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Steelseries email

post #1 of 8
10/17/12 at 4:57pm
Thread Starter 
They don't list any of their email addresses on the website. I don't need to use the RMA service, I'm just trying to see if they will send me some kinzu feet replacements. I've bought 3 different versions of the kinzu and they all have had the mouse wheel rattle that I've had to fix.

Who do I email?
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post #2 of 8
10/17/12 at 4:59pm
This is United States. You create an account


https://shop.steelseries.com/en/customer/account/login/?timestamp=1350518339&return_to=https%3A%2F%2Fsteelseries.zendesk.com%2Faccess&locale_id=1
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post #3 of 8
10/17/12 at 5:13pm
Thread Starter 
I have an account. All you can do is submit an RMA ticket, there is no email given.
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post #4 of 8
10/17/12 at 5:39pm
Make a thread in the Forums and they'll respond to you.
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The Trooper
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post #5 of 8
10/17/12 at 6:31pm
Thread Starter 
What are you talking about? These are the only 'forums' I know of: https://steelseries.zendesk.com/forums/

All I want to know is what the various contact emails are, they must have them.
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post #6 of 8
10/18/12 at 12:27am
Quote:
Originally Posted by Luxer View Post

What are you talking about? These are the only 'forums' I know of: https://steelseries.zendesk.com/forums/
All I want to know is what the various contact emails are, they must have them.

From the about page:

North American Operations
SteelSeries North America Corp.
656 W Randolph St, 2nd floor East
Chicago, IL 60661
USA
americas@steelseries.com

I do think they'll probably direct you to open a tkt though. Working in support myself it's easier to handle issues via a system and not adhoc through email. If you look at their Twitter feed they direct any questions similar to what you need to their support page to open a request.
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post #7 of 8
10/18/12 at 8:54am
This is what I was saying....

Sent from my Galaxy Nexus using Tapatalk 2
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The Trooper
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post #8 of 8
10/19/12 at 7:19am
They never sent me my Kana feet... good luck
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