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Xeb's OSX Essentials and Repair Thread

post #1 of 11
10/30/12 at 7:58pm
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Introduction
I many a times see people asking questions about how to fix that or do that on OSX. This guide is to give a one stop shop for a majority of the common issues that I see out there for OSX.

Tools

Techtools 5/6 (Techtools 5 for PPC) - Great for doing quick tests on hardware and surface scans. Also has some nice software tools built in.
Disk Warrior 4.4 - For repairing OSX and volumes - 4.4 is required for 10.8. 4.0 if booting from PPC
Winclone - needed if you have BootCamp. Can clone and resize Windows paritions
PPC Application Removal Script
OSX Install disk for your version of OSX
Applejack (for 10.6 and below) - For repairing disks and permissions. Requires booting into Single User mode.


Some terminology and info
Archive and Install - Boot from the OSX install disk, and perform an install. 10.5 and below require you to click the customize button to select Archive and install. 10.6 and above will do this automatically. 10.3 and below do not support Archive and install.
Permission repair - Disk Utility > Select OSX partition > Select permission repair
Verbose - Right as soon as you here the chime, press and hold the Command and V keys at the same time
Single User Mode
AASP - Authorized Apple Service Provider - I work for one and we can generally work outside the rules and restrictions Apple imposes the repair of its machines... mostly.


RAM (based on average user)
10.4 Tiger - Min. 256MB - Prefers 1GB
10.5 Leopard - Min 512MB, Prefers at least 1GB.
10.6 Snow Leopard (Sleopard)- Min. 1GB - Prefers 2GB
10.7 Lion - Min. 2GB - Prefers 4GB
10.8 Mountain Lion - Min. 2GB - Prefers 4GB

Common issues
OSX is running slow. I get a lot of beach balling
This is a common issue and has many causes. Things to check
  1. How much RAM do you have?
  2. Does it happen everywhere?
  3. If not, what application
  4. Possible Software issues in OS

To does:
  • Check hard drive space - OSX requires at least 15GB free to work properly
  • Surface scan - If passes check below
  • Check ram
  • Remove PPC Applications (if you don't need them). See below post.
  • Repair permissions
  • Repair disk
  • Rebuild with Disk Warrior
  • Archive and install


Last resorts:
  • Save data restore - Clean install and just restore ONLY data. Reinstall all programs. DO NOT MIGRATE
  • Possible hardware issues - Possible hard drive, hard drive cable. Maybe logic board. Bring to service center

Safari is crashing/running slow. Help?
Safari is annoying sometimes.
To do:

First Step
  • Close Safari completely (force quit works best)
  • Press Command + Shift + G - Type in ~/Library/Preferences - Look for com.apple.Safari.plist and remove it
  • Restart Safari.[


Issues still? Lets continue.
  • Go to ~/Library/Internet Plugins and /Library/Internet Plugins. Remove all plugs other than what is listed.
  • Remove ALL internet plugs by moving them to a folder called Disabled. DO NOT move Quartz, Quicktime, Java, or nslQT plugins. You WILL break Safari completely.
  • Restart Safari and reinstall Flash.


Still issues?
  • Reset Safari - Go to the toolbar with Safari open. Go to Safari > Reset Safari. Select all and reset.

Still issues?

  • If all else fails, delete Safari.app from Applications and restore a known good one from another machine running the same OS. Then repeat everything above.

My Mac won't boot. Sits at a white screen with a Apple spinny thing/blue screen/just plain white screen.

This one is always fun and usually means there is a hard drive failure. Somtimes it is just software, but usually not.
To do:
  • Boot to Verbose. Look for anything strange. If you see anything about Disk I/O errors, hanging at a particular task, or anything about .kext, the drive may be shot. Run a surface scan. If you see even ONE bad block, stop the test and replace the drive. Follow my data recovery thread for additonal help. If not, take to a repair shop. Apple Store will NOT be able to help you. Ask for the best AASP in the area and go to them.
  • If you don't see any issues and it is hanging, and surface scan passes. There may be a software issue but it may be a bad hard drive cable. Attempt a diskwarrior. If that doesn't work, attempt to repair the disk. If that fails, go to an AASP.
  • If you don't care about what is on the mac, Reinstall the OS IF the disk is fine. If this fails, go to an AASP for service.


My hard drive is out of space...
This is another common issue I encounter...a lot.

  • Go to your users folder, right click and select properties. While you are at it, check your Library Folder.
  • To check your Library Folder, press Command + Shift + G. Go to ~/Library. Right click and select properties inside the folder. Look at its size.

