Overclock.net › Forums › Graphics Cards › NVIDIA ›  Received a faulty GTX 670 from Amazon Return Consignment
New Posts  All Forums:Forum Nav:

Received a faulty GTX 670 from Amazon Return Consignment

post #1 of 15
Thread Starter 
Today when the UPS Guy came into my work,i was getting a smile . like this biggrin.gif

But since i was @ home and opened the box i saw that it wasnt new ! mad.gif

It was already in use before ,so i'm just shocked about this cause this happens to me the 5th Time with Amazon.de (Germany).

And since i'm an Austrian the chatsupportguy even not recognized me really so i picked up another chatsupporter.

He helped me out very well was very politely and helpful and wrote me i i should send it back then i will receive a real new one (i hope it so).


p1000294i.jpg
3672-B1 ??
should call 2678-B1

p1000293lm.jpg

already RMAed ??

p1000292k.jpg

p1000285gy.jpg

p1000284ul.jpg

p1000283u.jpg

i know that a new PCB would not look like this !
Edited by Wuest3nFuchs - 10/19/12 at 8:23am
Fury0s4
(22 items)
 
   
CPUMotherboardGraphicsRAM
Intel Core i7 2700K P8P67 DELUXE Sapphire R9 Fury Nitro OC+ Crucial BLE2CP8G3D1869DE1TX0CEU  
Hard DriveHard DriveHard DriveHard Drive
Crucial M4 256 GB Western Digital Caviar Black 2000GB Western Digital Caviar Black 2000GB Western Digital VelociRaptor 600GB 
Hard DriveOptical DriveCoolingCooling
Samsung 840 evo Pioneer BDR-S09XLT EK Laing D5 Mo-ra 420 Pro  
CoolingOSMonitorKeyboard
EK D5 X-Res CSQ 7 x64 Ultimate Samsung XL 2370 Logitech G19 
PowerCaseMouseMouse Pad
Enermax Platimax 850W HAF X Roccat XTD optical Steelseries DEX 
AudioOther
X-Fi Titanium HD Steelseries Arctis 5 
CPUMotherboardGraphicsRAM
Q9550S ASUS P5G41T-M LX EVGA GTX 670 FTW Kingston  
RAMHard DriveHard DriveHard Drive
Kingston  WD3000HLFS WD2000 EADS  Samsung SM843 MZ7TD240HAFV-000DA 
CoolingOSPowerCase
Scythe Big Shuriken 2 Windows 7 Prof x64 Antec EarthWatts 380w Phanteks Enthoo Evolv MATX 
MouseMouse PadAudio
Roccat Kone Pure Optical Steelseries onboard 
  hide details  
Reply
Fury0s4
(22 items)
 
   
CPUMotherboardGraphicsRAM
Intel Core i7 2700K P8P67 DELUXE Sapphire R9 Fury Nitro OC+ Crucial BLE2CP8G3D1869DE1TX0CEU  
Hard DriveHard DriveHard DriveHard Drive
Crucial M4 256 GB Western Digital Caviar Black 2000GB Western Digital Caviar Black 2000GB Western Digital VelociRaptor 600GB 
Hard DriveOptical DriveCoolingCooling
Samsung 840 evo Pioneer BDR-S09XLT EK Laing D5 Mo-ra 420 Pro  
CoolingOSMonitorKeyboard
EK D5 X-Res CSQ 7 x64 Ultimate Samsung XL 2370 Logitech G19 
PowerCaseMouseMouse Pad
Enermax Platimax 850W HAF X Roccat XTD optical Steelseries DEX 
AudioOther
X-Fi Titanium HD Steelseries Arctis 5 
CPUMotherboardGraphicsRAM
Q9550S ASUS P5G41T-M LX EVGA GTX 670 FTW Kingston  
RAMHard DriveHard DriveHard Drive
Kingston  WD3000HLFS WD2000 EADS  Samsung SM843 MZ7TD240HAFV-000DA 
CoolingOSPowerCase
Scythe Big Shuriken 2 Windows 7 Prof x64 Antec EarthWatts 380w Phanteks Enthoo Evolv MATX 
MouseMouse PadAudio
Roccat Kone Pure Optical Steelseries onboard 
  hide details  
Reply
post #2 of 15
It's solder flux from the factory. Nothing to worry about. I think you can use isopropyl alcohol to clean it off if it bugs you.
post #3 of 15
Thread Starter 
ok theres something else i've forgot to say :

The box which it came with had a few cuts .
The PET Box where the GPU sits in has a few broken cuts .

