I just had the wost experience ever with these people, i called in for a simple question about my bill and it went on with this guy trying to "up sale" me on all kinds of "new" products and after every no I said he tried harder and harder. I finally had to hang up on this guy. Has anyone else experienced this level of Sales on the Tech line?
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10/28/12 at 8:22pm
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I've had experiences like this, all you have to do is tell the rep on the phone at the start of the conversation that your concern is your bill and would like that answered first before he can then try to up-sell you. Tell the rep as well that if he continues to up-sell you that you will ask for his supervisor and have this call escalated.
This usually works very well for me, but you need to make sure you say this in a very calm but assured voice. Once the rep realizes that your a 'seasoned' caller he will process things for you properly. Really it's just luck of the draw, I've had calls where the rep was outstanding and good but I've also had pushy and annoying reps that I've talked to as well.
Good luck!
~M
This usually works very well for me, but you need to make sure you say this in a very calm but assured voice. Once the rep realizes that your a 'seasoned' caller he will process things for you properly. Really it's just luck of the draw, I've had calls where the rep was outstanding and good but I've also had pushy and annoying reps that I've talked to as well.
Good luck!
~M
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