If your user Library folder is HUGE, then there is only one thing that can cause that: Mail.
  • Go to ~/Library/Mail and look for a mailbox that is huge and that has recovered messages in it. If you see one, drop down into terminal.
  • cd to the offending mailbox (ex. cd ~/Library/Mail/V2/IMAP-*******.com)
  • type ls -la - This command will list all files and hidden files.
  • Type du -sh * Look and see how big the folders are inside. If you see Recovered Messages is large
  • rm -rf (start typing Recovered and press tab, it will finish the name of the file/folder)
  • hit enter
  • also remove .mbox.cache.plist

My Mac beeps 3 times and/or has a light that flashes 3 times
This is another common issue I run across from time to time. Generally this can happen after a memory upgrade or is caused by bad ram/ramslot/logic board.

To Do
  • Re-seat RAM
  • Remove RAM and test each stick individually in each slot to rule out a bad RAM slot
  • Replace Logic board - MUST be taken to Apple or an AASP for repair. That is if you get a know good part and know how to take the things apart without hassle *cough* iMacs are a PAIN *cough*

My Mac won't turn on.
This includes, but not limited to:
  • No power even after pushing power button
  • Can hear fans, no chime, no display
  • Hear fans, chime, fans ramp up, no display or Light, chime, no display.
  • Light turns on, no chime, no display
  • Light turns on, then quickly back off

This can be 1 of 3 things (4 if it is a laptop):
  1. Power Supply
  2. Power Button (in a laptop, that means top case replacement)
  3. Logic board
  4. Battery (in some cases)

Generally when this happens, you need to take your machine to an Apple store or AASP.

I forgot the firmware password to my Mac! HELP!
Well, this one is easy.

  1. Turn off your machine
  2. Pull a stick of RAM out (this changes the hash for the password and resets)
  3. Do a PRAM reset as soon as you hear the chime. Press and hold the CMD + Option + P + R keys.
  4. All reset biggrin.gif


If you have quesitons, ask and I can help you. Just do a print screen of what you have in terminal.

If your mail is not the issue, then you just got a lot of data. Upgrade time. Or just delete some stuff.

As I remember or encounter issues, I will continue to list them here.
IF you have questions, ask them here in this thread. DO NOT send me a PM. You will be ignored if you do.


Change Log:
11/1/2012 - 12.04 AM - Added Section on 3 Beeps and power issues
2/16/12 - Added Firmware password guide.
Edited by Lord Xeb - 2/15/13 at 10:21pm
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post #2 of 11
10/30/12 at 9:29pm
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How to use Applejack
*****ONLY WORKS IN 10.6 (Snow Leopard) AND BELOW!!!!!******
After downloading and installing Applejack, the only way you can access it is in Single User Mode.
To access Single User Mode, reboot and as soon as you hear the chime, press and hold Command + S.
You will see a bunch of text across the screen and it will eventually stop at Root#. This is single user mode.

To access applejack, just type applejack and press return. You should see something like this:


  1. Repair disk - This is useful if you are having issues booting or mounting a volume. Although not always advised, this can help fix things if something happens. This generally performance the same thing as a Disk Repair in Disk Utility but from SUM.
  2. Repair Permissions - This repairs permissions within the System Library folder. Permission issues here can result in system slowness, issues booting, odd behavior, and failure to launch applications and services.
  3. Cleanup Cache files - This removes bootcache and other various cache files in OSX. Can be handy if caches get messed up (rare).
  4. Validate Preference Files - This will go through and look at the preference files within Library and System Library. A preference file issue here can causes issues such as, but not limited to, bluetooth connection issues, wireless issues, system services issues, and so on.
  5. Remove Swap Files - Generally harmless. Swap is the same thing as pagefile in Windows. it is REQUIRED for OSX to work. OSX needs to store information in swap to run. If the swap files get corrupted, this can solve any issues associated with them (rare)

During installation, if you select customize and select to install the memory test in Applejack, then Applejack can become a very powerful tool in texting ram.

Applejack also has an advanced set of menus and features. To access these, press X at the first menu screen. You will be brought to something like this:

  • Deep Clean Cache Files - This feature goes beyond a normal cache cleaning and removes ALL caches throughout OSX.
  • Check Hard Drive Integrity - Will performance a surface scan on the drive
  • Test Memory - Think Mem86+ - will test system memory
  • Bless System Folder - This turns the system folder into a "live" folder and allow it be moved while in use without issues. Unknown as to uses of this....thinking.gif
  • Disable auto login - Removes auto login on boot. Requires user to enter password to login.
  • Disable Login Items for a user - Disables login items.
  • Restore netinfo database from backup (for 10.4 and below). Netinfo database from a previous backup. Required for functional networking. Comes from good old NeXTStep. You can ignore this.
  • Disable System Configuration Files - Useful if you are having issues with all kinds of networking issues, Finder issues, along without a countless list of other things.
  • Disable NetInfo NFS mounts - Disables Network File Share mount points.
  • Enable New Machine Setup - Same as removing .applesetupdone.