And since i had a 4-5 month long and very bad RMA with Zotac (3 faulty GPUs) i knew this isnt on their end ,btw tested it before on bf3 worked ,then i restarted my pc > blue screen ,cant boot anymore.

Replaced my 570 worked flawlessly so there's definitely something wrong here !

May it's solder flux, but i don't really know .

Had not contacted evga yet but i will tomorrow since i'm too tired today !

I don't blame EVGA on that it's Amazon .

I was getting a faulty Platimax 850 W ,G19,Titanium HD ...
Fury0s4
(22 items)
 
   
CPUMotherboardGraphicsRAM
Intel Core i7 2700K P8P67 DELUXE Sapphire R9 Fury Nitro OC+ Crucial BLE2CP8G3D1869DE1TX0CEU  
Hard DriveHard DriveHard DriveHard Drive
Crucial M4 256 GB Western Digital Caviar Black 2000GB Western Digital Caviar Black 2000GB Western Digital VelociRaptor 600GB 
Hard DriveOptical DriveCoolingCooling
Samsung 840 evo Pioneer BDR-S09XLT EK Laing D5 Mo-ra 420 Pro  
CoolingOSMonitorKeyboard
EK D5 X-Res CSQ 7 x64 Ultimate Samsung XL 2370 Logitech G19 
PowerCaseMouseMouse Pad
Enermax Platimax 850W HAF X Roccat XTD optical Steelseries DEX 
AudioOther
X-Fi Titanium HD Steelseries Arctis 5 
CPUMotherboardGraphicsRAM
Q9550S ASUS P5G41T-M LX EVGA GTX 670 FTW Kingston  
RAMHard DriveHard DriveHard Drive
Kingston  WD3000HLFS WD2000 EADS  Samsung SM843 MZ7TD240HAFV-000DA 
CoolingOSPowerCase
Scythe Big Shuriken 2 Windows 7 Prof x64 Antec EarthWatts 380w Phanteks Enthoo Evolv MATX 
MouseMouse PadAudio
Roccat Kone Pure Optical Steelseries onboard 
  hide details  
Reply
Fury0s4
(22 items)
 
   
CPUMotherboardGraphicsRAM
Intel Core i7 2700K P8P67 DELUXE Sapphire R9 Fury Nitro OC+ Crucial BLE2CP8G3D1869DE1TX0CEU  
Hard DriveHard DriveHard DriveHard Drive
Crucial M4 256 GB Western Digital Caviar Black 2000GB Western Digital Caviar Black 2000GB Western Digital VelociRaptor 600GB 
Hard DriveOptical DriveCoolingCooling
Samsung 840 evo Pioneer BDR-S09XLT EK Laing D5 Mo-ra 420 Pro  
CoolingOSMonitorKeyboard
EK D5 X-Res CSQ 7 x64 Ultimate Samsung XL 2370 Logitech G19 
PowerCaseMouseMouse Pad
Enermax Platimax 850W HAF X Roccat XTD optical Steelseries DEX 
AudioOther
X-Fi Titanium HD Steelseries Arctis 5 
CPUMotherboardGraphicsRAM
Q9550S ASUS P5G41T-M LX EVGA GTX 670 FTW Kingston  
RAMHard DriveHard DriveHard Drive
Kingston  WD3000HLFS WD2000 EADS  Samsung SM843 MZ7TD240HAFV-000DA 
CoolingOSPowerCase
Scythe Big Shuriken 2 Windows 7 Prof x64 Antec EarthWatts 380w Phanteks Enthoo Evolv MATX 
MouseMouse PadAudio
Roccat Kone Pure Optical Steelseries onboard 
  hide details  
Reply
post #4 of 15
Does not look like a new card at all, it has been serviced multiple times, a "recycled" card i would say. It happen to me once but i was purchasing at the retail store, and they dared to hand me an used product. I paid the full price for a brand new card for the sake. mad.gif
Auxery
(9 items)
 
