Overclock.net › Forums › Components › Mice › Razer Synapse 2.0 software/mouse unusable if you dont have an internet connection or their servers are down...
New Posts  All Forums:Forum Nav:

Razer Synapse 2.0 software/mouse unusable if you dont have an internet connection or their servers are down... - Page 10  

post #91 of 190
So far I've liked the Naga my friend gave me used. He had it for months and me a year now.
So much so I went and got a Black Widow ultimate. Still good.
Bought Naga 2012 on sale, and now Synapse time.
Besides all those issues, its the performance still. I compared, the naga and widow configurator apps running would utilize 15mb. Synapse sits at 60-75mb usually.
Also since I have a pending Widow firmware update, none of my macros and keybinds will work on the Widow. It's all disabled until I upgrade. I have read this on my forum/net browsing.
I'm now on day 11 of back and forth with tech support. I haven't mentioned a pending firmware update, nor have they yet.
I work in Tech support so I even replied with fixing some of their broken instructions, C:\Program Data\ doesn't exist in win7, theres no space. etc.
now I'm told it's been escalated on Tuesday, still no word.
Another thing I've noticed is since I can't bind to keyboard, let me utilize profile switching on the naga then to make up for lost buttons.
Auto profile switching on app launch now forces the game to minimize at launch.
I don't recall the default legacy naga configurator doing this.
So launch game, goes full screen for 5 secs, minimizes, then I have to back to task bar and click it up.
I can't count how many games I've played in the past that break when you alt-tab/windows key out. Trying to bring back up causing pauses, crashes, screen locks, etc.
I have to hit ctrl-shift-esc, wait a sec and hope task manager opened in the background since I cant see anything. type explo, to highlight explorer and then hit alt-e.
The average user isn't going to know how to perform all this. It's a challenge for me and I know what I'm doing.
Nothing fancy
(17 items)
 
  
CPUMotherboardGraphicsGraphics
Intel Core i5 6600K Z170 PRO GAMING NVIDIA GeForce GTX 1070 Intel(R) HD Graphics 530 
RAMRAMHard DriveHard Drive
G.Skill DDR4-2133 8GB G.Skill DDR4-2133 8GB Samsung 840 250GB Seagate 2TB 7200RPM 
Optical DriveCoolingOSMonitor
Lite-On iHAS124 DVD Cooler Master Hyper 212 Evo Windows 10 Pro x64 Dell S2716DG 
KeyboardPowerCaseMouse
Razer BlackWidow Ultimate - 2013 Cherry MX Blue Antec 700w CM HAF 912 Razer Naga 2014 
Mouse Pad
Corsair MM300 Extended 
  hide details  
Nothing fancy
(17 items)
 
  
CPUMotherboardGraphicsGraphics
Intel Core i5 6600K Z170 PRO GAMING NVIDIA GeForce GTX 1070 Intel(R) HD Graphics 530 
RAMRAMHard DriveHard Drive
G.Skill DDR4-2133 8GB G.Skill DDR4-2133 8GB Samsung 840 250GB Seagate 2TB 7200RPM 
Optical DriveCoolingOSMonitor
Lite-On iHAS124 DVD Cooler Master Hyper 212 Evo Windows 10 Pro x64 Dell S2716DG 
KeyboardPowerCaseMouse
Razer BlackWidow Ultimate - 2013 Cherry MX Blue Antec 700w CM HAF 912 Razer Naga 2014 
Mouse Pad
Corsair MM300 Extended 
  hide details  
post #92 of 190
i was considering getting this mouse but i am troubled by what op mentioned. i need to register to use the features of my expensive mouse? did razer mention this at the naga's box? of course razer can certainly do this since it is their product but they probably need to inform buyers about this tiny requirement.
Quote:
Yes, you can use the mouse as plug and play with basic functionality if you choose not to make an account and activate your computer, but who pays $80 for a basic plug and play mouse? The reason people buy the Naga 2012 is the configurable buttons and to change the DPI, polling rate, set up macros and profiles along with everything else. Razer has no right to lock this away from customers who paid for these features. For the Naga 2012 mouse, there is no other offline drivers to revert to. Synapse 2.0 is your only option.
Yep, Aeris died
(13 items)
 
  
CPUMotherboardGraphicsRAM
Intel i5-2500K @4.8 Ghz ASUS Maximus IV Extreme EVGA GTX 580 SC Corsair Vengeance LP 4 x 4 GB 
Hard DriveHard DriveCoolingOS
Crucial RealSSD C300 WD Caviar Black Asetek 760GC Windows 7 
OSPowerCaseMouse
FreeBSD Corsair Professional Series HX650 Corsair Obsidian 650D Logitech G700 
  hide details  
Yep, Aeris died
(13 items)
 