Primary use of Applejack (or at least how I use it) is for permission repair and testing memory. Though I have used it in the past for removing cache files.
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post #3 of 11
10/30/12 at 9:38pm
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PowerPC Application Removal Script
******WILL REMOVE ALL POWERPC APPLICATIONS! DO NOT RUN ON POWERPC MACHINES! USE AT YOUR OWN RISK*******


To run these scripts. Open ApplScript Editor, copy and past the below script in and click run. Can take serveral minutes. Click delete all and enter user password to remove all PPC apps from machine.

PowerPC removal script - Normal
Code:
set the searchResult to do shell script "system_profiler SPApplicationsDataType"

set thesePaths to {}
repeat with i from 1 to the count of paragraphs of the searchResult
        if paragraph i of the searchResult contains "PowerPC" then
        repeat with x from 1 to 5
        if (paragraph (i + x) of the searchResult) contains "Location:" then
        set the end of thesePaths to (text 17 thru -1 of (paragraph (i + x) of the searchResult))
        end if
        end repeat
        end if
end repeat

if thesePaths is not {} then
        set theseApplicationFiles to {}
        repeat with i from 1 to the count of thesePaths
        set the end of theseApplicationFiles to (item i of thesePaths) as POSIX file as alias
        end repeat
else
        return "NO MATCHES"
end if

tell application "Finder"
        set the folderOfAliases to make new folder at desktop
        repeat with i from 1 to the count of theseApplicationFiles
        make alias file to (item i of theseApplicationFiles) at folderOfAliases
        end repeat
        activate
        open folderOfAliases
        display dialog "Do you want to delete the original PowerPC apps?" buttons {"Cancel", "Delete All"} default button 1
        delete theseApplicationFiles
        delete folderOfAliases
end tell

Forcefully Remove PPC Apps

Same as above, but forcefully deletes them. Useful if you are having permission issues.
Code:
set the searchResult to do shell script "system_profiler SPApplicationsDataType"

set thesePaths to {}
repeat with i from 1 to the count of paragraphs of the searchResult
        if paragraph i of the searchResult contains "PowerPC" then
        repeat with x from 1 to 5
        if (paragraph (i + x) of the searchResult) contains "Location:" then
        set the end of thesePaths to (text 17 thru -1 of (paragraph (i + x) of the searchResult))
        end if
        end repeat
        end if
end repeat

if thesePaths is not {} then
        set theseApplicationFiles to {}
        repeat with i from 1 to the count of thesePaths
        set the end of theseApplicationFiles to (item i of thesePaths) as POSIX file as alias
        end repeat
else
        return "NO MATCHES"
end if

tell application "Finder"
        set the folderOfAliases to make new folder at desktop
        repeat with i from 1 to the count of theseApplicationFiles
        make alias file to (item i of theseApplicationFiles) at folderOfAliases
        end repeat
        activate
        open folderOfAliases
        display dialog "Do you want to delete the original PowerPC apps?" buttons {"Cancel", "Delete All"} default button 1
        delete theseApplicationFiles
        delete folderOfAliases
end tell

Attached are the above scripts converted into applications. Just click on them to run.
PPC Remover.zip 181k .zip file
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Unobtainium
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post #4 of 11
11/1/12 at 5:10am
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Unobtainium
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MacBook Pro 17"
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CPUMotherboardGraphicsGraphics
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Patriot Viper Xtreme D2 1600  RAID 5 (3x750GB) 2TB Baraccuda Samsung 830 128GB 
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1TB Caviar Green  <.< DVD drive H100 WIndows 8 Pro 64 bit 
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MouseMouse PadAudioAudio
Logitech G400 Belkin AKG A701 JDS Labs Objective 2 
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X-Fi Champion 
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CPUMotherboardGraphicsRAM
Core i5 750 @ Stock ASUS P7P55d-E Pro GTX 550 Ti SLI 8GB (4x2GB) G.Skill DDR3 1600 
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Samsung 830 128GB 3x1TB RAID 5 Some DVD drive 7 Pro X64 
MonitorPowerCaseMouse
Some 17" TX 750 HAF 922 G500 
View all
CPUMotherboardGraphicsRAM
C2D T7800 @ 2.6GHz Apple mobo w/ GM-965 chipset 8600M GT 256MB GDDR3 :/ 4GB 667 
Hard DriveOptical DriveCoolingOS
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post #5 of 11
12/8/12 at 1:36am
BRO I LOVE YOU I FRIGGIN LOVE YOU YOU ARE THE BEST USER IN THIS WORLD +43597643543 REP TO YOU!!!!!!!!! YOU SAVED MY MAC!
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[NZXT] Kraken X60 [Logitech] G710+ [Corsair] AX860i  [CoolerMaster] HAF-XB Cube-Case!  
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post #6 of 11
12/8/12 at 2:42pm
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Quote:
Originally Posted by barkinos98 View Post

