 1 Professional 
MonitorKeyboardPowerCase
Dell P2414H CM Storm Quickfire Rapid Red EVGA G2 1000W Cooler Master Cosmos II 
MouseMouse PadAudioAudio
Logitech G502 Logitech G240 Beyerdynamic DT 880 Premium 600 OHM Schiit Valhalla 
Audio
M-Audio AV40 
  hide details  
Reply
Ivy Bridge
(21 items)
 
Ryzen
(5 items)
 
 
CPUMotherboardGraphicsRAM
Intel Core i5 3570K Gigabyte GA-Z77X-UD5H EVGA Geforce GTX 780 Classified Crucial Ballistix Sport 2x8GB 1600Mhz CL9 
Hard DriveHard DriveHard DriveHard Drive
Samsung 830 Western Digital WD1001FALS Samsung HD753LJ ST3300822AS 
Hard DriveCoolingCoolingOS
Western Digital RED 3 TB Custom Loop Lamptron FC Touch Windows 8.1 update 1 Professional 
MonitorKeyboardPowerCase
Dell P2414H CM Storm Quickfire Rapid Red EVGA G2 1000W Cooler Master Cosmos II 
MouseMouse PadAudioAudio
Logitech G502 Logitech G240 Beyerdynamic DT 880 Premium 600 OHM Schiit Valhalla 
Audio
M-Audio AV40 
  hide details  
Reply
post #7 of 78
Quote:
Originally Posted by stubass View Post

this correct and from what i see on the ASRock Z77 Extreme4 it is soldered on from images at their site and newegg

Ther ASRock Z77 Extreme4 is deffinately NOT soldered on.. it has a socket
At Doom's Gate
(14 items)
 
  
CPUMotherboardGraphicsRAM
Intel 6700K @ 4.4Ghz [Stock Voltage ] MSI Gaming M5  GTX 1080 SeahawkX @ 2100Mhz GSKILL Ripjaws V DDR4 @ 2900Mhz CL15 
Hard DriveHard DriveCoolingOS
OCZ Vertex 3 Max IOPS WD Velociraptor 1TB Corsair H100i Windows 10 Pro x64 
MonitorKeyboardPowerCase
ASUS ROG Swift 27" 2560x1440p 165Hz G-Sync IPS ... Logitech G710+ Corsair AX860i Corsair 760T 
MouseAudio
Logitech G9x Creative Soundblaster Z  
  hide details  
Reply
At Doom's Gate
(14 items)
 
  
CPUMotherboardGraphicsRAM
Intel 6700K @ 4.4Ghz [Stock Voltage ] MSI Gaming M5  GTX 1080 SeahawkX @ 2100Mhz GSKILL Ripjaws V DDR4 @ 2900Mhz CL15 
Hard DriveHard DriveCoolingOS
OCZ Vertex 3 Max IOPS WD Velociraptor 1TB Corsair H100i Windows 10 Pro x64 
MonitorKeyboardPowerCase
ASUS ROG Swift 27" 2560x1440p 165Hz G-Sync IPS ... Logitech G710+ Corsair AX860i Corsair 760T 
MouseAudio
Logitech G9x Creative Soundblaster Z  
  hide details  
Reply
post #8 of 78
Quote:
Originally Posted by Renairy View Post

Quote:
Originally Posted by stubass View Post

this correct and from what i see on the ASRock Z77 Extreme4 it is soldered on from images at their site and newegg

Ther ASRock Z77 Extreme4 is deffinately NOT soldered on.. it has a socket
Quote:
Originally Posted by DeXel View Post

Quote:
Originally Posted by stubass View Post

this correct and from what i see on the ASRock Z77 Extreme4 it is soldered on from images at their site and newegg

From what I can see, it isn't. http://www.vortez.net/articles_pages/asrock_z77_extreme4_review,5.html
index.php?ct=articles&action=file&id=15263

ahh yep your right now once i looked from a different angle and the image i was looking at was straight down had that sticker on it redface.gif
Going to be chaep
(16 items)
 
Wife's Rig
(12 items)
 
 
CPUMotherboardGraphicsRAM
i7-3770k Gigabyte GA-Z77X-UP5 TH MSI GTX460 G.Skill TridentX 2400 2 x 4GB 
Hard DriveHard DriveOptical DriveCooling
Plextor M5p 128GB 2 x WD 500GB Blues LG Prolimatech Megahalems Rev C 
CoolingOSMonitorPower
Arctic F12 CO PWM x 2 Push/Pull Windows 7 64 bit Ultimate LG IPS235V Corsair AX850 
Case
Coolermaster HAF 912 advanced (Asia version) 
CPUMotherboardGraphicsRAM
I5-3570K Gigabyte Z68X-UD3H-B3 Inno3D Ichill GTX660 8GB G.Skill RipjawsX 1600 
Hard DriveHard DriveOptical DriveCooling
Samsung 830 128GB WD black 500GB Liteon Coolermaster Hyper 212+ EVO 
OSMonitorPowerCase
Win 7 ultimate Samsung Syncmaster 932gwe+ OCZ ZT series 550W Coolermaster 410 
CPUMotherboardRAMHard Drive
1.67Ghz Atom stock 1GB DDR2 2 x 500GB Western Digital Cavier Blacks [RAID 1] 
CoolingOSPowerCase
stock DSM3.2 [built on linux] stock stock 
OtherOther
Synology DX510 Expansion unit 5 x 1TB WD Cavier Blacks in a RAID 6 
  hide details  
Reply
Going to be chaep
(16 items)
 
