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ASUS HD7850 2GB - "Power saving mode" and then "Bios Beeping" - issue..

post #1 of 11
Thread Starter 
Hello mates, I've been trying to figure out what my problem is for more than 3 weeks now and I'm kinda desperate..
At 28th of September 2012, I purchased this vga : ASUS HD7850 2GB (model: HD7850-DC2-2GD5).

I will try to explain the problem as thorough as I can because it's one hell of an issue..

I removed old drivers and plugged it on my pc running windows 7 x64. Windows set the "Standard VGA Graphics Adapter" driver to make it work. Then I downloaded the latest drivers from ATi website.. latest back then was the 10.8 driver. It installed correctly and I restarted. I got into windows and then tried to open the AMD Vision Control Center to check the temps and clocks. When I got there I saw that everything was normal and decided to check the fan sound in order to find if it will face no problems working at 90-100%. So I set it to 100% momentarily (it became pretty loud - though I loved it - but with no problems) and then set it to 90%, 80%, 70% etc just to check the optimum loudness level that I could afford. Ended up I was fine with 60-70%. So I clicked apply-OK.

Then I opened my Chrome browser to download gpu-z but then all of a sudden the monitor switched off entering power save mode.
I realized it was not just the monitor though.. The whole pc hanged.. caps locks didn't work etc. I had to reset the pc.
Then after clicking reset the bios beeped... 1 long 3 short times.. According to the Award bios codes (just like my BIOS) this translates to :
"Bad video RAM or video card not present".


I thought it would be the card had not been placed properly.. So I unplugged power, let the capacitors go empty.. got it out and in again..
I made sure it is fully plugged in the PCI-E port. The cable was ok too. After plugging power again I turned the pc on.

It entered windows, I downloaded GPUz and checked the cards specs. It all showed correctly. Then I decided to do some testing on it,
entered Crysis 2 set Hardcore Graphics details and it played perfectly (Average 50+FPS @ 1920x1080p). It never dropped below 45 FPS
so I was rather excited about it. So I decided to run some benchmarking.. I exited Crysis 2 to windows and voila.. :

Power save mode...... -> Reset -> Same Bios Beeps -> Power Off -> Same Process to turn on...

Only after this time it would try to enter windows but as soon as it tried to load the vga driver loaded the screen would enter power save mode.
It was really frustrating. I decided to upgrade my PSU to a Corsair TX650 just to make sure.. ordered it but there was a problem with the order
so it took 1,5 weeks for it to arrive.. In the mean time I got to a local store and purchased another PSU just to try it.. LC6600 2.2 600W Active-PFC.
I know it's bad quality but at least I hoped it would handle my ~450W requirement for the pc. But the problem persisted. I tried to use 2 PSUs on
one PC.. still the same issue.. I was rather frustrated.. decided to test the vga on another pc.. Actually I checked it on 3 more PCs with the following specs.

1) ASUS M3N78-VM, 2 x 2GB DDR2 800MHz, AMD Phenom II 965 BE.
2) MSI K8N SLI Platinum, 3 x 1GB DDR1 400MHz, AMD Athlon 3800+
3) ASRock G41M-VS3 R2.0, 1 x 4GB DDR3 800MHz, Intel Pentium D 935

I tested all of these setups with and without overclock with no change. I even underclocked just to reduce the wattage required. Still no change! Same issue.

Then I decided to get the vga back to the dealer in order for them to check it out. Explained all of this trouble above.
After a couple of days they gave me the vga back saying that there was no issue to it. They said it worked perfectly ran a lot of benchmarks
for hours and it was completely successful. They told me they also used windows 7 x64 and the latest ATI driver and a low but branded PSU. I think they said Corsair CX430..

