Overclock.net › Forums › Video Games › Xbox › Locked out of my XBL account
New Posts  All Forums:Forum Nav:

Locked out of my XBL account

post #1 of 7
Thread Starter 
So I went to play XBL (Xbox Live) with a friend the other day, there's the new TOS that you have to agree to.
Anyway, I made my account back in 2008/2009 when GTA IV was released and because I wasn't 15/16/18 or whatever I needed a parent account. So I made one and then signed up with that, the new problem is that it now says that I need to sign in with my parent account which I don't know the password to.

The worst part about this is the email is whatever@example.com. Apparently that's a Microsoft email but I don't know how I even got it, my account even has XBL Gold which I'd like to use but I can't.

Does anyone have any help? I've tried doing the whole "Give us as much information as possible" but that's not enough apparently. I'd actually love anyone that could provide assistance... Maybe I could ring Microsoft or something? I'm in Australia so this might be different to the states?
     
CPUMotherboardGraphicsGraphics
Convertible i5 3570k (De-Lidded) Gigabyte Z77x-D3H HIS Radeon 7950 IceQ Turbo @ 950/1250MHz (CFX) Sapphire 7950 DualX @ 950/1250MHz (CFX) 
RAMHard DriveHard DriveHard Drive
16GB Samsung Eco Samsung Spinpoint Western Digital Green Crucial M4 
Hard DriveOptical DriveCoolingCooling
Seagate Barracuda 2x OEM DVD Drives Heatkiller Rev 3.0 XSPC RX360 
CoolingCoolingOSMonitor
Laing D5 + XSPC Res Primochill Bloodshed Red Tubing Windows 7 Pro x64 Asus VEH228H 
KeyboardPowerCaseMouse
Logitech G510 Silverstone Strider 850W HAF 932 Logitech G400 
Mouse PadAudioOtherOther
SteelSeries QCK Fnatic Logitech x-230's Logitech C100 Webcam TP-Link Wireless N 150MBPS  
OtherOther
Bitspower Dual Red/Orange Cathode kit (30cm) Lamptron CCFL Sound Activated Module 
CPUMotherboardGraphicsRAM
Intel Pentium E2140 HP OEM Board HIS Radeon 4350 (Low profile adapter) 4GB DDR2 667 
Hard DriveOptical DriveCoolingOS
500GB Hitachi Sata LG Sata DVD+RW Stock OEM soloution Windows 7 Professional 
MonitorKeyboardPowerCase
42" Toshiba LED TV Logitech MK260 Wireless Combo 350W OEM HP Proliant Case 
MouseAudioAudio
Logitech MK260 Wireless Combo Onboard Onboard 
  hide details  
Reply
     