BRO I LOVE YOU I FRIGGIN LOVE YOU YOU ARE THE BEST USER IN THIS WORLD +43597643543 REP TO YOU!!!!!!!!! YOU SAVED MY MAC!
Um... what was the issue?
Unobtainium
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Brother's System
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Patriot Viper Xtreme D2 1600  RAID 5 (3x750GB) 2TB Baraccuda Samsung 830 128GB 
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1TB Caviar Green  <.< DVD drive H100 WIndows 8 Pro 64 bit 
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C2D T7800 @ 2.6GHz Apple mobo w/ GM-965 chipset 8600M GT 256MB GDDR3 :/ 4GB 667 
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Unobtainium
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1TB Caviar Green  <.< DVD drive H100 WIndows 8 Pro 64 bit 
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Acer G235H Logitech thing Seasonic X 760W CM690 II Adv. 
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Logitech G400 Belkin AKG A701 JDS Labs Objective 2 
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Core i5 750 @ Stock ASUS P7P55d-E Pro GTX 550 Ti SLI 8GB (4x2GB) G.Skill DDR3 1600 
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Samsung 830 128GB 3x1TB RAID 5 Some DVD drive 7 Pro X64 
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Some 17" TX 750 HAF 922 G500 
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C2D T7800 @ 2.6GHz Apple mobo w/ GM-965 chipset 8600M GT 256MB GDDR3 :/ 4GB 667 
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post #7 of 11
12/10/12 at 3:22pm
SMART Utility. I love it. I run it on everything. The amount of time this thing has saved me is amazing.
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post #8 of 11
12/12/12 at 9:41am
Quote:
Originally Posted by Lord Xeb View Post

Um... what was the issue?

it was running a bit slow compared to my mate's late 2011 machine, i just did what you said and it got a bit faster. i need a reinstall tho lol
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[XSPC] 3/8" x 5/8" Black Chrome Compression Fit... [Bitfenix] Spectre Pro Full White LED 120mm (x6) [Bitfenix] Spectre Pro Full White LED 140mm  [EK] HD7970 CSQ Backplate 
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CrapRig (v2.0) Soon to have less crap!
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[Hitachi] 320GB HDD [Apple] SuperDrive [Apple] Mac OS X Mountain Lion 10.8.3 [Microsoft] Windows 7 Professional x64  
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13" 1280x800  [Asus] Designo Series MX239H [Apple] 60W MagSafe  [Speck] SeeThru Black Satin Case 
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[Cyborg] R.A.T. 7 Contagion  [CM Storm] MX-Large/ [Razer] Ironclad [beats] Studio White [beats] Pro Black 
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[Infinity] HCS1 Home Cinema System (5.1) [Onkyo] TX-DS474 (Amplifier) [Samsung] Galaxy S3 Titanium Gray 16GB  
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[Samsung] 840 Pro 256GB  [Samsung] 840 Pro 128GB  [XSPC] EX360+D5 Raystorm Kit [EK] HD7970 Nickel Waterblock 
CoolingCoolingCoolingCooling
[XSPC] 3/8" x 5/8" Black Chrome Compression Fit... [Bitfenix] Spectre Pro Full White LED 120mm (x6) [Bitfenix] Spectre Pro Full White LED 140mm  [EK] HD7970 CSQ Backplate 
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[EK] HD7970 1 Slot I/O Bracket [Corsair] HX1050  [NZXT] Switch 810 White  
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[NZXT] Kraken X60 [Logitech] G710+ [Corsair] AX860i  [CoolerMaster] HAF-XB Cube-Case!  
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post #9 of 11
1/17/13 at 9:47pm
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Quote:
Originally Posted by barkinos98 View Post

Quote:
Originally Posted by Lord Xeb View Post

Um... what was the issue?

it was running a bit slow compared to my mate's late 2011 machine, i just did what you said and it got a bit faster. i need a reinstall tho lol

Do a time machine backup, reinstall the OS, migrate data back from the time without Machine and network settings.

OR You can do I do when my machine becomes retarded (because of software).

