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Looking for advice on RMA

post #1 of 8
Thread Starter 
so i've RMA'd my acer display about a month ago due to appearance of backlight bleeding, after sending it in 3 times the display comes back either untouched or more/other issues

1st pass: sent it in bc backlight bleeding(appaeared about 2 months ago) is literally killing my eyes(giant blue line on the bottom of the display), RMA center sent it back, says its normal

2nd pass: got a shipping label to send it in, wrote them a letter telling them to reframe/adujust backlights, backlight bleeding mostly fixed, but the technician screwed up the inverter in the process, causing flickering and buzzing.

3rd pass: sent it in again, acer calls me a week later telling me they'll send me a "brand new" display, received display, giant blob of backlight bleeding(that is visible on windows desktop), even louder buzzing sound, looked up serial number, turns out this is a refurb.

so what do you guys think i should do next? i've been out of a monitor for the past month-.-
and im tired of taking this to the fedex drop off, which is 30minutes away and i dont have a car

edit: adding pictures
IMG-20121022-112346.jpg
Edited by AznDud333 - 10/22/12 at 9:34am
 
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post #2 of 8
Ask for a refund.

Go to store and before buying, take out the monitor from the box and tested out.
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BitofHeaven
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post #3 of 8
Thread Starter 
Quote:
Originally Posted by Gunderman456 View Post

Ask for a refund.
Go to store and before buying, take out the monitor from the box and tested out.


unfortunately i bought this display in march this year, and the display was perfect when it got into my hands, im going to guess the parts degraded overtime and caused the initial backlight bleeding
do you think it is possible that acer will refund me tho?
 
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3570k Asus P8Z77-V Gigabyte GTX 670 2x Patriot 4GB @ 1600mhz 9-9-9-24 
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3x Antec tricool 120mm Windows 7 BENQ XL2420TX Sidewinder x4 
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Corsair TX850v2 zalman z11 zalman m300 generic ebay mousepad 
Audio
logitech G930 
CPUMotherboardGraphicsRAM
Phenom 9750 ECS AM2 mobo gigabyte HD 5850 4x Hynix 2gb 800mhz 
Hard DriveOptical DriveOSMonitor
Seagate 750gb 7200rpm sony 16x dvd rw windows 7 22inch acer LCD 
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generic HP kb tuniq 650w psu M9400 generic hp mice 
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M9400
(12 items)
 