CPUMotherboardGraphicsGraphics
Convertible i5 3570k (De-Lidded) Gigabyte Z77x-D3H HIS Radeon 7950 IceQ Turbo @ 950/1250MHz (CFX) Sapphire 7950 DualX @ 950/1250MHz (CFX) 
RAMHard DriveHard DriveHard Drive
16GB Samsung Eco Samsung Spinpoint Western Digital Green Crucial M4 
Hard DriveOptical DriveCoolingCooling
Seagate Barracuda 2x OEM DVD Drives Heatkiller Rev 3.0 XSPC RX360 
CoolingCoolingOSMonitor
Laing D5 + XSPC Res Primochill Bloodshed Red Tubing Windows 7 Pro x64 Asus VEH228H 
KeyboardPowerCaseMouse
Logitech G510 Silverstone Strider 850W HAF 932 Logitech G400 
Mouse PadAudioOtherOther
SteelSeries QCK Fnatic Logitech x-230's Logitech C100 Webcam TP-Link Wireless N 150MBPS  
OtherOther
Bitspower Dual Red/Orange Cathode kit (30cm) Lamptron CCFL Sound Activated Module 
CPUMotherboardGraphicsRAM
Intel Pentium E2140 HP OEM Board HIS Radeon 4350 (Low profile adapter) 4GB DDR2 667 
Hard DriveOptical DriveCoolingOS
500GB Hitachi Sata LG Sata DVD+RW Stock OEM soloution Windows 7 Professional 
MonitorKeyboardPowerCase
42" Toshiba LED TV Logitech MK260 Wireless Combo 350W OEM HP Proliant Case 
MouseAudioAudio
Logitech MK260 Wireless Combo Onboard Onboard 
  hide details  
Reply
post #2 of 7
If the case is that you created a parent account with a fake email then you may have a little bit of trouble getting Microsoft to help you as you already violated the TOS from the beginning. Now there is still a good chance they will help you out since they will want to keep a paying customer, so give them a call and see if you can change the email on the parent account or if you are 18 or whatever age they need, try having them remove the parent account restriction from your account. Just say that the email isn't in use or you lost the password to the email and want it transferred to a new email. Hope that helps you.
Enyo
(19 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core i7 920 D0 Asus Rampage II GENE Powercolor AMD Radeon HD 7950 Boost State Corsair Vengeance 8GB (2x4GB) 1600MHz DDR3  
RAMRAMHard DriveHard Drive
Corsair Vengeance 8GB (2x4GB) 1600MHz DDR3  Corsair Vengeance 8GB (2x4GB) 1600MHz DDR3  OCZ Agility 4 WD Caviar Blue 
Hard DriveHard DriveCoolingOS
WD Caviar Blue WD Caviar Green WD20EARX Corsair H70 Windows 8 Pro (x64) 
MonitorKeyboardPowerCase
Asus VH238 (1920x1080) Logitech K120 RaidMAX RX-730SS 730watt Cooler Master HAF XB 
MouseMouse PadAudio
Logitech Performance MX PureTrak Stealth Plantronics Gamecom 780i 
  hide details  
Reply
Enyo
(19 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core i7 920 D0 Asus Rampage II GENE Powercolor AMD Radeon HD 7950 Boost State Corsair Vengeance 8GB (2x4GB) 1600MHz DDR3  
RAMRAMHard DriveHard Drive
Corsair Vengeance 8GB (2x4GB) 1600MHz DDR3  Corsair Vengeance 8GB (2x4GB) 1600MHz DDR3  OCZ Agility 4 WD Caviar Blue 
Hard DriveHard DriveCoolingOS
WD Caviar Blue WD Caviar Green WD20EARX Corsair H70 Windows 8 Pro (x64) 
MonitorKeyboardPowerCase
Asus VH238 (1920x1080) Logitech K120 RaidMAX RX-730SS 730watt Cooler Master HAF XB 
MouseMouse PadAudio
Logitech Performance MX PureTrak Stealth Plantronics Gamecom 780i 
  hide details  
Reply
post #3 of 7
Yep, you're going to need to personally contact them; I'd opt for online support before calling though, because they tend to solve issues faster. If they can't solve it then they usually give you information that may be helpful for the support rep when you call, too.

http://support.xbox.com/en-US/contact-us

It looks like there is an issue for a lot of people right now so the wait may be high.
post #4 of 7
Thread Starter 
Quote:
Originally Posted by TheSocialHermit View Post

If the case is that you created a parent account with a fake email then you may have a little bit of trouble getting Microsoft to help you as you already violated the TOS from the beginning. Now there is still a good chance they will help you out since they will want to keep a paying customer, so give them a call and see if you can change the email on the parent account or if you are 18 or whatever age they need, try having them remove the parent account restriction from your account. Just say that the email isn't in use or you lost the password to the email and want it transferred to a new email. Hope that helps you.

Yes, that's a good one! thumb.gif
I know I broke their TOS.. The problem is I was a 15 year old kid that just wanted to play the new game that I'd gotten and paid $100 for earlier that day and travelled an hour each way on the bus to get. I remember that trip, it took so long to not even be able to play it that night.
Quote:
Originally Posted by Madman340 View Post

Yep, you're going to need to personally contact them; I'd opt for online support before calling though, because they tend to solve issues faster. If they can't solve it then they usually give you information that may be helpful for the support rep when you call, too.
http://support.xbox.com/en-US/contact-us
It looks like there is an issue for a lot of people right now so the wait may be high.

Yes, I've heard heaps of stories about this..

