Overclock.net › Forums › Graphics Cards › NVIDIA › Need help! Should I send back my Open Box Asus DCII GTX670, Picture of problem within
New Posts  All Forums:Forum Nav:

Need help! Should I send back my Open Box Asus DCII GTX670, Picture of problem within

post #1 of 23
Thread Starter 
The Issue:
Graphics card works just fine but when you bring the computer back from SLEEP mode: This happens on the DVI port:
#1


Alright, here's the issue. MY screen BUGS out ONLY after I bring the card back from sleep mode. I've tried reseating the card in the PCI slot. But basically what happens is when I move my mouse and type, the lines in a screen start to bug out, like they almost look broken. I was able to get a picture of the issue. If you look where the browser tabs are, on the text where there's newegg and the GTX670 OCN page, the text in the middle is broken. And it does this only when I move my mouse and its usually around the area that I have the mouse in.

I'm on the 310.33 beta drivers and I'll work on reinstalling different drivers to see if that is the issue.

This happens ONLY when I bring it back from sleep mode, and then the card clocks down to its power saving 2D clocks. When its in 3D clock mode, its completely fine. But honestly, I feel like this has to do something with corrupt memory if its not somehow the drivers or PCI slot seat. Gosh it almost looks like the add on the right of this page, the AMD add, is like artifacting on the red with white little dots right on the edge of it....
#2
The HDMI port when brought back from sleep mode flickers and does not display a good signal. It is an unusable port that flickers my screen like crazy when brought back from sleep mode. Obviously something is wrong with the card when brought back from sleep mode. I'm not sure if it is just a faulty card or corrupt bios but it only does this when brought back from sleep mode as well.
I've tested this on 3 different screens with 2 different HDMI cords....



The RMA Process:
Day 1: Called 10/29/2012 to issue RMA
Called Asus on 10/29/2012. Issued an RMA request and started the process. Also requested an ARS service, Advanced Replacement Service. This issues a new card before I send in my faulty card. I have to fill out credit card papers and that was completed on 11/5/2012. I have yet to hear back from ASUS about the shipping. I selected 2-day air shipping on the new card as well.
Day 8: ARS Papers sent 11/5/2012
Day 11: Replacement Card issued 11/8/12
2 day shipping and it still won't be here till Monday
Day 15: Replacement Card received 11/12/2012
Edited by Cakewalk_S - 11/9/12 at 7:13am
Philaphlous Jr.
(9 items)
 
Dell L401x
(14 items)
 
 
CPUGraphicsRAMHard Drive
i5-460m 2.53GHz Arrandale GeForce GT 420m 4.0GB DDR3 @ 1333MHz WD Black 500GB 7200RPM 
Optical DriveOSMonitorPower
Panasonic 8x DVD+RW Windows 7 64bit LG 1600x900 95W Dell 
MouseAudio
Amazing 1999 Microsoft Optical Mouse LBJ Audio 
  hide details  
Reply
Philaphlous Jr.
(9 items)
 
Dell L401x
(14 items)
 
 
CPUGraphicsRAMHard Drive
i5-460m 2.53GHz Arrandale GeForce GT 420m 4.0GB DDR3 @ 1333MHz WD Black 500GB 7200RPM 
Optical DriveOSMonitorPower
Panasonic 8x DVD+RW Windows 7 64bit LG 1600x900 95W Dell 
MouseAudio
Amazing 1999 Microsoft Optical Mouse LBJ Audio 
  hide details  
Reply

Gear mentioned in this thread:

post #2 of 23
I would contact asus and see if they would warranty it first. being as you bought it open box you obviously got a deal so if you have to RMA it then you will probably have to pay out of pocket to get an equivalent.

regardless though, its within the standard warranty period, i would contact asus first about warranty since it will cost you less out of pocket in the end with shipping and all.
Rainbow Dash
(14 items)
 
Flying Dutchman
(13 items)
 
