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Need to be worried about EK SUPREMACY Acetal Nickel blocks?

post #1 of 14
Thread Starter 
Bought most of my stuff for my build log from frozencpu, and though they clearly advertise it on their site, returns are pretty much you pay return shipping and lose 20% on restocking.

I was talked into getting the EK acetal nickel waterblocks for my components due to them fixing the nickel plating issues they had with earlier blocks. However, I am now hearing that the issue is not fixed.

I wish I could just cancel my order, but it looks like it has already been shipped. Can anyone lend some advice on what might be my best option, instead of just losing 500 bucks for nothing?

Edit: Changed the name of this thread due to it being unfair. I wasn't aware that some small companies needed to charge significant re-stocking fees in order to maintain a business. My apologies.

Double EDIT: Frozencpu has given me great customer service so far, and even offered to replace my ordered items without a restocking fee as long as I don't open the packaging, which is excellent news. Hopefully the experience continues.
Edited by ballnuts - 10/30/12 at 8:05am
post #2 of 14
Mate I going to be truthful here.... This is no ones fault but yours. You didn't do enough research apparently. No one scammed you. You bought the items yourself and Frozencpu will be shipping them out.
I is bad@naming
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I is bad@naming
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post #3 of 14
Quote:
Originally Posted by nbmjhk6 View Post

Mate I going to be truthful here.... This is no ones fault but yours. You didn't do enough research apparently. No one scammed you. You bought the items yourself and Frozencpu will be shipping them out.

+1

Why not just use them and if something goes wrong return them to EK? It's not like just because something may go wrong they are useless. I've never had troubles with any EK blocks.
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post #4 of 14
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post #5 of 14
If you can catch the mailman and tell then you are not accepting this package, they will ship it back free. from there your gonna have to deal with frozen and just explain to them whats going on and since it is unopened they MIGHT give you a full refund
    
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post #6 of 14
Um, it is worse than you think: Liquid cooling products, custom or customized products, cases and test benches are returnable for repair or replacement only.

If you really don't like it, you can sell it (don't even open it and sell it as new) at say 10% discount.
Or
Use it. As others have said, they can be great blocks. But you have time while waiting. Do more research on if there really is a problem and if it can be mitigated somehow.
 
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Folding for coinz
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post #7 of 14
Thread Starter 
Quote:
Originally Posted by nbmjhk6 View Post

Mate I going to be truthful here.... This is no ones fault but yours. You didn't do enough research apparently. No one scammed you. You bought the items yourself and Frozencpu will be shipping them out.


I made it clear in my statement that this was my fault. Some people apparently don't read. I just wouldn't think there would be an automatic 20% restocking fee for an unopened item, but there is.

I am curious if anyone has some info on the EK issue though. According to Singularity, the EK nickel plating issue was solved.
post #8 of 14
I am currently using the ek acetal waterblock and have not had any problems as of yet. you should be fine buddy smile.gif
post #9 of 14
Thread Starter 
Glad to hear Jack. Thanks.
post #10 of 14
Don't believe everything you hear, do your own research before buying! I purchased an EK Supremacy and fully plan on using it next month, I'm not going to let what if effect my planned loop. Enjoy life.
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