Thanks for the help guys +Rep to both of you thumb.gif
Edited by Matt-Matt - 10/30/12 at 2:37am
     
CPUMotherboardGraphicsGraphics
Convertible i5 3570k (De-Lidded) Gigabyte Z77x-D3H HIS Radeon 7950 IceQ Turbo @ 950/1250MHz (CFX) Sapphire 7950 DualX @ 950/1250MHz (CFX) 
RAMHard DriveHard DriveHard Drive
16GB Samsung Eco Samsung Spinpoint Western Digital Green Crucial M4 
Hard DriveOptical DriveCoolingCooling
Seagate Barracuda 2x OEM DVD Drives Heatkiller Rev 3.0 XSPC RX360 
CoolingCoolingOSMonitor
Laing D5 + XSPC Res Primochill Bloodshed Red Tubing Windows 7 Pro x64 Asus VEH228H 
KeyboardPowerCaseMouse
Logitech G510 Silverstone Strider 850W HAF 932 Logitech G400 
Mouse PadAudioOtherOther
SteelSeries QCK Fnatic Logitech x-230's Logitech C100 Webcam TP-Link Wireless N 150MBPS  
OtherOther
Bitspower Dual Red/Orange Cathode kit (30cm) Lamptron CCFL Sound Activated Module 
CPUMotherboardGraphicsRAM
Intel Pentium E2140 HP OEM Board HIS Radeon 4350 (Low profile adapter) 4GB DDR2 667 
Hard DriveOptical DriveCoolingOS
500GB Hitachi Sata LG Sata DVD+RW Stock OEM soloution Windows 7 Professional 
MonitorKeyboardPowerCase
42" Toshiba LED TV Logitech MK260 Wireless Combo 350W OEM HP Proliant Case 
MouseAudioAudio
Logitech MK260 Wireless Combo Onboard Onboard 
  hide details  
Reply
     
CPUMotherboardGraphicsGraphics
Convertible i5 3570k (De-Lidded) Gigabyte Z77x-D3H HIS Radeon 7950 IceQ Turbo @ 950/1250MHz (CFX) Sapphire 7950 DualX @ 950/1250MHz (CFX) 
RAMHard DriveHard DriveHard Drive
16GB Samsung Eco Samsung Spinpoint Western Digital Green Crucial M4 
Hard DriveOptical DriveCoolingCooling
Seagate Barracuda 2x OEM DVD Drives Heatkiller Rev 3.0 XSPC RX360 
CoolingCoolingOSMonitor
Laing D5 + XSPC Res Primochill Bloodshed Red Tubing Windows 7 Pro x64 Asus VEH228H 
KeyboardPowerCaseMouse
Logitech G510 Silverstone Strider 850W HAF 932 Logitech G400 
Mouse PadAudioOtherOther
SteelSeries QCK Fnatic Logitech x-230's Logitech C100 Webcam TP-Link Wireless N 150MBPS  
OtherOther
Bitspower Dual Red/Orange Cathode kit (30cm) Lamptron CCFL Sound Activated Module 
CPUMotherboardGraphicsRAM
Intel Pentium E2140 HP OEM Board HIS Radeon 4350 (Low profile adapter) 4GB DDR2 667 
Hard DriveOptical DriveCoolingOS
500GB Hitachi Sata LG Sata DVD+RW Stock OEM soloution Windows 7 Professional 
MonitorKeyboardPowerCase
42" Toshiba LED TV Logitech MK260 Wireless Combo 350W OEM HP Proliant Case 
MouseAudioAudio
Logitech MK260 Wireless Combo Onboard Onboard 
  hide details  
Reply
post #5 of 7
You know best way to contact them is Twitter!! Very responsive and if needed they contact you personally via dm. Good luck

Sent from my SPH-L710 using Tapatalk 2
ZoMbIe KiLlEr
(13 items)
 
  
CPUMotherboardGraphicsRAM
i7 920 D0 4.4 1.33 vcore 65c EVGA Classified (it's so badass) Evga GTX 680 CORSAIR Vengeance 3x4GB ;) 
Hard DriveOSMonitorPower
OCZ 120GB SSD/1TB WD Black Windows 7 X64 Ultimate Samsung 24"" Antec 850 TPQ 
Case
Moded Thermaltake Armor 
  hide details  
Reply
ZoMbIe KiLlEr
(13 items)
 