 
CPUMotherboardGraphicsRAM
i5 3570K ASUS Z77 Sabretooth EVGA GTX580 Corsair Vengeance 
Hard DriveHard DriveOptical DriveCooling
Hitachi 250GB Sata II Seagate 2TB HDD HP DVD RW Air Stock 
OSMonitorKeyboardPower
Windows 7/Ubuntu 12.04 Planar PX2710MW 27" HP Keyboard Ultra 750W 
CaseAudio
Fractal Design XL Titanium USB 3.0 Onboard/Altec Lansing 2.1 
CPUMotherboardGraphicsRAM
AMD X2 5400 B.E. 3.28 Stable Gigabyte M55SLI-S4 XFX GEForce 8600 GT 512mb DDR3 2Gb OCZ SLI DDR2 PC6400 2.1v 
Hard DriveOptical DriveOSMonitor
250Gb WD IDE HP Sata DVD-RW Windows XP Pro SyncMaster 152n 
KeyboardPowerCaseMouse
Apevia Multimedia Case matching OCZ 500w Stealth Apevia X-Discovery Apevia Multimedia Case matching 
  hide details  
Reply
Rainbow Dash
(14 items)
 
Flying Dutchman
(13 items)
 
 
CPUMotherboardGraphicsRAM
i5 3570K ASUS Z77 Sabretooth EVGA GTX580 Corsair Vengeance 
Hard DriveHard DriveOptical DriveCooling
Hitachi 250GB Sata II Seagate 2TB HDD HP DVD RW Air Stock 
OSMonitorKeyboardPower
Windows 7/Ubuntu 12.04 Planar PX2710MW 27" HP Keyboard Ultra 750W 
CaseAudio
Fractal Design XL Titanium USB 3.0 Onboard/Altec Lansing 2.1 
CPUMotherboardGraphicsRAM
AMD X2 5400 B.E. 3.28 Stable Gigabyte M55SLI-S4 XFX GEForce 8600 GT 512mb DDR3 2Gb OCZ SLI DDR2 PC6400 2.1v 
Hard DriveOptical DriveOSMonitor
250Gb WD IDE HP Sata DVD-RW Windows XP Pro SyncMaster 152n 
KeyboardPowerCaseMouse
Apevia Multimedia Case matching OCZ 500w Stealth Apevia X-Discovery Apevia Multimedia Case matching 
  hide details  
Reply
post #3 of 23
Thread Starter 
According to the RMA list found here: http://www.service.asus.com/#!Graphics Card Warranty/c26b
I should be able to RMA the card. Heck I'll let them put a hold on my account for fast RMA. I just want a working card, and this definitely fails the "operating under normal and proper use"
Philaphlous Jr.
(9 items)
 
Dell L401x
(14 items)
 
 
CPUGraphicsRAMHard Drive
i5-460m 2.53GHz Arrandale GeForce GT 420m 4.0GB DDR3 @ 1333MHz WD Black 500GB 7200RPM 
Optical DriveOSMonitorPower
Panasonic 8x DVD+RW Windows 7 64bit LG 1600x900 95W Dell 
MouseAudio
Amazing 1999 Microsoft Optical Mouse LBJ Audio 
  hide details  
Reply
Philaphlous Jr.
(9 items)
 
Dell L401x
(14 items)
 
 
CPUGraphicsRAMHard Drive
i5-460m 2.53GHz Arrandale GeForce GT 420m 4.0GB DDR3 @ 1333MHz WD Black 500GB 7200RPM 
Optical DriveOSMonitorPower
Panasonic 8x DVD+RW Windows 7 64bit LG 1600x900 95W Dell 
MouseAudio
Amazing 1999 Microsoft Optical Mouse LBJ Audio 
  hide details  
Reply
post #4 of 23
Thread Starter 
Another picture of the issue:


Look at the red edges! TERRIBLE right?!


Edit: Contacted Asus tech support twice. The card's warranty is already registered but I registered the card to me. So maybe if I explain the open box situation Asus will be kind enough to pull through for me and RMA it through the manufacturer. I also noticed there are horizontal lines that seem to look like faded colors that only appear when in 3D clocks now. The card is faulty and I believe it has something to do with the memory controller or memory chips... It seems to be faulting in 3D clocks and it's faulting in 2D clocks horribly after bring it back from sleep mode. I JUST tested it in another computer and it has the exact same issue, so I know its the card.
Edited by Cakewalk_S - 10/28/12 at 5:47pm
Philaphlous Jr.
(9 items)
 
Dell L401x
(14 items)
 
 
CPUGraphicsRAMHard Drive
i5-460m 2.53GHz Arrandale GeForce GT 420m 4.0GB DDR3 @ 1333MHz WD Black 500GB 7200RPM 
Optical DriveOSMonitorPower
Panasonic 8x DVD+RW Windows 7 64bit LG 1600x900 95W Dell 
MouseAudio
Amazing 1999 Microsoft Optical Mouse LBJ Audio 
  hide details  
Reply
Philaphlous Jr.
(9 items)
 