  
CPUMotherboardGraphicsRAM
Core i5 3570K [4.5GHz] Gigabyte Z77-D3H Asus GTX670 DCII 2GB Corsair Vengeance 8GB (2x4G) 1600MHz 
Hard DriveHard DriveCoolingOS
Crucial M4 128GB WD Scorpion Blue 500GB Cooler Master Hyper 212 Evo Win7 Home Premium SP1 (64bit) 
Power
Corsair TX650M 
  hide details  
Reply
Auxery
(9 items)
 
  
CPUMotherboardGraphicsRAM
Core i5 3570K [4.5GHz] Gigabyte Z77-D3H Asus GTX670 DCII 2GB Corsair Vengeance 8GB (2x4G) 1600MHz 
Hard DriveHard DriveCoolingOS
Crucial M4 128GB WD Scorpion Blue 500GB Cooler Master Hyper 212 Evo Win7 Home Premium SP1 (64bit) 
Power
Corsair TX650M 
  hide details  
Reply
post #5 of 15
Thread Starter 
agree with u !
TOTALLY !

So update !

They really sended me yet ,yes yet another card she should arrive on Monday on day before my holidays starts !

So thumbs up for the Amazonchatsupportguy Nr.2 !

Hold Thumbs it's a REAL NEW ONE .
Good night m8s.
Edited by Wuest3nFuchs - 10/18/12 at 2:43pm
Fury0s4
(22 items)
 
   
CPUMotherboardGraphicsRAM
Intel Core i7 2700K P8P67 DELUXE Sapphire R9 Fury Nitro OC+ Crucial BLE2CP8G3D1869DE1TX0CEU  
Hard DriveHard DriveHard DriveHard Drive
Crucial M4 256 GB Western Digital Caviar Black 2000GB Western Digital Caviar Black 2000GB Western Digital VelociRaptor 600GB 
Hard DriveOptical DriveCoolingCooling
Samsung 840 evo Pioneer BDR-S09XLT EK Laing D5 Mo-ra 420 Pro  
CoolingOSMonitorKeyboard
EK D5 X-Res CSQ 7 x64 Ultimate Samsung XL 2370 Logitech G19 
PowerCaseMouseMouse Pad
Enermax Platimax 850W HAF X Roccat XTD optical Steelseries DEX 
AudioOther
X-Fi Titanium HD Steelseries Arctis 5 
CPUMotherboardGraphicsRAM
Q9550S ASUS P5G41T-M LX EVGA GTX 670 FTW Kingston  
RAMHard DriveHard DriveHard Drive
Kingston  WD3000HLFS WD2000 EADS  Samsung SM843 MZ7TD240HAFV-000DA 
CoolingOSPowerCase
Scythe Big Shuriken 2 Windows 7 Prof x64 Antec EarthWatts 380w Phanteks Enthoo Evolv MATX 
MouseMouse PadAudio
Roccat Kone Pure Optical Steelseries onboard 
  hide details  
Reply
Fury0s4
(22 items)
 