  
CPUMotherboardGraphicsRAM
Intel i5-2500K @4.8 Ghz ASUS Maximus IV Extreme EVGA GTX 580 SC Corsair Vengeance LP 4 x 4 GB 
Hard DriveHard DriveCoolingOS
Crucial RealSSD C300 WD Caviar Black Asetek 760GC Windows 7 
OSPowerCaseMouse
FreeBSD Corsair Professional Series HX650 Corsair Obsidian 650D Logitech G700 
  hide details  
post #93 of 190
You sparked an article on Ars!

http://arstechnica.com/gadgets/2012/11/why-the-hell-does-this-mouse-need-to-connect-to-the-internet/
Quote:
That's relevant because an uproar against this service building this week seems to have originated from a forum post by a customer who purchased a Razer Naga gaming mouse, and apparently tried to set it up during one of the outages. The user writes:
Desktop
(22 items)
 
Zen
(7 items)
 
 
CPUMotherboardGraphicsRAM
Intel i5 3570K w/ XSPC Raystorm ASRock z77 Extreme4 EVGA GEFORCE GTX 670 FTW Corsair Vengeance (4GB x 2) 
Hard DriveHard DriveHard DriveCooling
Samsung 830-Series 128 GB Seagate 7200 RPM - 1 TB Seagate 7200 RPM - 500 GB XSPC RX360 
CoolingCoolingOSMonitor
3x GT AP-15's on Rad NZXT Fan Controller ArchLinux -- Gnome DE+ Awesome WM Overlord Tempest X270SE 
MonitorKeyboardPowerCase
Acer G235H 23" Das Keyboard Professional Silent (Browns) Raidmax RX-850AE Cooler Master HAF 932 Full Tower 
MouseMouse PadAudioAudio
Razer DeathAdder Black Edition Xtrac Ripper XXL Klipsch Promedia 2.1 Audio-Technica ATH-M50s  
AudioAudio
Asus Xonar DX Sound Card Mod Mic 2.0 
CPUMotherboardGraphicsHard Drive
Intel Core i5 UX31A Intel(R) HD Graphics 4000 ADATA - 128GB 
OSOSMonitor
ArchLinux Windows 8 RP 13.3" 1080p IPS 
  hide details  
Desktop
(22 items)
 
Zen
(7 items)
 
 
CPUMotherboardGraphicsRAM
Intel i5 3570K w/ XSPC Raystorm ASRock z77 Extreme4 EVGA GEFORCE GTX 670 FTW Corsair Vengeance (4GB x 2) 
Hard DriveHard DriveHard DriveCooling
Samsung 830-Series 128 GB Seagate 7200 RPM - 1 TB Seagate 7200 RPM - 500 GB XSPC RX360 
CoolingCoolingOSMonitor
3x GT AP-15's on Rad NZXT Fan Controller ArchLinux -- Gnome DE+ Awesome WM Overlord Tempest X270SE 
MonitorKeyboardPowerCase
Acer G235H 23" Das Keyboard Professional Silent (Browns) Raidmax RX-850AE Cooler Master HAF 932 Full Tower 
MouseMouse PadAudioAudio
Razer DeathAdder Black Edition Xtrac Ripper XXL Klipsch Promedia 2.1 Audio-Technica ATH-M50s  
AudioAudio
Asus Xonar DX Sound Card Mod Mic 2.0 
CPUMotherboardGraphicsHard Drive
Intel Core i5 UX31A Intel(R) HD Graphics 4000 ADATA - 128GB 
OSOSMonitor
ArchLinux Windows 8 RP 13.3" 1080p IPS 
  hide details  
post #94 of 190
This whole debate makes me think that this may, just may be preliminary stages to re-enabling onboard memory saving in conjunction with the cloud based service (for more complex profiles or something *derp*). At least, I hope so..
I mean, Razer drivers have been really lackluster before becoming usable. And the mice still contain onboard memory..
post #95 of 190
Quote:
Originally Posted by end0rphine View Post