Anyways I put it back on my main pc and still the issue was there.. I got it out and started researching through forums..
Found some people talking about the "Low Idle Clocks" problem that the card utilizes as "Ultra Power Save" mode and they even suggested a workaround on how to fix these.
They suggested that the driver could be tweaked to have higher idle clocks but in order to do that I had to be in windows with my card plugged in. Which was not possible because as soon as the driver loaded the screen would enter "Power Save Mode".. I could not do it through safe mode because it needed AMD Vision Control Center to be on and also I couldn't do it without the card either.. So it's not possible for me to fix this... Now my Corsair TX650 arrived and is working fine.. I tried everything again but with no luck on all of the above systems.

So, I'm about to accept this vga as my worst purchase ever... I've been a loyal ATi fan like forever plus I trusted ASUS, and now I'm about to lose my faith in both... but ok, no more drama.. frown.gif Well, first of all I'd like to hear any suggestions you might have, any people facing the same issue, any possible causes.. anything that might help.

About my dealer, I'm thinking of returning the card to them and try to explain my issue to them again.. if I see that they don't figure it out, I'm thinking about mailing it directly to ASUS.. That would be somewhat expensive though as I'm in Greece and there's no ASUS here so I'd have to ship it to their offices in Italy.. or elsewhere.. That would also be risky but I believe I have no choice.. frown.gif..

So, what should I do? I'm completely lost.... I've paid €215 but still after a month I have no working vga... Any help would be much appreciated..!
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post #2 of 11
It's really simple actually

Go back to the store, demand a replacement, if they refuse check their refund policy. What shop did you get it from, if they still don't want to replace it you can tell them to test it whilst you're there. Watch them do it and stay until it fails.

IF they are still not being very helpful, tell them you'll go to trading standards (or your equiv) about the situation.

Comps

EDIT - incidentally, you need to get this done within the next 2 days. the 28th is close
post #3 of 11
Thread Starter 
Oh, that kinda sucks.. the dealer is in another city about 80 Km far from me..
Tell me something.. is there any possibility that the card is not defective?
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LG-2452V + LG-E2260 Logitech Classic Keyboard 200 Corsair TX650 V2 — 80 PLUS® Bronze Certified 65... Thermaltake Soprano Black 
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post #4 of 11
None whatsoever considering you've done the right thing by trying it in 4 other machines with the same results. You need to put your foot down with these guys, they are playing you.

Comps
post #5 of 11
What was the store's computer specs? Why not have them hook the card up and show you while youre there instead of taking their word for it?

First thought was the psu.

I'd contact Asus while at the dealer so everyone can talk. thumb.gif
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post #6 of 11
Did you clean install your os then install this new gpu,I LL go on a bunch,you had a 5xxx era gpu before,it doesn't use .net 4 !download and update to .net 4 (my advice still stand,on any new .net needing gpu ?clean install os ,at w update?don't click let ms chose (yes it Mather the order stuff gets in)restart ,do this till you don't get any auto selected by ms.at sp1 let ms auto select then restart ,after your uptodate install gpu ,the idea ?get a full install fully updated without you ,then add the gpu and its driver.ms or any other software maker aren't very good at detecting past bad setting,but they re pretty good at properly detecting added stuff when no other thing are detected(install anti virus (yes just now)
Edited by drbaltazar - 10/25/12 at 8:04am
post #7 of 11
Quote:
Originally Posted by drbaltazar View Post

Did you clean install your os then install this new gpu,I LL go on a bunch,you had a 5xxx era gpu before,it doesn't use .net 4 !download and update to .net 4 (my advice still stand,on any new .net needing gpu ?clean install os ,at w update?don't click let ms chose (yes it Mather the order stuff gets in)restart ,do this till you don't get any auto selected by ms.at sp1 let ms auto select then restart ,after your uptodate install gpu ,the idea ?get a full install fully updated without you ,then add the gpu and its driver.ms or any other software maker aren't very good at detecting past bad setting,but they re pretty good at properly detecting added stuff when no other thing are detected(install anti virus (yes just now)

Sorry but i'm going to be honest here, I find that I can understand most posts that get put up on this forum, including ones in different languages which I throw through a translator and then reply in their native language.