   
CPUMotherboardGraphicsRAM
Intel Core i7 2700K P8P67 DELUXE Sapphire R9 Fury Nitro OC+ Crucial BLE2CP8G3D1869DE1TX0CEU  
Hard DriveHard DriveHard DriveHard Drive
Crucial M4 256 GB Western Digital Caviar Black 2000GB Western Digital Caviar Black 2000GB Western Digital VelociRaptor 600GB 
Hard DriveOptical DriveCoolingCooling
Samsung 840 evo Pioneer BDR-S09XLT EK Laing D5 Mo-ra 420 Pro  
CoolingOSMonitorKeyboard
EK D5 X-Res CSQ 7 x64 Ultimate Samsung XL 2370 Logitech G19 
PowerCaseMouseMouse Pad
Enermax Platimax 850W HAF X Roccat XTD optical Steelseries DEX 
AudioOther
X-Fi Titanium HD Steelseries Arctis 5 
CPUMotherboardGraphicsRAM
Q9550S ASUS P5G41T-M LX EVGA GTX 670 FTW Kingston  
RAMHard DriveHard DriveHard Drive
Kingston  WD3000HLFS WD2000 EADS  Samsung SM843 MZ7TD240HAFV-000DA 
CoolingOSPowerCase
Scythe Big Shuriken 2 Windows 7 Prof x64 Antec EarthWatts 380w Phanteks Enthoo Evolv MATX 
MouseMouse PadAudio
Roccat Kone Pure Optical Steelseries onboard 
  hide details  
Reply
post #6 of 15
If the card is functional then it should be fine as long you don't OC it. Just use it until the new card arrive. thumb.gif
Auxery
(9 items)
 
  
CPUMotherboardGraphicsRAM
Core i5 3570K [4.5GHz] Gigabyte Z77-D3H Asus GTX670 DCII 2GB Corsair Vengeance 8GB (2x4G) 1600MHz 
Hard DriveHard DriveCoolingOS
Crucial M4 128GB WD Scorpion Blue 500GB Cooler Master Hyper 212 Evo Win7 Home Premium SP1 (64bit) 
Power
Corsair TX650M 
  hide details  
Reply
Auxery
(9 items)
 
  
CPUMotherboardGraphicsRAM
Core i5 3570K [4.5GHz] Gigabyte Z77-D3H Asus GTX670 DCII 2GB Corsair Vengeance 8GB (2x4G) 1600MHz 
Hard DriveHard DriveCoolingOS
Crucial M4 128GB WD Scorpion Blue 500GB Cooler Master Hyper 212 Evo Win7 Home Premium SP1 (64bit) 
Power
Corsair TX650M 
  hide details  
Reply
post #7 of 15
Thread Starter 
http://www.overclock.net/t/1263529/evga-gtx-670-ftw-unboxing-and-benchmarks-56k-warning

the 5th picture shows a evga hull which mine don't came with !

The Evga Support meant : what you see in the pictures, are Silikon residues . Tumble during the production is on the PCB distributes them to ensure that no damage is done. This small residues can be removed very easily. And seriously spoken is no RMA card.



!sry google translate !

Jut try to get the card working and in a few minutes i have a fresh win 7 x64 with sp1 install ready !

Installed Nvidiadriver and BANG, BSOD.
Edited by Wuest3nFuchs - 10/19/12 at 7:35am
Fury0s4
(22 items)
 
   
CPUMotherboardGraphicsRAM
Intel Core i7 2700K P8P67 DELUXE Sapphire R9 Fury Nitro OC+ Crucial BLE2CP8G3D1869DE1TX0CEU  
Hard DriveHard DriveHard DriveHard Drive
Crucial M4 256 GB Western Digital Caviar Black 2000GB Western Digital Caviar Black 2000GB Western Digital VelociRaptor 600GB 
Hard DriveOptical DriveCoolingCooling
Samsung 840 evo Pioneer BDR-S09XLT EK Laing D5 Mo-ra 420 Pro  
CoolingOSMonitorKeyboard
EK D5 X-Res CSQ 7 x64 Ultimate Samsung XL 2370 Logitech G19 
PowerCaseMouseMouse Pad
Enermax Platimax 850W HAF X Roccat XTD optical Steelseries DEX 
AudioOther
X-Fi Titanium HD Steelseries Arctis 5 
CPUMotherboardGraphicsRAM
Q9550S ASUS P5G41T-M LX EVGA GTX 670 FTW Kingston  
RAMHard DriveHard DriveHard Drive
Kingston  WD3000HLFS WD2000 EADS  Samsung SM843 MZ7TD240HAFV-000DA 
CoolingOSPowerCase
Scythe Big Shuriken 2 Windows 7 Prof x64 Antec EarthWatts 380w Phanteks Enthoo Evolv MATX 
MouseMouse PadAudio
Roccat Kone Pure Optical Steelseries onboard 
  hide details  
Reply
Fury0s4
(22 items)
 
