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OpenVPN issues -- newbie here.

post #1 of 12
Thread Starter 
Hey all,

I recently purchased a subscription to Tunnelr's VPN service, and I'm having some weird problems and I am not sure if it is Tunnelr's fault or the OpenVPN client that I downloaded.

At first, all was well and working good, then I was having connection issues. I am currently in the Cincinnati area and i use Tunnelr's node in NYC (pretty far away, I know, their Virginia node is at capacity and I can't use it). At first I thought it was Hurricane Sandy's fault, maybe power failures to the node I am using. So, I switched to a node in Dallas, and I'm having the same thing happen. I should note that this only happens if i dont use the internet for a while, or if i put my computer to sleep and reawaken it. Before I open a support ticket with Tunnelr, I wan't to make sure that the problem isn't on my end.

Here's exactly what happens. When I lose connection, I look a the status in open vpn and it says connected, but to a weird address that has some symbols in it. even if I close OpenVPN completely, i still can't connect to the internet until i completely restart my computer. the wifi symbol in the taskbar still shows that I am connected 100%. This makes me think that this is a problem on my end and I don't want to bother the Tunnelr staff about it. This has not happened before i installed openvpn. a google search did not help.

Any ideas? Thanks in advance.

EDIT: Here's what OpenVPN looks like when it drops the connection
Edited by Geronimo25 - 10/30/12 at 2:34pm
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post #2 of 12
Thread Starter 
bumpage
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post #3 of 12
Check that the tunneling adapter has been installed correctly in device manager under "Network adapters"; usually called, "TAP-Win32 Adapter Vx".

You might as well drop them an email. It might be a common problem they can help you with.
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post #4 of 12
Thread Starter 
Yeah, I just checked and it seems that it's installed correctly there, and i added an image in the OP that may be helpful
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post #5 of 12
Can you post one of the log files (The most recent one)?

They should be in the openvpn directory under a folder called: "Log".
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post #6 of 12
Thread Starter 
Is this what you're looking for? http://www.mediafire.com/?h9345vh2zhlhabq

EDIT: And here's the second most recent one: http://www.mediafire.com/?75uvkm6k5wzw1j1
Edited by Geronimo25 - 10/30/12 at 2:53pm
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post #7 of 12
Tue Oct 30 17:36:45 2012 us=518000 MANAGEMENT: >STATE:1351633005,CONNECTED,SUCCESS,10.0.14.205,74.122.227.58
Tue Oct 30 17:38:50 2012 us=943000 Replay-window backtrack occurred [1]
Tue Oct 30 17:39:04 2012 us=172000 Replay-window backtrack occurred [3]

That would suggest that the connection was achieved, but something happened causing it to drop.

Regarding "Replay-window backtrack occurred"
A quick google search seems to suggest that high latency or congestion on the line might cause this. I'd contact the place you purchased the VPN from and attach those logs and see if they can help you.

Try a server in Europe or Canada just to see if you can get a constant conenction??
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post #8 of 12
Thread Starter 
Remember this only happens when i put the computer to sleep or don't use the internet after a while. is it a timeout issue? will post back after trying an out of country server.
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post #9 of 12
Quote:
Originally Posted by Geronimo25 View Post

Remember this only happens when i put the computer to sleep or don't use the internet after a while. is it a timeout issue? will post back after trying an out of country server.
Ah, i didn't read that part.

It seems resonable that they cut your connection when you have been idle for a few hours. A lot of paid VPN services do that.
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post #10 of 12
Thread Starter 
However, even if i completely close openvpn, as in, kill the process, i still can't connect to the internet until i restart my computer. this happens about half the time, causing me to have to restart my computer about 5 or 6 times a day.

EDIT: sometimes i'm only idle for 30-40 minutes and it drops. I guess this is the price I am going to have to pay for a relatively cheap vpn service like Tunnelr.
Edited by Geronimo25 - 10/30/12 at 3:22pm
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