This whole debate makes me think that this may, just may be preliminary stages to re-enabling onboard memory saving in conjunction with the cloud based service (for more complex profiles or something *derp*). At least, I hope so..
I mean, Razer drivers have been really lackluster before becoming usable. And the mice still contain onboard memory..
Remember, it works fine offline once you've set it up once. So either the mouse still has enough onboard or it's using the pc. Either way, the cloud is not necessary at all.
I loved my regular naga and blackwidow, but now Synapse is just taking a dump all over the place.
Right now it's using up 51mb in task manager. Compared to old about 8 from naga config and 7 from widow config.
Nothing fancy
(17 items)
 
  
CPUMotherboardGraphicsGraphics
Intel Core i5 6600K Z170 PRO GAMING NVIDIA GeForce GTX 1070 Intel(R) HD Graphics 530 
RAMRAMHard DriveHard Drive
G.Skill DDR4-2133 8GB G.Skill DDR4-2133 8GB Samsung 840 250GB Seagate 2TB 7200RPM 
Optical DriveCoolingOSMonitor
Lite-On iHAS124 DVD Cooler Master Hyper 212 Evo Windows 10 Pro x64 Dell S2716DG 
KeyboardPowerCaseMouse
Razer BlackWidow Ultimate - 2013 Cherry MX Blue Antec 700w CM HAF 912 Razer Naga 2014 
Mouse Pad
Corsair MM300 Extended 
  hide details  
Nothing fancy
(17 items)
 
  
CPUMotherboardGraphicsGraphics
Intel Core i5 6600K Z170 PRO GAMING NVIDIA GeForce GTX 1070 Intel(R) HD Graphics 530 
RAMRAMHard DriveHard Drive
G.Skill DDR4-2133 8GB G.Skill DDR4-2133 8GB Samsung 840 250GB Seagate 2TB 7200RPM 
Optical DriveCoolingOSMonitor
Lite-On iHAS124 DVD Cooler Master Hyper 212 Evo Windows 10 Pro x64 Dell S2716DG 
KeyboardPowerCaseMouse
Razer BlackWidow Ultimate - 2013 Cherry MX Blue Antec 700w CM HAF 912 Razer Naga 2014 
Mouse Pad
Corsair MM300 Extended 
  hide details  
post #96 of 190
Quote:
Originally Posted by TheGlow View Post

Remember, it works fine offline once you've set it up once. So either the mouse still has enough onboard or it's using the pc. Either way, the cloud is not necessary at all.

*as long as you don't reboot after setting it up. Because once you reboot you have to log back into synapse to get your profiles all over again.


I'm going to test this again because they gave me the whole "it works if you just log in once" when I sent them an email about Synapse back in July, after complaining about synapse here and here, and found that it would work in "offline" mode, but only if you never restarted your computer, because once you did, you lost all your setting and had to connect back to the "razer cloud services" to get your profiles back. It seems they aren't stored on your computer at all (or weren't then).
post #97 of 190
im just praying they keep legacy drivers for the DA and some of there keyboards . I have a feeling the drivers are going to lower the potential of the 4g
Buypower PC
(7 items)
 
  
CPUMotherboardGraphicsRAM
Intel 2600k P8z68 pRO GEN 3 Asus 7970 Corssair Vengance 1600 Mhz 4 stick of ram 
CoolingCoolingPower
12 VDC COOLING FAN Radio Shack Coolmaster 212 Hyper EVO cpu Fan 700 watt battery 
  hide details  
Buypower PC
(7 items)
 
  
CPUMotherboardGraphicsRAM
Intel 2600k P8z68 pRO GEN 3 Asus 7970 Corssair Vengance 1600 Mhz 4 stick of ram 
CoolingCoolingPower
12 VDC COOLING FAN Radio Shack Coolmaster 212 Hyper EVO cpu Fan 700 watt battery 
  hide details  
post #98 of 190
Quote:
Originally Posted by channelx99 View Post

Gets even better. They finally replied to my support request through email about not being able to log in to their terrible software. I get an obviously prescripted response asking me if the keys on the mouse stick (like I spilled soda or something on it ), telling me to try a different usb port, and asking if I use a desktop or a pc. Nowhere did they acknowledge my issue about their server being down, why they require a log in and why I cant use their software offline.
Well I've had it a couple weeks and no reboots had me login.
Even uninstalled/reinstalled a couple times to test that offline install method. Anytime it said reboot I hit no and manually open RzSynapse.exe myself.
Only real issue I have no is Synapse wont let me assign/rebind keys on widow since a pending Firmware update is there.
I refused to update incase I wanted to roll back to the stand alone drivers with my original naga. Since they posted legacy drivers and the Widow is 1.05, the ones I had on hand were 1.04, so hoping these will be compatible after this firmware update.
I also dislike the lack of information about what firmware version is pending and a change log.
Nothing fancy
(17 items)
 