   
CPUMotherboardGraphicsRAM
Intel Core i7 2700K P8P67 DELUXE Sapphire R9 Fury Nitro OC+ Crucial BLE2CP8G3D1869DE1TX0CEU  
Hard DriveHard DriveHard DriveHard Drive
Crucial M4 256 GB Western Digital Caviar Black 2000GB Western Digital Caviar Black 2000GB Western Digital VelociRaptor 600GB 
Hard DriveOptical DriveCoolingCooling
Samsung 840 evo Pioneer BDR-S09XLT EK Laing D5 Mo-ra 420 Pro  
CoolingOSMonitorKeyboard
EK D5 X-Res CSQ 7 x64 Ultimate Samsung XL 2370 Logitech G19 
PowerCaseMouseMouse Pad
Enermax Platimax 850W HAF X Roccat XTD optical Steelseries DEX 
AudioOther
X-Fi Titanium HD Steelseries Arctis 5 
CPUMotherboardGraphicsRAM
Q9550S ASUS P5G41T-M LX EVGA GTX 670 FTW Kingston  
RAMHard DriveHard DriveHard Drive
Kingston  WD3000HLFS WD2000 EADS  Samsung SM843 MZ7TD240HAFV-000DA 
CoolingOSPowerCase
Scythe Big Shuriken 2 Windows 7 Prof x64 Antec EarthWatts 380w Phanteks Enthoo Evolv MATX 
MouseMouse PadAudio
Roccat Kone Pure Optical Steelseries onboard 
  hide details  
Reply
post #8 of 15
Hey Fox,

did you receive a new card from Amazon? The one shown seems to be in really bad shape IMO.

I'm going to order one too, so i hope they don't send out more cards like that one. Anyway, the Amazon(.de)-RMA seems to be quite good. Had to return 2 Thrustmaster Warthog sticks and had no problem at all, except they refused to sell me a thrid one rolleyes.gif

I would have returnd the crad too, especially if the box and packing material inside is clearly damaged.

There is one thing, may be a bit OT so excuse me.

I was wondering about the serial number on your card. It says 02G-P4-3672-B1 but it seems like there is no GTX670 version with that kind of numer listed at EVGA. Acctually there is no card with that number at all in the shop so i did a little research and found the "EVGA Product Guide Q4 2012" and guess what ... they have a GTX670 FTW+ listed with that serial number, ecxept for the suffix -B1 is a -KR. confused.gif
Though it seems like the cards memory clock and the memory bandwith is slightly lower than they are on the GTX670 FTW. And its not the 4GB RAM version. Take a look at the guide.

Anyone got a suggestion on what the GTX670 FTW+ is?

Greetings,
Wing
Edited by 6Wing - 11/1/12 at 7:12pm
post #9 of 15
Thread Starter 
Hi already got the new card and she works , but looks the same as the last one !

But has the same number 02G-P4-3672-B1 ! gunner.gif



GPU-Z shows the bw of a ftw :
http://www.techpowerup.com/gpuz/u6c7u/

On the S/N Ticket stands 02G-P4-2678-KR !? thumb.gif ??



but ... still confusing me !!!!!

Do i have the correct Device ID + Subvendor ??