Backup,
Fresh install.
ONLY migrate applications
Manually pull user data from time machine. Ignore the user library unless you need something like address book or something. If that is the case, just pull that and replace it in the new library you have.

Though I have had issues because of applications on the machine. Ended up with a fresh install and only user data. Manually installed one program at a time till things acted weird, uninstalled the last program that caused issues.


Though that is a bit extreme.
Unobtainium
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MacBook Pro 17"
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3770k @ 4.5 1.312 load z77 Sabertooth GTX 670 FTW 1254/1700  Galaxy GTX 670 1254/1700 1.212 
RAMHard DriveHard DriveHard Drive
Patriot Viper Xtreme D2 1600  RAID 5 (3x750GB) 2TB Baraccuda Samsung 830 128GB 
Hard DriveOptical DriveCoolingOS
1TB Caviar Green  <.< DVD drive H100 WIndows 8 Pro 64 bit 
MonitorKeyboardPowerCase
Acer G235H Logitech thing Seasonic X 760W CM690 II Adv. 
MouseMouse PadAudioAudio
Logitech G400 Belkin AKG A701 JDS Labs Objective 2 
Audio
X-Fi Champion 
View all
CPUMotherboardGraphicsRAM
Core i5 750 @ Stock ASUS P7P55d-E Pro GTX 550 Ti SLI 8GB (4x2GB) G.Skill DDR3 1600 
Hard DriveHard DriveOptical DriveOS
Samsung 830 128GB 3x1TB RAID 5 Some DVD drive 7 Pro X64 
MonitorPowerCaseMouse
Some 17" TX 750 HAF 922 G500 
View all
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C2D T7800 @ 2.6GHz Apple mobo w/ GM-965 chipset 8600M GT 256MB GDDR3 :/ 4GB 667 
Hard DriveOptical DriveCoolingOS
Crucial M4 64GB SSD SuperDrive Stock OS X 10.8.2 
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Unobtainium
(21 items)
 
Brother's System
(14 items)
 
MacBook Pro 17"
(13 items)
 
CPUMotherboardGraphicsGraphics
3770k @ 4.5 1.312 load z77 Sabertooth GTX 670 FTW 1254/1700  Galaxy GTX 670 1254/1700 1.212 
RAMHard DriveHard DriveHard Drive
Patriot Viper Xtreme D2 1600  RAID 5 (3x750GB) 2TB Baraccuda Samsung 830 128GB 
Hard DriveOptical DriveCoolingOS
1TB Caviar Green  <.< DVD drive H100 WIndows 8 Pro 64 bit 
MonitorKeyboardPowerCase
Acer G235H Logitech thing Seasonic X 760W CM690 II Adv. 
MouseMouse PadAudioAudio
Logitech G400 Belkin AKG A701 JDS Labs Objective 2 
Audio
X-Fi Champion 
View all
CPUMotherboardGraphicsRAM
Core i5 750 @ Stock ASUS P7P55d-E Pro GTX 550 Ti SLI 8GB (4x2GB) G.Skill DDR3 1600 
Hard DriveHard DriveOptical DriveOS
Samsung 830 128GB 3x1TB RAID 5 Some DVD drive 7 Pro X64 
MonitorPowerCaseMouse
Some 17" TX 750 HAF 922 G500 
View all
CPUMotherboardGraphicsRAM
C2D T7800 @ 2.6GHz Apple mobo w/ GM-965 chipset 8600M GT 256MB GDDR3 :/ 4GB 667 
Hard DriveOptical DriveCoolingOS
Crucial M4 64GB SSD SuperDrive Stock OS X 10.8.2 
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post #10 of 11
1/18/13 at 12:46pm
Maybe we should do a "Tips, Tricks, and Scripts" compilation thread. I have a sheet of notes for common command line tasks used in a lab environment (mostly for use with ARD) that I could share. Covers...

Add Login Item
Add Printer
Add Printer (Alternate)
Add User to Admin Group
Add User to ARD Group
Bind to OpenDirectory
Change Desktop Picture
Change User Picture
Connect to a WiFi
Create Account(s) (w/ MCX parental controls) -- Unmanaged computers
Delete Account(s) -- Unmanaged computers
Delete a Printer
Delete All Login Items
Delete All Login Items (at shutdown) // Flush Printer Queue
Delete Every Printer
Disable Boot Key Combinations
Disable Dashboard
Eject All Disks
Install Package
Limit Time Machine Size
Lock Dock
Log In to a Computer Via ARD
Mount Network Volume
Reset Admin Password
Send a Keystroke w/ Meta Keys
Set Default Printer
Set Firmware Password
¡uʍop ǝpısdn ɯ,ı sǝou ɥo
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