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post #111 of 190
Thread Starter 
Quote:
Originally Posted by maikon View Post

Min-Liang Tan
We’ve heard concerns from the community that Synapse 2.0 requires an always-on internet connection to function. This is untrue. Synapse 2.0 works offline and does not need a persistent internet connection.
However, we hear you and to ensure that our users are absolutely clear about this, we will be updating Synapse 2.0 to allow users to go offline manually if they wish (see attached picture). Th
is will be rolled out soon with an upcoming update. And on top of that, we have also made available the Synapse 1.0 drivers for supported legacy products for those of you who prefer to continue using Synapse 1.0 instead of upgrading to Synapse 2.0.
On the flip side, we have also heard concerns that we may not continue upgrading our other legacy products to Synapse 2.0 as many of you have been waiting for the new features such as cloud saving or profile sharing for your legacy devices. We still plan to continue releasing the new Synapse 2.0 drivers for supported legacy products and the same options as above (i.e. to stay at Synapse 1.0 or upgrade to Synapse 2.0) will also be available.

Its like he's putting a band-aid on a bullet wound...

What everyones been asking for is the option to use the software without having to register or activate anything or be online.
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post #112 of 190
Quote:
Originally Posted by channelx99 View Post

Its like he's putting a band-aid on a bullet wound...
What everyones been asking for is the option to use the software without having to register or activate anything or be online.

I feel in response to being forced to having an ALWAYS on internet connection it was addressed because we no longer do not. That's the facts despite anyone's animosity. So this point has become moot now that the option does exist.

Now as for the data mining when online that is another thread topic being discussed HERE.
     
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post #113 of 190
Thread Starter 
Quote:
Originally Posted by Arizonian View Post

I feel in response to being forced to having an ALWAYS on internet connection it was addressed because we no longer do not. That's the facts despite anyone's animosity. So this point has become moot now that the option does exist.
Now as for the data mining when online that is another thread topic being discussed HERE.

I think you missed the point. We're still being forced to register an account and activate the mouse over the internet to get full use of what we paid for.
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post #114 of 190
Quote:
Originally Posted by channelx99 View Post

I think you missed the point. We're still being forced to register an account and activate the mouse over the internet to get full use of what we paid for.

Well then the issue wouldn't be solely with Razer and might be for another thread topic because aren't there many products that require a first time initial registration for usage? Am I mistaken? But doesn't other companies do this?

Now that Razer has agreed to allow for an offline option while allow functionality I don't feel they are no worse than anyone else who imposes first time registration for usage.

Edited to add: BTW channelx99 you should feel good that your thread did motivate Razer with a response. I personally feel Razer at the very least met consumers at the middle of the road on this issue.
     
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post #115 of 190
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post #116 of 190
Quote:
Originally Posted by Arizonian View Post

Well then the issue wouldn't be solely with Razer and might be for another thread topic because aren't there many products that require a first time initial registration for usage? Am I mistaken? But doesn't other companies do this?

I really can't think of a single piece of hardware (mouse, keyboard, motherboard, hard drive, cpu, video card, monitor, speakers, etc. etc.) that I own where I've had to do this. It is unique to Razer as far as I can see.

Some have the option to register your product when you install the drivers, but they are just links to their website and are completely optional (logitech for example). You can cancel out of it and go your merry way using your product and all of it's features, even if you never register it.
Edited by boogdud - 11/9/12 at 12:29pm
post #117 of 190
Quote:
Originally Posted by boogdud View Post

I really can't think of a single piece of hardware (mouse, keyboard, motherboard, hard drive, cpu, video card, monitor, speakers, etc. etc.) that I own where I've had to do this. It is unique to Razer as far as I can see.
Some have the option to register your product when you install the drivers, but they are just links to their website and are completely optional (logitech for example). You can cancel out of it and go your merry way using your product and all of it's features, even if you never register it.
Exactly. Most devices will function 90% or more with windows detected drivers, or at least have a disc packed in with some drivers. they most likely will be outdated and maybe wont have newer features that wouldnt have been on advertised on the box.
Like synapse does add interdevice functioning. I could make a macro on the keyboard the left click spam, etc.
Little things like sound interesting. That would be something to push as its synapse only.
Right now all they shove in our face is CLOUD CLOUD CLOUD. I could care less about clouds.
Clouds bring rain, rain breaks electronics. Razer is proving this point.
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post #118 of 190
Quote:
Originally Posted by Arizonian View Post

Well then the issue wouldn't be solely with Razer and might be for another thread topic because aren't there many products that require a first time initial registration for usage? Am I mistaken? But doesn't other companies do this?
Now that Razer has agreed to allow for an offline option while allow functionality I don't feel they are no worse than anyone else who imposes first time registration for usage.
Edited to add: BTW channelx99 you should feel good that your thread did motivate Razer with a response. I personally feel Razer at the very least met consumers at the middle of the road on this issue.
I was under the impression that Synapse already worked offline, once you had already created an account with them and registered your mouse etc.

