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[NZXT] NZXT Launches the Kraken X40 and X60 280mm AIO CPU Coolers - Page 11

post #101 of 255
11/1/12 at 1:13pm
^ agreed. Since the Phantom does not natively support 140's, I would assume the same for the 410. Isn't it? redface.gif
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post #102 of 255
11/1/12 at 1:34pm
Quote:
Originally Posted by Valor958 View Post

Ok, well NZXT and Corsair have essentially the same policy for warranty... BUT to my knowledge Corsair has a reputation built around going above and beyond what they've given themselves protection from. They aren't liable, which means you can't sue them for the failure, but they frequently give you the $ back anyways as a stand up move for the company and the right things to do.
Now, I've certainly heard of NZXT for a long time, but haven't heard anything about their warranty like I have for Corsair... which is the only reason I'd pick one or the other. If NZXT had a poor reputation on going above and beyond for warranty refunds, I'd nix the choice immediately for any AIO. If they're on par... i'd move to product reviews and make an educated decision like everyone else.
I know reps from both Corsair and NZXT are in here, and don't want to put anyone on the spot, but I'd say I have a legitimate concern. Basically, I'm just ignorant of NZXT as compared to Corsair.

While Corsair has covered parts in the past, in the recent thread they almost only gave a guy $150 for his gtx 670.... it was only after he rose a lot of stink and Corsair took the chance to gain some PR, a good move. BUT going forward, you can't count on these AIO sellers to cover your parts, even if they have in the past. IMO if you are going to bother with WC and take that risk you might as well go full out custom, or at least make sure you are getting a copper rad.

When all these companies only offer a 2 year warrenty it makes you wonder... I know Martins Liquid lab had a good insight on galvanic corrosion found here, and I also know that aluminium and copper are a far distance apart. What I don't know is how long those corrosive inhibitors are effective. So I would feel much more comfortable switching out a rad every 2 years or so, then buying a new AIO every 2 years or so...
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post #103 of 255
11/1/12 at 3:32pm
LOL, 2.2 mm-H2O.

Fail.
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post #104 of 255
11/1/12 at 3:46pm
Quote:
Originally Posted by Rickles View Post

While Corsair has covered parts in the past, in the recent thread they almost only gave a guy $150 for his gtx 670.... it was only after he rose a lot of stink and Corsair took the chance to gain some PR, a good move.

This may be your perspective, and I respect that, but it's not what actually happened.
There were back and forth emails for days trying to find a compromise that made that customer happy, and in the end, I think he's satisfied. But the thread has a lot of inaccuracies and assumptions by both parties.

I think we've shown pretty categorically that we're not trying to screw anybody over. Our goal is to make money, like any company, but we make a lot more money if our customers are satisfied with our products and buy them for that reason.
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post #105 of 255
11/1/12 at 4:01pm
Quote:
Originally Posted by CorsairGeorge View Post

This may be your perspective, and I respect that, but it's not what actually happened.
There were back and forth emails for days trying to find a compromise that made that customer happy, and in the end, I think he's satisfied. But the thread has a lot of inaccuracies and assumptions by both parties.
I think we've shown pretty categorically that we're not trying to screw anybody over. Our goal is to make money, like any company, but we make a lot more money if our customers are satisfied with our products and buy them for that reason.

+1 thumb.gif
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post #106 of 255
11/1/12 at 4:11pm
Quote:
Originally Posted by CorsairGeorge View Post

This may be your perspective, and I respect that, but it's not what actually happened.
There were back and forth emails for days trying to find a compromise that made that customer happy, and in the end, I think he's satisfied. But the thread has a lot of inaccuracies and assumptions by both parties.
I think we've shown pretty categorically that we're not trying to screw anybody over. Our goal is to make money, like any company, but we make a lot more money if our customers are satisfied with our products and buy them for that reason.

I agree with what you said, and begged my wife for the 800D because you at Corsair make great stuff, sadly it didn't work frown.gif. I would just caution people buying AIOs from you thinking that no matter what if there is a leak you will pay the replacement cost. You guys at Corsair did an awesome PR job there and went above and beyond. But when little Jonny gets a leak from user error, or if a lot of these coolers out of warranty start leaking I would think it unlikely for any company to ride in on a white horse and fix everyone's problems.

How long is the recommended life cycle of say the H100??
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post #107 of 255
11/1/12 at 4:20pm
Quote:
Originally Posted by Rickles View Post

I agree with what you said, and begged my wife for the 800D because you at Corsair make great stuff, sadly it didn't work frown.gif. I would just caution people buying AIOs from you thinking that no matter what if there is a leak you will pay the replacement cost. You guys at Corsair did an awesome PR job there and went above and beyond. But when little Jonny gets a leak from user error, or if a lot of these coolers out of warranty start leaking I would think it unlikely for any company to ride in on a white horse and fix everyone's problems.
How long is the recommended life cycle of say the H100??
This is maybe slightly OT, but isn't there any sort of an insurace for that? My friend has gotten multiple dying computer parts replaced by insurance, although I'm sure they work in very different ways here in Finland. A leak if anything would sound like a disastrous thing that is not supposed to happen and as such covered by some sort of insurance biggrin.gif
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post #108 of 255
11/1/12 at 6:03pm
There done smile.gif
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post #109 of 255
11/1/12 at 7:18pm
What I want to know is why hasn't one of these oh so many tech sites out there on the web that get tons of free stuff sent to them not done any reviews yet? Are samples of the kraken not available yet? I would think if I were running a tech site the very first thing I'd do when getting one of these in my hands would be to test it vs. the h100. People like myself that are on the fence would jump all over that kind of story. SO if you run a tech site, and you read this. GET OFF YOUR A$$ and get the vs. story or video up.thumb.giftongue.gif:D
PS> Would this fit the Arc mini? and what is the approx date to find at a retailer?
Sorry forgot to say "thanks!'
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post #110 of 255
11/1/12 at 7:46pm
Any word on if this fits the Switch 810?

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Overclock.net › Forums › Manufacturer Forums › Sponsor Press Releases › [NZXT] NZXT Launches the Kraken X40 and X60 280mm AIO CPU Coolers