Wife's Rig
(12 items)
 
 
CPUMotherboardGraphicsRAM
i7-3770k Gigabyte GA-Z77X-UP5 TH MSI GTX460 G.Skill TridentX 2400 2 x 4GB 
Hard DriveHard DriveOptical DriveCooling
Plextor M5p 128GB 2 x WD 500GB Blues LG Prolimatech Megahalems Rev C 
CoolingOSMonitorPower
Arctic F12 CO PWM x 2 Push/Pull Windows 7 64 bit Ultimate LG IPS235V Corsair AX850 
Case
Coolermaster HAF 912 advanced (Asia version) 
CPUMotherboardGraphicsRAM
I5-3570K Gigabyte Z68X-UD3H-B3 Inno3D Ichill GTX660 8GB G.Skill RipjawsX 1600 
Hard DriveHard DriveOptical DriveCooling
Samsung 830 128GB WD black 500GB Liteon Coolermaster Hyper 212+ EVO 
OSMonitorPowerCase
Win 7 ultimate Samsung Syncmaster 932gwe+ OCZ ZT series 550W Coolermaster 410 
CPUMotherboardRAMHard Drive
1.67Ghz Atom stock 1GB DDR2 2 x 500GB Western Digital Cavier Blacks [RAID 1] 
CoolingOSPowerCase
stock DSM3.2 [built on linux] stock stock 
OtherOther
Synology DX510 Expansion unit 5 x 1TB WD Cavier Blacks in a RAID 6 
  hide details  
Reply
post #9 of 78
Seems like you made a big fuss before you even attempted too resolve this minor problem that was clearly your own doing in the first place. No need too disown AsRock for this situation friend.

BTW soldering is cake try it out on some easy wiring first and thing work your way up.
Nomis
(13 items)
 
  
CPUMotherboardGraphicsRAM
Q9550 @ 4.2Ghz on 1.305v :D Gigabyte EP45T-UD3LR XFX Xtreme 4890 4gb of Corsair 1600mhz "Teh G00d StuFF" 
Hard DriveOSMonitorKeyboard
WD 7500 500gb vista 22in Gateway 5ms response razer lycosa 
PowerCaseMouseMouse Pad
750w tagan ITZ series Antec 300 G7 Sad puppy in rain 
  hide details  
Reply
Nomis
(13 items)
 
  
CPUMotherboardGraphicsRAM
Q9550 @ 4.2Ghz on 1.305v :D Gigabyte EP45T-UD3LR XFX Xtreme 4890 4gb of Corsair 1600mhz "Teh G00d StuFF" 
Hard DriveOSMonitorKeyboard
WD 7500 500gb vista 22in Gateway 5ms response razer lycosa 
PowerCaseMouseMouse Pad
750w tagan ITZ series Antec 300 G7 Sad puppy in rain 
  hide details  
Reply
post #10 of 78
Thread Starter 
You know. Now I feel stupid for making a stupid thread about a problem I did not have. :'(

It does plug in. Brilliant engineering. Now just have to wait 2 weeks to get money in the bank to write them a check. Got a pic, but thanks to dumb issues somewhere between camera and le lappy, I had to run out to the garage and grab the M90 to have a memory card slot to upload the pic. frown.gif

GEDC0912.jpg


But still. They could have taken 3 seconds to say "we will send you a BIOS chip, all you have to do is pull up on yours and push the new one in. Just like a SATA cable, but simpler" or something of the like. I honestly had never seen a plug in chip for BIOS before. All soldered on the boards I have used in the past.
Desktop
(17 items)
 
  
CPUMotherboardGraphicsRAM
Q8400 Intel DB43LD  HD 7950 Kingston  
Hard DriveHard DriveHard DriveOptical Drive
Samsung 830  Adata SP600 Seagate Barracuda  DVD-RW  
CoolingOSKeyboardPower
Intel stock.  Windows 7 Pro 64 Bit Razer Blackwiddow  OCZ ZT750  
CaseMouseAudio
Antec NSK6582B Razer Deathadder  beyerdynamic Custom One Pro  
  hide details  
Reply
Desktop
(17 items)
 
  
CPUMotherboardGraphicsRAM
Q8400 Intel DB43LD  HD 7950 Kingston  
Hard DriveHard DriveHard DriveOptical Drive
Samsung 830  Adata SP600 Seagate Barracuda  DVD-RW  
CoolingOSKeyboardPower
Intel stock.  Windows 7 Pro 64 Bit Razer Blackwiddow  OCZ ZT750  
CaseMouseAudio
Antec NSK6582B Razer Deathadder  beyerdynamic Custom One Pro  
  hide details  
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Intel Motherboards
Overclock.net › Forums › Intel › Intel Motherboards › ASrock lack of RMA!!!!!!!