It seems like all they did was add a toggle for it.

This doesn't fix the issue of having to register an account with them to use your mouse in the first place. I can't think of anything I've ever bought that requires me to register it before use.


I just don't understand the need for their cloud service at all. Your configuration used to be saved directly on the mouse.
It just seems like an excuse to bring in additional revenue from collecting user's data and selling it.
post #119 of 190
Thread Starter 
Quote:
Originally Posted by Arizonian View Post

Well then the issue wouldn't be solely with Razer and might be for another thread topic because aren't there many products that require a first time initial registration for usage? Am I mistaken? But doesn't other companies do this?
Now that Razer has agreed to allow for an offline option while allow functionality I don't feel they are no worse than anyone else who imposes first time registration for usage.
Edited to add: BTW channelx99 you should feel good that your thread did motivate Razer with a response. I personally feel Razer at the very least met consumers at the middle of the road on this issue.

I cant think of a single piece of computer hardware I own that required me to activate it before its fully usable. Going online to retrieve drivers because they arent in the box is one thing, but requiring activation and account creation for a piece of hardware that has no reason to be online is something entirely different.

As for my thread motivating Razer to do the right thing? I dont feel the original problem was ever acknowledged by Razer, and I dont exactly feel good about anything...

I made this thread out of frustration after being treated poorly by Razer after spending what was to me, a lot of money on a computer mouse. It didnt stop at them hanging up on me when I tried to get help over the phone. I tried emailing them several times about the issue and it took several days to get a reply from them finally. Yet when I wrote a poor review of the mouse online at Amazon, they literally had someone reply to that within 15 minutes to save face. When I finally did get an email response days later they sent me a prescripted email asking me to check if I spilled anything on the mouse to make the keys stick and other trouble shooting steps that had absolutely nothing to do with my problem whatsoever. They later refused to admit there was a problem with Synapse 2.0 and bluntly said if I didnt like it return the mouse, which I ended up doing. Its to the point where even if they did a 180 and finally came out and admitted they screwed up and release offline only drivers for their products it wouldnt matter. They lost me as a customer permanently.
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post #120 of 190
Quote:
Originally Posted by NotAgain View Post

I was under the impression that Synapse already worked offline, once you had already created an account with them and registered your mouse etc.
It seems like all they did was add a toggle for it.
This doesn't fix the issue of having to register an account with them to use your mouse in the first place. I can't think of anything I've ever bought that requires me to register it before use.
I just don't understand the need for their cloud service at all. Your configuration used to be saved directly on the mouse.
It just seems like an excuse to bring in additional revenue from collecting user's data and selling it.

See that's where this fine line between this discussion and the other thread regarding data mining IF your online in this POST. Don't want to derail either thread of it's subject.

The subject on this thread is directly regarding 'having to be online' in order to use it's functionality. So Razer receded their first stance and now met consumers half way where 'after' you register with Razer it's OK to go offline and use Synapse 2.0.

I guess I never think twice about registering any of my products. I'd agree it feels forced if the only way to use it offline is to register. That's what it's boiling down to as it stands currently. IF after initial registration I'm offline, including reboots and Synapse 2.0 macros are still functional then I'm feeling better about using it. Since most MMO players do have online access anyway, a one time registration is more of a nuisance than anything else.

Quote:
Originally Posted by channelx99 View Post

I cant think of a single piece of computer hardware I own that required me to activate it before its fully usable. Going online to retrieve drivers because they arent in the box is one thing, but requiring activation and account creation for a piece of hardware that has no reason to be online is something entirely different.
As for my thread motivating Razer to do the right thing? I dont feel the original problem was ever acknowledged by Razer, and I dont exactly feel good about anything...
I made this thread out of frustration after being treated poorly by Razer after spending what was to me, a lot of money on a computer mouse. It didnt stop at them hanging up on me when I tried to get help over the phone. I tried emailing them several times about the issue and it took several days to get a reply from them finally. Yet when I wrote a poor review of the mouse online at Amazon, they literally had someone reply to that within 15 minutes to save face. When I finally did get an email response days later they sent me a prescripted email asking me to check if I spilled anything on the mouse to make the keys stick and other trouble shooting steps that had absolutely nothing to do with my problem whatsoever. They later refused to admit there was a problem with Synapse 2.0 and bluntly said if I didnt like it return the mouse, which I ended up doing. Its to the point where even if they did a 180 and finally came out and admitted they screwed up and release offline only drivers for their products it wouldnt matter. They lost me as a customer permanently.

Well I can understand your frustration from your experience and as a consumer you can decide accordingly. Regardless of your choice, you did help those of us who do like and use Razer products if not but a small victory. Any company that recedes orignal stance on a heavily invested software has more than admitted it was a wrong choice from a business stand point of view without saying a word. tongue.gif
     
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