Dell L401x
(14 items)
 
 
CPUGraphicsRAMHard Drive
i5-460m 2.53GHz Arrandale GeForce GT 420m 4.0GB DDR3 @ 1333MHz WD Black 500GB 7200RPM 
Optical DriveOSMonitorPower
Panasonic 8x DVD+RW Windows 7 64bit LG 1600x900 95W Dell 
MouseAudio
Amazing 1999 Microsoft Optical Mouse LBJ Audio 
  hide details  
Reply
post #5 of 23
Thread Starter 
Ok little bump and update on this.

Started the RMA process. I have a service ticket but no RMA # yet....will I get an RMA # soon? I followed the steps the rep told me to go through with registering for the RMA process.
When I send the card to Asus, I think I'm going to go through UPS. I don't really trust USPS and I know UPS is wayy faster.


I'm hoping I have a good customer experience with this... The thread will tell the tale.
Edited by Cakewalk_S - 10/29/12 at 6:39am
Philaphlous Jr.
(9 items)
 
Dell L401x
(14 items)
 
 
CPUGraphicsRAMHard Drive
i5-460m 2.53GHz Arrandale GeForce GT 420m 4.0GB DDR3 @ 1333MHz WD Black 500GB 7200RPM 
Optical DriveOSMonitorPower
Panasonic 8x DVD+RW Windows 7 64bit LG 1600x900 95W Dell 
MouseAudio
Amazing 1999 Microsoft Optical Mouse LBJ Audio 
  hide details  
Reply
Philaphlous Jr.
(9 items)
 
Dell L401x
(14 items)
 
 
CPUGraphicsRAMHard Drive
i5-460m 2.53GHz Arrandale GeForce GT 420m 4.0GB DDR3 @ 1333MHz WD Black 500GB 7200RPM 
Optical DriveOSMonitorPower
Panasonic 8x DVD+RW Windows 7 64bit LG 1600x900 95W Dell 
MouseAudio
Amazing 1999 Microsoft Optical Mouse LBJ Audio 
  hide details  
Reply
post #6 of 23
they will send you back a repaired cards, asus rma is terrible from my expreience.
post #7 of 23
Thread Starter 
Quote:
Originally Posted by gotendbz1 View Post

they will send you back a repaired cards, asus rma is terrible from my expreience.


I wonder what "repaired" means... I just want a card that doesn't artifact in 2D clocks that I can sleep my computer with and not have to worry about it....
Philaphlous Jr.
(9 items)
 
Dell L401x
(14 items)
 
 
CPUGraphicsRAMHard Drive
i5-460m 2.53GHz Arrandale GeForce GT 420m 4.0GB DDR3 @ 1333MHz WD Black 500GB 7200RPM 
Optical DriveOSMonitorPower
Panasonic 8x DVD+RW Windows 7 64bit LG 1600x900 95W Dell 
MouseAudio
Amazing 1999 Microsoft Optical Mouse LBJ Audio 
  hide details  
Reply
Philaphlous Jr.
(9 items)
 
Dell L401x
(14 items)
 
 
CPUGraphicsRAMHard Drive
i5-460m 2.53GHz Arrandale GeForce GT 420m 4.0GB DDR3 @ 1333MHz WD Black 500GB 7200RPM 
Optical DriveOSMonitorPower
Panasonic 8x DVD+RW Windows 7 64bit LG 1600x900 95W Dell 
MouseAudio
Amazing 1999 Microsoft Optical Mouse LBJ Audio 
  hide details  
Reply
post #8 of 23
Good luck with asus rma. It takes like 2 months to get it back from my experience.
Main Rig
(15 items)
 
  
CPUMotherboardGraphicsRAM
i7 4770k 4.6ghz Asus Z87 Pro ASUS DirectCU II GTX 780 Ti  G.SKILL Sniper Series 8GB 1600mhz 
Hard DriveHard DriveHard DriveOptical Drive
Crucial M4 256GB Western Digital Black [2TB] + [2TB] Western Digital Green [2TB] + [2TB] DVD Burner 
CoolingOSMonitorPower
Thermalright Silver Arrow SB-E Windows 7  ASUS VG248QE 24" 144Hz  SeaSonic SS-660XP2 660W Platinum 
CaseMouseAudio
Fractal Design Define R4 Black Logitech G500s Sennheiser HD 380 Pro  
  hide details  
Reply
Main Rig
(15 items)
 
