Originally Posted by boogdud
I really can't think of a single piece of hardware (mouse, keyboard, motherboard, hard drive, cpu, video card, monitor, speakers, etc. etc.) that I own where I've had to do this. It is unique to Razer as far as I can see.
Some have the option
to register your product when you install the drivers, but they are just links to their website and are completely optional (logitech for example). You can cancel out of it and go your merry way using your product and
all of it's features, even if you never register it.
Not entirely true. If you're playing in windows and mac worlds...Your motherboard out of the box has SLIC technology (unless you've hacked it somehow, or live in a country that doesn't allow it, etc.) in it that binds to your OS and locks you in a contract. Unless you're going out of your way to be stealthy, running only linux, bsd, or something along those lines with a commercial free installation...cracking stuff or using aliases to register it...AND running around using covert or public wi-fi networks exclusively...it's all tied to you anyway. Almost all of the hardware mentioned, the first thing 90% of the people out there do is log in to the homesite to plug in their warranty info and see if there are firmware and driver updates before they go to the trouble to try to use it. Windows itself, every version since XP grabs service packs and updates regularly in its default state...and you only get a limited time to register it before it locks you out and begs for a key of some sort. More and more devices don't even come with an install disk anymore...it's lets them chip a few cents off the price and avoid laying off another ten employees this month. Quite alot offer a choice between an OEM type version that comes with no disks or docs at all, or you can opt for the full retail that has all that with more lenient licensing at a higher price. I haven't had a printer in over 10 years that didn't install pretty in depth, all but mandatory proprietary drivers with online updater's and spoolers constantly running in the background if you you want to unlock the bulk of their features....2/3rds of them these days don't even try to print till they go grab a live network printer plugin of some sort with every job.
Why would you not immediately register any piece of tech from the get-go anyway? ESPECIALLY one so dependent on software. What can these companies do to harm you based on the minimal information it takes to register a product? Seriously...be far more afraid of your government and the mega corps that pipe water and electricity into your home each day. Now they can hurt you if they really feel like it. Those guys are even afforded the power to garnish your pay check before it's even printed! Go cry about them........
1. The drivers/firmware and disks that come with things have usually been updated/improved and you'll want to check all that anyway. Yes, the majority of places out there that sell things and provide drivers want in the least an email address before they let you download. I've not yet acquired a single piece of smart/configurable hardware (motherboards, dvd drives, smart mice/keyboards, printers, etc.) that did not have driver, firmware, or UI updates that fixed 'major' issues' from its out of the box state. Even my cheap brandless mp3 player got more value and features (ogg support and a few other pretty significant improvements) when it let it go online for 2 minutes!
2. It locks in your warranty information and speeds up any potential RMA issues that may unfold if you ever need to use it. It's pretty easy to misplace receipts and stuff...and registering properly often makes receipt loss a non-issue. ALWAYS register your stuff.
3. If there are any product recalls, class action suits, or any other notifications or entitlements on your behalf they can promptly notify you and you will not miss out. Over my lifetime I've gotten quite a few nifty new products in the mail because I bothered to register them (something was recalled or otherwise corrected by the company). Unless I were to spend hours a day browsing recall ledgers for all the stuff I buy, I'd probably have missed out on most of them.
4. Why is it that folks have no problems with a generic driver auto downloading from a Microsoft server? (and if you think it doesn't know who you are just because you don't 'log in' you are highly mistaken...Unless of course you are using pirated/cracked software or registered with fake information and are stealing bandwidth from a different wi-fi every 3 minutes), or in using the worlds worst 'snooping services' thousands of times a day (everything from google to facebook)
5. Many registration processes offer tons of 'optional' perks. News letters. Instructional courses. Invites to tech shows. Samples of products to evaluate. Discounts for future orders...etc.
It seems to be okay for mega corps that make 50,000 products, and also own utilties, control the airwaves, media centers, and push around entire populations do this stuff by the second...but if a tiny little gadget company that focuses on a very tiny super specialized market wants to get just enough info to have some impact on gaming markets...they're EVIL snoopers?