 
CPUMotherboardGraphicsRAM
3570k Asus P8Z77-V Gigabyte GTX 670 2x Patriot 4GB @ 1600mhz 9-9-9-24 
Hard DriveHard DriveOptical DriveCooling
Caviar Black 1.5TB Mushkin Chronos Sata3 60gb for caching LG DVD-RW 24x HYPER 212 EVO 
CoolingOSMonitorKeyboard
3x Antec tricool 120mm Windows 7 BENQ XL2420TX Sidewinder x4 
PowerCaseMouseMouse Pad
Corsair TX850v2 zalman z11 zalman m300 generic ebay mousepad 
Audio
logitech G930 
CPUMotherboardGraphicsRAM
Phenom 9750 ECS AM2 mobo gigabyte HD 5850 4x Hynix 2gb 800mhz 
Hard DriveOptical DriveOSMonitor
Seagate 750gb 7200rpm sony 16x dvd rw windows 7 22inch acer LCD 
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post #4 of 8
Yes, you've had it less then a year, and even a poor warranty would be a year.
BitofHeaven
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Crucial SSD 128GB mSATA SATA III 6GB  Seagate Barracuda 7200.12 1TB SATAII 32MB 7200RPM LG DVD R/W SATA with LightScribe Corsair Cooling Hydro Series H100 
OSMonitorKeyboardPower
Win 7 Professional x64bit Samsung SynchMaster 24" Widescreen TFT-LCD Logitech G15 Corsair AX850 Gold Fully Modular 
CaseMouseMouse PadAudio
BitFenix Prodigy Mini-ATX Black  Microsoft Sidewinder X5 Redmond Mouse Pad Cambridge Soundworks 5.1 
CPUMotherboardGraphicsRAM
Intel i5 750 @4.0GHz - 1.325V Gigabyte P55 UD3R Galaxy 8800 GT OC G. Skills Ripjaws 2x2GB 1600MHz 
Hard DriveOptical DriveCoolingOS
Seagate Barracuda 7200.12 500GB SATAII 32MB 720... LG DVD R/W SATA Corsair Cooling Hydro Series H50 Win 7 Professional x64bit 
MonitorKeyboardPowerCase
Samsung 22" Widescreen TFT-LCD Logitech Deluxe 250 Cooler Master Silent Pro 1000W Cooler Master Cosmos 1000 
Mouse
Logitech MX 518 
CPUMotherboardGraphicsRAM
Intel Core 2 Quad 6600  Motherboard: XFX 780i SLI Galaxy 8800 GT OC OCZ Reaper HPC SLI DDR2 1066MHz 2GB Kit 
Hard DriveOptical DriveCoolingOS
Western Digital Caviar 500GB SATAII 7200RPM Samsung Super Writer Master Thermaltake Max Orb Win Vista 32bit 
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LG 22" Widescreen TFT-LCD Logitech Deluxe 250 Cooler Master Real Power Pro 750W Antec Mid Tower 
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BitofHeaven
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Sarabera
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GreenLee
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CPUMotherboardGraphicsRAM
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Hard DriveHard DriveOptical DriveCooling
Crucial SSD 128GB mSATA SATA III 6GB  Seagate Barracuda 7200.12 1TB SATAII 32MB 7200RPM LG DVD R/W SATA with LightScribe Corsair Cooling Hydro Series H100 
OSMonitorKeyboardPower
Win 7 Professional x64bit Samsung SynchMaster 24" Widescreen TFT-LCD Logitech G15 Corsair AX850 Gold Fully Modular 
CaseMouseMouse PadAudio
BitFenix Prodigy Mini-ATX Black  Microsoft Sidewinder X5 Redmond Mouse Pad Cambridge Soundworks 5.1 
CPUMotherboardGraphicsRAM
Intel i5 750 @4.0GHz - 1.325V Gigabyte P55 UD3R Galaxy 8800 GT OC G. Skills Ripjaws 2x2GB 1600MHz 
Hard DriveOptical DriveCoolingOS
Seagate Barracuda 7200.12 500GB SATAII 32MB 720... LG DVD R/W SATA Corsair Cooling Hydro Series H50 Win 7 Professional x64bit 
MonitorKeyboardPowerCase
Samsung 22" Widescreen TFT-LCD Logitech Deluxe 250 Cooler Master Silent Pro 1000W Cooler Master Cosmos 1000 
Mouse
Logitech MX 518 
CPUMotherboardGraphicsRAM
Intel Core 2 Quad 6600  Motherboard: XFX 780i SLI Galaxy 8800 GT OC OCZ Reaper HPC SLI DDR2 1066MHz 2GB Kit 
Hard DriveOptical DriveCoolingOS
Western Digital Caviar 500GB SATAII 7200RPM Samsung Super Writer Master Thermaltake Max Orb Win Vista 32bit 
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post #5 of 8
From my experience most manufacturers will not care about backlight bleeding. Functionally the monitor still works and backlight bleeding varies from monitor to monitor. It is more luck of the draw than anything. I find that the more expensive monitors use higher quality panels and don't exhibit as much backlight bleed.
    
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post #6 of 8
Thread Starter 
Quote:
Originally Posted by johnny13oi View Post

From my experience most manufacturers will not care about backlight bleeding. Functionally the monitor still works and backlight bleeding varies from monitor to monitor. It is more luck of the draw than anything. I find that the more expensive monitors use higher quality panels and don't exhibit as much backlight bleed.

this is beyond backlight bleeding however, i suspect the loud buzzing noise is coming from the low quality inverter, and the backlight bleeding is partially the result of it(as the giant white blob is less significant after about an hour when the display gets warm, plus the giant blue line backlight bleed on the bottom actually hurts the eyes...(since its really bright)

anyway, im gonna talk to the cs person about it tomorrow, fingers crossed >.>
 
M9400
(12 items)
 
 
CPUMotherboardGraphicsRAM
3570k Asus P8Z77-V Gigabyte GTX 670 2x Patriot 4GB @ 1600mhz 9-9-9-24 
Hard DriveHard DriveOptical DriveCooling
Caviar Black 1.5TB Mushkin Chronos Sata3 60gb for caching LG DVD-RW 24x HYPER 212 EVO 
CoolingOSMonitorKeyboard
3x Antec tricool 120mm Windows 7 BENQ XL2420TX Sidewinder x4 
PowerCaseMouseMouse Pad
Corsair TX850v2 zalman z11 zalman m300 generic ebay mousepad 
Audio
logitech G930 
CPUMotherboardGraphicsRAM
Phenom 9750 ECS AM2 mobo gigabyte HD 5850 4x Hynix 2gb 800mhz 
Hard DriveOptical DriveOSMonitor
Seagate 750gb 7200rpm sony 16x dvd rw windows 7 22inch acer LCD 
KeyboardPowerCaseMouse
generic HP kb tuniq 650w psu M9400 generic hp mice 
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M9400
(12 items)
 