  
CPUMotherboardGraphicsRAM
i7 920 D0 4.4 1.33 vcore 65c EVGA Classified (it's so badass) Evga GTX 680 CORSAIR Vengeance 3x4GB ;) 
Hard DriveOSMonitorPower
OCZ 120GB SSD/1TB WD Black Windows 7 X64 Ultimate Samsung 24"" Antec 850 TPQ 
Case
Moded Thermaltake Armor 
  hide details  
Reply
post #6 of 7
Thread Starter 
Quote:
Originally Posted by killerhz View Post

You know best way to contact them is Twitter!! Very responsive and if needed they contact you personally via dm. Good luck
Sent from my SPH-L710 using Tapatalk 2

Yeah, I was going to post on their wall.. I actually talked to a person on their online support line and they couldn't do much. I might try and call them once exams are over 'cause they're in like a week and a bit and I've got all my Cert III stuff to get done too! rolleyes.gif

Thanks for the help too! smile.gif
     
CPUMotherboardGraphicsGraphics
Convertible i5 3570k (De-Lidded) Gigabyte Z77x-D3H HIS Radeon 7950 IceQ Turbo @ 950/1250MHz (CFX) Sapphire 7950 DualX @ 950/1250MHz (CFX) 
RAMHard DriveHard DriveHard Drive
16GB Samsung Eco Samsung Spinpoint Western Digital Green Crucial M4 
Hard DriveOptical DriveCoolingCooling
Seagate Barracuda 2x OEM DVD Drives Heatkiller Rev 3.0 XSPC RX360 
CoolingCoolingOSMonitor
Laing D5 + XSPC Res Primochill Bloodshed Red Tubing Windows 7 Pro x64 Asus VEH228H 
KeyboardPowerCaseMouse
Logitech G510 Silverstone Strider 850W HAF 932 Logitech G400 
Mouse PadAudioOtherOther
SteelSeries QCK Fnatic Logitech x-230's Logitech C100 Webcam TP-Link Wireless N 150MBPS  
OtherOther
Bitspower Dual Red/Orange Cathode kit (30cm) Lamptron CCFL Sound Activated Module 
CPUMotherboardGraphicsRAM
Intel Pentium E2140 HP OEM Board HIS Radeon 4350 (Low profile adapter) 4GB DDR2 667 
Hard DriveOptical DriveCoolingOS
500GB Hitachi Sata LG Sata DVD+RW Stock OEM soloution Windows 7 Professional 
MonitorKeyboardPowerCase
42" Toshiba LED TV Logitech MK260 Wireless Combo 350W OEM HP Proliant Case 
MouseAudioAudio
Logitech MK260 Wireless Combo Onboard Onboard 
  hide details  
Reply
     
CPUMotherboardGraphicsGraphics
Convertible i5 3570k (De-Lidded) Gigabyte Z77x-D3H HIS Radeon 7950 IceQ Turbo @ 950/1250MHz (CFX) Sapphire 7950 DualX @ 950/1250MHz (CFX) 
RAMHard DriveHard DriveHard Drive
16GB Samsung Eco Samsung Spinpoint Western Digital Green Crucial M4 
Hard DriveOptical DriveCoolingCooling
Seagate Barracuda 2x OEM DVD Drives Heatkiller Rev 3.0 XSPC RX360 
CoolingCoolingOSMonitor
Laing D5 + XSPC Res Primochill Bloodshed Red Tubing Windows 7 Pro x64 Asus VEH228H 
KeyboardPowerCaseMouse
Logitech G510 Silverstone Strider 850W HAF 932 Logitech G400 
Mouse PadAudioOtherOther
SteelSeries QCK Fnatic Logitech x-230's Logitech C100 Webcam TP-Link Wireless N 150MBPS  
OtherOther
Bitspower Dual Red/Orange Cathode kit (30cm) Lamptron CCFL Sound Activated Module 
CPUMotherboardGraphicsRAM
Intel Pentium E2140 HP OEM Board HIS Radeon 4350 (Low profile adapter) 4GB DDR2 667 
Hard DriveOptical DriveCoolingOS
500GB Hitachi Sata LG Sata DVD+RW Stock OEM soloution Windows 7 Professional 
MonitorKeyboardPowerCase
42" Toshiba LED TV Logitech MK260 Wireless Combo 350W OEM HP Proliant Case 
MouseAudioAudio
Logitech MK260 Wireless Combo Onboard Onboard 
  hide details  
Reply
post #7 of 7
Thread Starter 
Bump

Fixed the problem after so long.. Downloaded Halo 2 on PC (The legitimate free way)
Logged in to GFWL, had to accept agreements and it didn't ask me for a parent login?