They also refuse to acknowledge that the 'other' mega companies that might not collect information from you for your mouse or keyboard don't need to, because they've already sold you a TV, a dish or cable network plan, broad band service with a dozen email accounts, a computer, a monitor, a cell phone, washer and dryer, half the bits and pieces installed in your car, and probably even your life insurance policy...and they already know more about you than you do! Here you have one small company that's only been around a short while that only wants you to set up a simple account on a tiny network that's only dealing with gaming profiles and keyboard layouts is supposed to be phishing for illegit data to 'sell'?
I bet some of the people complaining the loudest about 'Razer snooping' play MMORPGs that put about 50 torrets swapping out info (you're paying them $40 a month to distribute software and stuff for them) that has nothing to do with 'your game' on your system, and snoop everything you do, PLUS they'll install something like a free version of Curse that spams ads and records everything you do, while they hit 30 game cheat sites in a day that are infamous for spreading key loggers so they can hack your toons and sell off your little characters loot. Then when it all crashes....who will they blame? The smallest, most specialized, and least equipped/poised to 'cheat/steal' company in the field. Giving Razer, logitech, or anyone else your email address is nothing compared to the truly intimate personal data and interactions these games are often mining about you, your attitudes, character, personality, etc.
If you really are using all pirated stuff...or otherwise have a need for being stealthy on the net (if you need a 'secure' pc...don't install ANYTHING non enterprise and not designed for high security on the system...especially a 'game')...if you wanted, you could do the same cheat with your mouse as with Windows, and register it to an alias or something, but like with Windows, you'd possibly be forgoing a bunch of rights and privileges on parts of the contract that are actually in YOUR favor by using false information to register. Contracts do work two ways....there are benefits there for YOU as well as for them.
I do not understand the major issue with a one time login to start using all the advanced features of the mouse. I really don't see this company as being poised or equipped to be major data miners/sellers, so a few in this thread have really gone off the charts with baseless accusations about Razer wanting to 'snoop' people for purposes beyond enhancing their gaming experience, and of course appeal to your forking over a bit from your wallet for their goods and services. As for sharing gaming info and experiences...it's what they do for a living! Of course they're going to learn from it all, but more importantly, their users get to learn and share form each other...and from the company as well. It's not a 'one way deal' that only benefits Razer. Of course they want to know, and I'm sure you can opt out of 'sharing' any of 'your knowledge/secrets' about how you use and set up your mouse.
I agree that there should be controls to block it from going online and storing stuff on the cloud if you wish (good PR move), and that it definitely needs to be able to work easily and efficiently when folks aren't connected. I agree that it's nice to be able to flag things not to run at boot unless you really need them...and those options will indeed come in more obvious forms if they aren't already there (Open your services manager and disable the stuff you're not using if it's really that much in the way). At the same time you have to realize that the gaming desktop may not be an eternal standard out there...people are moving to smaller cloud based technologies and Razer has to have some long range ideas/plans, and try to get a foot and keep it in those emerging technologies (which will also impact how games are designed, sold, shared, etc.). Remember...this is a small company that makes a hand full of products, as compared to the others that do hundreds, or even thousands of them! They can't stay afloat forever just making hardware in an ever shrinking yet growingly increasingly competitive desktop gaming market.
The company has bent over backwards to correct some pretty obvious mistakes on their part, yet folks keep ignoring everything they say and keep posting this same stuff over and over simply to slander one of the most reputable names in the entire gaming industry...with by far one of the cleanest international records in existence when it comes to being sued or otherwise accused of intent to harm or take advantage it's consumer base.
1. They explained the goals and benefits of the new software architecture. I saw FAR more planned for the consumer in this than being 'snooped'. From what I read earlier in this post, it is a pretty significant LEAP that will certainly be of value to many consumers (kinda like going from a 32 bit OS to a 64bit one in that you can see and use more memory at a time and do more with it...that it allows more easily porting various things from device to device and place to place) 1. unlimited profile memory. 2. portable profiles across multiple devices. 3. A FAR more flexible development platform that will let them roll out more powerful and flexible features to their ENTIRE range of products more quickly, and cost effectively. 4. Ability to share profiles with friends (for a GM that's a BIG help literally worth hours of time a day!). 2.0 really does seem to offer alot of amazing possibilities that nothing else on the market offers just yet.