 
CPUMotherboardGraphicsRAM
3570k Asus P8Z77-V Gigabyte GTX 670 2x Patriot 4GB @ 1600mhz 9-9-9-24 
Hard DriveHard DriveOptical DriveCooling
Caviar Black 1.5TB Mushkin Chronos Sata3 60gb for caching LG DVD-RW 24x HYPER 212 EVO 
CoolingOSMonitorKeyboard
3x Antec tricool 120mm Windows 7 BENQ XL2420TX Sidewinder x4 
PowerCaseMouseMouse Pad
Corsair TX850v2 zalman z11 zalman m300 generic ebay mousepad 
Audio
logitech G930 
CPUMotherboardGraphicsRAM
Phenom 9750 ECS AM2 mobo gigabyte HD 5850 4x Hynix 2gb 800mhz 
Hard DriveOptical DriveOSMonitor
Seagate 750gb 7200rpm sony 16x dvd rw windows 7 22inch acer LCD 
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post #7 of 8
I recently purchased, and promptly returned two acer monitors. They didn't just have bad backlighting, they had the *worst* viewing angles I've ever seen. The one on display in frys I am convinced is a better panel, because the at frys looked great, while the one I got was showing issues no matter where I looked at it from. I don't know what's going on with Acer, but it seems at best fishy.

I'm pretty convinced that Asus, Dell, and LG are the best around at this point.
post #8 of 8
Thread Starter 
Quote:
Originally Posted by rolfathan View Post

I recently purchased, and promptly returned two acer monitors. They didn't just have bad backlighting, they had the *worst* viewing angles I've ever seen. The one on display in frys I am convinced is a better panel, because the at frys looked great, while the one I got was showing issues no matter where I looked at it from. I don't know what's going on with Acer, but it seems at best fishy.
I'm pretty convinced that Asus, Dell, and LG are the best around at this point.
i agree with the viewing angles and backlighting part, although backlight bleed can be fixed if they reframe the display(like i told them to the first time), the giant blobl bleed in the pic is caused by faulty inverter...anyway im sending it in again(they probbaly cant do anything again) and i'll ask for a refund, then get a samsung/benq
 
M9400
(12 items)
 
 
CPUMotherboardGraphicsRAM
3570k Asus P8Z77-V Gigabyte GTX 670 2x Patriot 4GB @ 1600mhz 9-9-9-24 
Hard DriveHard DriveOptical DriveCooling
Caviar Black 1.5TB Mushkin Chronos Sata3 60gb for caching LG DVD-RW 24x HYPER 212 EVO 
CoolingOSMonitorKeyboard
3x Antec tricool 120mm Windows 7 BENQ XL2420TX Sidewinder x4 
PowerCaseMouseMouse Pad
Corsair TX850v2 zalman z11 zalman m300 generic ebay mousepad 
Audio
logitech G930 
CPUMotherboardGraphicsRAM
Phenom 9750 ECS AM2 mobo gigabyte HD 5850 4x Hynix 2gb 800mhz 
Hard DriveOptical DriveOSMonitor
Seagate 750gb 7200rpm sony 16x dvd rw windows 7 22inch acer LCD 
KeyboardPowerCaseMouse
generic HP kb tuniq 650w psu M9400 generic hp mice 
  hide details  
Reply
 
M9400
(12 items)
 
 
CPUMotherboardGraphicsRAM
3570k Asus P8Z77-V Gigabyte GTX 670 2x Patriot 4GB @ 1600mhz 9-9-9-24 
Hard DriveHard DriveOptical DriveCooling
Caviar Black 1.5TB Mushkin Chronos Sata3 60gb for caching LG DVD-RW 24x HYPER 212 EVO 
CoolingOSMonitorKeyboard
3x Antec tricool 120mm Windows 7 BENQ XL2420TX Sidewinder x4 
PowerCaseMouseMouse Pad
Corsair TX850v2 zalman z11 zalman m300 generic ebay mousepad 
Audio
logitech G930 
CPUMotherboardGraphicsRAM
Phenom 9750 ECS AM2 mobo gigabyte HD 5850 4x Hynix 2gb 800mhz 
Hard DriveOptical DriveOSMonitor
Seagate 750gb 7200rpm sony 16x dvd rw windows 7 22inch acer LCD 
KeyboardPowerCaseMouse
generic HP kb tuniq 650w psu M9400 generic hp mice 
  hide details  
Reply
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