  
CPUMotherboardGraphicsGraphics
Intel Core i5 6600K Z170 PRO GAMING NVIDIA GeForce GTX 1070 Intel(R) HD Graphics 530 
RAMRAMHard DriveHard Drive
G.Skill DDR4-2133 8GB G.Skill DDR4-2133 8GB Samsung 840 250GB Seagate 2TB 7200RPM 
Optical DriveCoolingOSMonitor
Lite-On iHAS124 DVD Cooler Master Hyper 212 Evo Windows 10 Pro x64 Dell S2716DG 
KeyboardPowerCaseMouse
Razer BlackWidow Ultimate - 2013 Cherry MX Blue Antec 700w CM HAF 912 Razer Naga 2014 
Mouse Pad
Corsair MM300 Extended 
  hide details  
Nothing fancy
(17 items)
 
  
CPUMotherboardGraphicsGraphics
Intel Core i5 6600K Z170 PRO GAMING NVIDIA GeForce GTX 1070 Intel(R) HD Graphics 530 
RAMRAMHard DriveHard Drive
G.Skill DDR4-2133 8GB G.Skill DDR4-2133 8GB Samsung 840 250GB Seagate 2TB 7200RPM 
Optical DriveCoolingOSMonitor
Lite-On iHAS124 DVD Cooler Master Hyper 212 Evo Windows 10 Pro x64 Dell S2716DG 
KeyboardPowerCaseMouse
Razer BlackWidow Ultimate - 2013 Cherry MX Blue Antec 700w CM HAF 912 Razer Naga 2014 
Mouse Pad
Corsair MM300 Extended 
  hide details  
post #99 of 190
Quote:
Originally Posted by boogdud View Post

*as long as you don't reboot after setting it up. Because once you reboot you have to log back into synapse to get your profiles all over again.
I'm going to test this again because they gave me the whole "it works if you just log in once" when I sent them an email about Synapse back in July, after complaining about synapse here and here, and found that it would work in "offline" mode, but only if you never restarted your computer, because once you did, you lost all your setting and had to connect back to the "razer cloud services" to get your profiles back. It seems they aren't stored on your computer at all (or weren't then).

Post back and let us know if it stores even after reboot please. Much appreciated.
     
  hide details  
     
  hide details  
post #100 of 190
Quote:
Originally Posted by Arizonian View Post

Post back and let us know if it stores even after reboot please. Much appreciated.

Well some good news it seems! It does appear to keep your profiles after restarting. As long as you:

1. Have a connection to razer and set up a profile at least one time
2. Make sure you uncheck the box "Stay Logged In".
3. Once you set up this profile when you restart it will keep the profile you set up, however you will get a big annoying 'Razer Synapse 2.0' login screen when you reboot and it will ask for your credentials all over again.

I unplugged my machine between step 2 and 3, so when it asked me to log in I wasn't really connecting to their servers (since I didn't have an internet connection) and it took my credentials as if I had logged in to their servers and my profile remained on the mouse.

So it's obviously caching the profiles somewhere on the machine.

It does have the side effect of making the cursor lag a bit when you first start up, and have a big login screen but technically it stores them somewhere. It's pretty obtrusive looking and cumbersome but it is possible. Thing is, if you have a connection to the internet it's always going to log into their servers every time you log in, whether you want it to or not, I'm not a big fan of that.

I also really don't like that damage control facebook post that Min-Liang made, at best it's confusing and vague and at worst it's straight up dishonest. "Our products work perfectly out of the box. Unlike DRM games or other media that require an always-on connection, you can use any of our peripherals right out of the box, even if someone doesn’t install Synapse 2.0, and whether a user is offline or online", that's pure bull right there. Oh yeah, it works fine, with no ability to change the buttons, store profiles, change the dpi, etc (which he cleverly dodges in his response). Which is the entire reason you buy a $100 mouse in the first place.


They really just need to give new products the ability to use old drivers. Nobody wants to log in to a dialogue box to use their mouse, nor do they want to be pestered with a pop up every time they boot up their computer.
Edited by boogdud - 11/8/12 at 5:32pm
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Mice
  • Razer Synapse 2.0 software/mouse unusable if you dont have an internet connection or their servers are down...
This thread is locked  
Overclock.net › Forums › Components › Mice › Razer Synapse 2.0 software/mouse unusable if you dont have an internet connection or their servers are down...