2. Legacy drivers ARE available where possible. As for them trying to strap an anchor on future product lines to make them all 1.0 backwards compatible...it just doesn't make sense for mice and keyboards....while these things aren't 'cheap' from a consumer perspective, they're not exactly pricey super computers being implemented in massive enterprise situations that need long term support/service either. None they less, they have promised to try to keep older products up to date and make 2.0 run on them as an option.
3. They admitted to a mistake in their software agreement contracts and promptly changed that at the request of their user base while pretty much apologizing on bended knee to anyone that cared for the blunder. The wording was pretty bad in that contract, but now it's fixed.
4. They immediately began tweaking 2.0 even more to suit the needs, tastes, and demands of their users.
Razer does take some pretty big risks with products and ideas at times, but in today's markets with dozens of great options out there getting ever cheaper and cheaper...competition is fierce and that's what it takes to try to stay in the game. They win some, they loose some...but if they don't try these ideas and put stuff on store shelves for people to try out in the wild...the competition sure as heck will chip away at what small profit margins there are in the markets to be had in those 'status quo' product lines that play it safe and don't try new ideas. After all, Razer did ask gamers of all sorts out there what they wanted or thought would be cool, and are trying to provide it at a reasonable price point. It's pretty obvious that they've tried to find things gamers ask for that you can't already find in a dozen other products out there and see if they can successfully make it and sell it.
It doesn't always work so well early on...but you can bet your bottom dollar that all the competition is sitting back waiting to copy the stuff Razer takes risks and flack for researching and trying in the marketplace (while they continue to remind people and compare their brand new 'copied' stuff with the issues Razer had and fixed 5 product generations ago).
Now I do understand that a part that doesn't work for you or do what you need is simply not acceptable.
I do believe (if I read correctly) that they offered to refund your money. If you're not happy with the device and don't like they way they currently have to support it, there's not much else they can do for you at that moment. It's obvious to me that this company does listen to people, and tries to give them what they want as soon as possible.
I've seen them try to explain that here in this post at least twice, and more in other places concerning the 2.0 software. Bad reviews are fine as well, but simply ranting a bunch of nonsense over and over about company ethics...that no other company in the world has servers that you need to log into to get maximum functionality out of their product(s) is pretty close to asinine.
The razer way of doing software isn't going to be for everyone, but it is unique, and if it works as they're planning for it to work...it's going to have a BIG impact on gaming interfaces, and it will indeed be for the better.
I've owned 3 Razer products and used the hell out of them since 2009. They haven't been 'perfect' as there were some issues with my very first Naga (motherboard firmware...so not totally Razer's fault...the thing worked in fine in 4 out of 5 computers here that I plugged it into). Otherwise the Naga has been amazingly responsive, tough, and with a wipe and cleaning it still looks like new. Parts do eventually wear out, my 3 year old Lycosa keytops (possibly the worst product Razer has ever made...and it's been a fine performing keyboard for my uses, and has held up as well as anything else 'backlit' that I've ever had from that price-range) looks like hell (the sweat in my hands eats up everything it touches, not just Razer keyboards) and I've replaced a few keytops before, but every one still works as good as new...so I have darn well gotten more than my money's worth out of them.
I keep looking at new keyboards....but this one just won't die! Maybe I'll grab something with Cherries in it here pretty soon.....maybe a Blackwidow stealth, or maybe something else. For me, the cloud will be an advantage even tho' there are better raw cherry keyboards out there for less cash. Why a Razer among all those mech choices, some with superior NKRO and aesthetics/looks? If you're into more social games with lots of people, and you need to gear up an entire guild or just enjoy playing with 'the newbies' and helping them get going....well....using the 'cloud' stuff to communicate about or exchange profiles and data sets is a really nice 'feature' and right now, no one else has it yet!Edited by Credo1970 - 2/25/13 at 7:08am