  
CPUMotherboardGraphicsRAM
i7 4770k 4.6ghz Asus Z87 Pro ASUS DirectCU II GTX 780 Ti  G.SKILL Sniper Series 8GB 1600mhz 
Hard DriveHard DriveHard DriveOptical Drive
Crucial M4 256GB Western Digital Black [2TB] + [2TB] Western Digital Green [2TB] + [2TB] DVD Burner 
CoolingOSMonitorPower
Thermalright Silver Arrow SB-E Windows 7  ASUS VG248QE 24" 144Hz  SeaSonic SS-660XP2 660W Platinum 
CaseMouseAudio
Fractal Design Define R4 Black Logitech G500s Sennheiser HD 380 Pro  
  hide details  
Reply
post #9 of 23
Thread Starter 
Quote:
Originally Posted by paowidefw View Post

Good luck with asus rma. It takes like 2 months to get it back from my experience.


Did you have an option to rush process? I heard EVGA can do an Advanced RMA service that puts a hold on your credit or debit card...
Philaphlous Jr.
(9 items)
 
Dell L401x
(14 items)
 
 
CPUGraphicsRAMHard Drive
i5-460m 2.53GHz Arrandale GeForce GT 420m 4.0GB DDR3 @ 1333MHz WD Black 500GB 7200RPM 
Optical DriveOSMonitorPower
Panasonic 8x DVD+RW Windows 7 64bit LG 1600x900 95W Dell 
MouseAudio
Amazing 1999 Microsoft Optical Mouse LBJ Audio 
  hide details  
Reply
Philaphlous Jr.
(9 items)
 
Dell L401x
(14 items)
 
 
CPUGraphicsRAMHard Drive
i5-460m 2.53GHz Arrandale GeForce GT 420m 4.0GB DDR3 @ 1333MHz WD Black 500GB 7200RPM 
Optical DriveOSMonitorPower
Panasonic 8x DVD+RW Windows 7 64bit LG 1600x900 95W Dell 
MouseAudio
Amazing 1999 Microsoft Optical Mouse LBJ Audio 
  hide details  
Reply
post #10 of 23
Quote:
Originally Posted by Cakewalk_S View Post

Did you have an option to rush process? I heard EVGA can do an Advanced RMA service that puts a hold on your credit or debit card...

Hmm...I never thought about that. I never ask them so I don't know If i had that option.
Main Rig
(15 items)
 
  
CPUMotherboardGraphicsRAM
i7 4770k 4.6ghz Asus Z87 Pro ASUS DirectCU II GTX 780 Ti  G.SKILL Sniper Series 8GB 1600mhz 
Hard DriveHard DriveHard DriveOptical Drive
Crucial M4 256GB Western Digital Black [2TB] + [2TB] Western Digital Green [2TB] + [2TB] DVD Burner 
CoolingOSMonitorPower
Thermalright Silver Arrow SB-E Windows 7  ASUS VG248QE 24" 144Hz  SeaSonic SS-660XP2 660W Platinum 
CaseMouseAudio
Fractal Design Define R4 Black Logitech G500s Sennheiser HD 380 Pro  
  hide details  
Reply
Main Rig
(15 items)
 
  
CPUMotherboardGraphicsRAM
i7 4770k 4.6ghz Asus Z87 Pro ASUS DirectCU II GTX 780 Ti  G.SKILL Sniper Series 8GB 1600mhz 
Hard DriveHard DriveHard DriveOptical Drive
Crucial M4 256GB Western Digital Black [2TB] + [2TB] Western Digital Green [2TB] + [2TB] DVD Burner 
CoolingOSMonitorPower
Thermalright Silver Arrow SB-E Windows 7  ASUS VG248QE 24" 144Hz  SeaSonic SS-660XP2 660W Platinum 
CaseMouseAudio
Fractal Design Define R4 Black Logitech G500s Sennheiser HD 380 Pro  
  hide details  
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: NVIDIA

Gear mentioned in this thread:

Overclock.net › Forums › Graphics Cards › NVIDIA › Need help! Should I send back my Open Box Asus DCII GTX670, Picture of problem within