Edited by Wuest3nFuchs - 11/2/12 at 3:33pm
Fury0s4
(22 items)
 
   
CPUMotherboardGraphicsRAM
Intel Core i7 2700K P8P67 DELUXE Sapphire R9 Fury Nitro OC+ Crucial BLE2CP8G3D1869DE1TX0CEU  
Hard DriveHard DriveHard DriveHard Drive
Crucial M4 256 GB Western Digital Caviar Black 2000GB Western Digital Caviar Black 2000GB Western Digital VelociRaptor 600GB 
Hard DriveOptical DriveCoolingCooling
Samsung 840 evo Pioneer BDR-S09XLT EK Laing D5 Mo-ra 420 Pro  
CoolingOSMonitorKeyboard
EK D5 X-Res CSQ 7 x64 Ultimate Samsung XL 2370 Logitech G19 
PowerCaseMouseMouse Pad
Enermax Platimax 850W HAF X Roccat XTD optical Steelseries DEX 
AudioOther
X-Fi Titanium HD Steelseries Arctis 5 
CPUMotherboardGraphicsRAM
Q9550S ASUS P5G41T-M LX EVGA GTX 670 FTW Kingston  
RAMHard DriveHard DriveHard Drive
Kingston  WD3000HLFS WD2000 EADS  Samsung SM843 MZ7TD240HAFV-000DA 
CoolingOSPowerCase
Scythe Big Shuriken 2 Windows 7 Prof x64 Antec EarthWatts 380w Phanteks Enthoo Evolv MATX 
MouseMouse PadAudio
Roccat Kone Pure Optical Steelseries onboard 
  hide details  
Reply
Fury0s4
(22 items)
 
   
CPUMotherboardGraphicsRAM
Intel Core i7 2700K P8P67 DELUXE Sapphire R9 Fury Nitro OC+ Crucial BLE2CP8G3D1869DE1TX0CEU  
Hard DriveHard DriveHard DriveHard Drive
Crucial M4 256 GB Western Digital Caviar Black 2000GB Western Digital Caviar Black 2000GB Western Digital VelociRaptor 600GB 
Hard DriveOptical DriveCoolingCooling
Samsung 840 evo Pioneer BDR-S09XLT EK Laing D5 Mo-ra 420 Pro  
CoolingOSMonitorKeyboard
EK D5 X-Res CSQ 7 x64 Ultimate Samsung XL 2370 Logitech G19 
PowerCaseMouseMouse Pad
Enermax Platimax 850W HAF X Roccat XTD optical Steelseries DEX 
AudioOther
X-Fi Titanium HD Steelseries Arctis 5 
CPUMotherboardGraphicsRAM
Q9550S ASUS P5G41T-M LX EVGA GTX 670 FTW Kingston  
RAMHard DriveHard DriveHard Drive
Kingston  WD3000HLFS WD2000 EADS  Samsung SM843 MZ7TD240HAFV-000DA 
CoolingOSPowerCase
Scythe Big Shuriken 2 Windows 7 Prof x64 Antec EarthWatts 380w Phanteks Enthoo Evolv MATX 
MouseMouse PadAudio
Roccat Kone Pure Optical Steelseries onboard 
  hide details  
Reply
post #10 of 15
Good to hear that you got a new card that is working well.

Still confused with that strange number and the warranty suffiy -B1.
Found this at the "EVGA Support/Product Warranty" page:

Limited 1 Year Suffixes: -B1, -BR*, -BX, -DR, -RX**

* 100-UT-0400-BR is covered under a 30 day DOA warranty only.
**Recertified products with –RX as the suffix carry a one year warranty, but follow a different RMA process and recertified products are not eligible for the Optional Extended Warranty, Step-Up or EVGA Advanced RMA Programs.

Quote:
...it has been serviced multiple times, a "recycled" card i would say.

Maybe the last one really was a "recycled" card.

So the new one got "02G-P4-2678-KR"? That would match the number listed at EVGA for the FTW, as i would expect it. The subvendor is EVGA because they modified that crad and according to the bandwith shown in GPU-Z i'd say the new one is a FTW.

But i'm not 100% sure because i'm not really well versed in that kind of stuff.

Orderd one today, should be here next wednesday. I'll have a look at mine when it arrives.

Greetings,
Wing
Edited by 6Wing - 11/2/12 at 3:44pm
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: NVIDIA
Overclock.net › Forums › Graphics Cards › NVIDIA ›  Received a faulty GTX 670 from Amazon Return Consignment