Either way, it works like a dream on my xbox now! biggrin.gif
     
CPUMotherboardGraphicsGraphics
Convertible i5 3570k (De-Lidded) Gigabyte Z77x-D3H HIS Radeon 7950 IceQ Turbo @ 950/1250MHz (CFX) Sapphire 7950 DualX @ 950/1250MHz (CFX) 
RAMHard DriveHard DriveHard Drive
16GB Samsung Eco Samsung Spinpoint Western Digital Green Crucial M4 
Hard DriveOptical DriveCoolingCooling
Seagate Barracuda 2x OEM DVD Drives Heatkiller Rev 3.0 XSPC RX360 
CoolingCoolingOSMonitor
Laing D5 + XSPC Res Primochill Bloodshed Red Tubing Windows 7 Pro x64 Asus VEH228H 
KeyboardPowerCaseMouse
Logitech G510 Silverstone Strider 850W HAF 932 Logitech G400 
Mouse PadAudioOtherOther
SteelSeries QCK Fnatic Logitech x-230's Logitech C100 Webcam TP-Link Wireless N 150MBPS  
OtherOther
Bitspower Dual Red/Orange Cathode kit (30cm) Lamptron CCFL Sound Activated Module 
CPUMotherboardGraphicsRAM
Intel Pentium E2140 HP OEM Board HIS Radeon 4350 (Low profile adapter) 4GB DDR2 667 
Hard DriveOptical DriveCoolingOS
500GB Hitachi Sata LG Sata DVD+RW Stock OEM soloution Windows 7 Professional 
MonitorKeyboardPowerCase
42" Toshiba LED TV Logitech MK260 Wireless Combo 350W OEM HP Proliant Case 
MouseAudioAudio
Logitech MK260 Wireless Combo Onboard Onboard 
  hide details  
Reply
     
CPUMotherboardGraphicsGraphics
Convertible i5 3570k (De-Lidded) Gigabyte Z77x-D3H HIS Radeon 7950 IceQ Turbo @ 950/1250MHz (CFX) Sapphire 7950 DualX @ 950/1250MHz (CFX) 
RAMHard DriveHard DriveHard Drive
16GB Samsung Eco Samsung Spinpoint Western Digital Green Crucial M4 
Hard DriveOptical DriveCoolingCooling
Seagate Barracuda 2x OEM DVD Drives Heatkiller Rev 3.0 XSPC RX360 
CoolingCoolingOSMonitor
Laing D5 + XSPC Res Primochill Bloodshed Red Tubing Windows 7 Pro x64 Asus VEH228H 
KeyboardPowerCaseMouse
Logitech G510 Silverstone Strider 850W HAF 932 Logitech G400 
Mouse PadAudioOtherOther
SteelSeries QCK Fnatic Logitech x-230's Logitech C100 Webcam TP-Link Wireless N 150MBPS  
OtherOther
Bitspower Dual Red/Orange Cathode kit (30cm) Lamptron CCFL Sound Activated Module 
CPUMotherboardGraphicsRAM
Intel Pentium E2140 HP OEM Board HIS Radeon 4350 (Low profile adapter) 4GB DDR2 667 
Hard DriveOptical DriveCoolingOS
500GB Hitachi Sata LG Sata DVD+RW Stock OEM soloution Windows 7 Professional 
MonitorKeyboardPowerCase
42" Toshiba LED TV Logitech MK260 Wireless Combo 350W OEM HP Proliant Case 
MouseAudioAudio
Logitech MK260 Wireless Combo Onboard Onboard 
  hide details  
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Xbox
Overclock.net › Forums › Video Games › Xbox › Locked out of my XBL account