I have no idea what that post means... Sorry :-(

Comps
post #8 of 11
Afraid I'm only able to deal with the North America region, but if you have tried it in 4 separate computers with identical results, I would have to agree it sounds like a defective card.

Anyway, the Asus Greece number is: 00800-44142044 and their hours are 09:00-13:00 ; 14:00-18:00 Mon-Fri

http://www.service.asus.com/infopage.aspx?rid=7#!international/c1j73

Give them a call and see what options are open to you.
post #9 of 11
Thread Starter 
Well, first of all thanks everyone for replying. I actually decided to return it and in case they find no problem again I told them that I'd like to change it to a more expensive one.. maybe 7870 or 7950 by paying the difference.. We'll see how it goes this time..

As for the rest of the suggestions :

@tlxxxsracer -> PSU is new I've just purchased it and it's a Corsair TX650 which definitely handles a simple 7850.. also tried on that LC-6660 which should also be able to at least work fine when idle.

@drbaltazar -> I did try it on both old and fresh install of windows with no luck. I made sure I had all the updates installed. Also .net was updated to the latest cause I work on Visual C# so it's required and it always informs me when new updates are available.. Also I haven't faced such anti-virus problems before but I did disable it just to check and it didn't change anything.. It always notifies me if it takes any action to block something.. And also I've tried the driver suggested by windows update with no luck too..

@cl-scott -> Thanks for the research, I had that number too.. it's from the ASUS office in Italy but ok, it's greek support so I intend to do it if the thing doesn't go well with my dealer....

My main concern is that if it was simply driver related it should not block the post during the boot.. Bios is independent of windows drivers so it should always pass that point if it's not defective.
The problem is that when it crashes through windows it doesn't come back when I reset the PC.. and it causes these bios beep failure sounds.. (Award Bios) 1 long 3 short.. => vga problem.. frown.gif

Anywyay, I wonder if anyone else has faced such problems or it's just me..
Edited by David83 - 10/26/12 at 4:32am
My Ride
(15 items)
 
  
CPUMotherboardGraphicsRAM
965 @ 4.5GHz , 4.363GHz Benchmark Stable ASUS M5A97 R2.0 HD7850-DC2-2GD5 G.SKILL F3-12800CL9D-8GBXL 8GB (2X4GB) DDR3 PC3... 
Hard DriveHard DriveCoolingOS
Seagate+WD Disks KINGSTON SSD Now 120GB V300 Xigmatek HDT-S963 Windows 7 x64 Ultimate 
MonitorKeyboardPowerCase
LG-2452V + LG-E2260 Logitech Classic Keyboard 200 Corsair TX650 V2 — 80 PLUS® Bronze Certified 65... Thermaltake Soprano Black 
MouseMouse PadAudio
Wireless Optical COM20(B168) Black Gel.. Creative X-Fi Xtreme Gamer Fata1ity Pro 
  hide details  
Reply
My Ride
(15 items)
 
  
CPUMotherboardGraphicsRAM
965 @ 4.5GHz , 4.363GHz Benchmark Stable ASUS M5A97 R2.0 HD7850-DC2-2GD5 G.SKILL F3-12800CL9D-8GBXL 8GB (2X4GB) DDR3 PC3... 
Hard DriveHard DriveCoolingOS
Seagate+WD Disks KINGSTON SSD Now 120GB V300 Xigmatek HDT-S963 Windows 7 x64 Ultimate 
MonitorKeyboardPowerCase
LG-2452V + LG-E2260 Logitech Classic Keyboard 200 Corsair TX650 V2 — 80 PLUS® Bronze Certified 65... Thermaltake Soprano Black 
MouseMouse PadAudio
Wireless Optical COM20(B168) Black Gel.. Creative X-Fi Xtreme Gamer Fata1ity Pro 
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post #10 of 11
It's 100% the card, there is no doubt about that in my mind.

C
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