I bought WD black 2 TB drive two years ago. It recently developed the uncorrectable sectors. I live in a foreign country. The drive was bought in the US. I couldn't find my country in the list on wd.com, so I e-mailed them about RMA. They said that they didn't accept shipping from my country, but if I had the receipt of purchase, they would help. Unfortunately I couldn't find the receipt so they denied to replace the drive. Did anybody have similar experience with Western Digital? How can I make them to honor the warranty?
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WD RMA question
post #2 of 16
11/3/12 at 4:12am
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With any product in any country, no receipt means no proof of purchase, you could have found it on the ground for all they know?
Just my
If it was an online purchase since you say you bought it in the US wouldn't the website you bought it off contain a receipt?
Just my
If it was an online purchase since you say you bought it in the US wouldn't the website you bought it off contain a receipt?
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post #4 of 16
11/3/12 at 7:37am
- Munkypoo7
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Quote:
Originally Posted by wanna_buy 
So all of you who had to RMA WD drives, sent your receipts first?
So all of you who had to RMA WD drives, sent your receipts first?
Whenever you want to claim any warranty, you need to show proof of purchase. Proof of purchase is usually a receipt / invoice.
Yes, whenever we need to return anything, whether it be a motherboard, RAM, HDD, SSD, etc, you must show a receipt. As to your specific question, when I RMA'd a WD Blue for my mom through WD, I had to show the receipt. Just standard operating procedure.
While you were stateside, if you bought your WD Black drive off of an online store like Newegg or Amazon, you can just log into your account, save a copy of your invoice and send that to WD and you'll be squared away.
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post #5 of 16
11/3/12 at 8:09am
- dixson01974
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Quote:
Not with WD. They go off the serial number.Originally Posted by Munkypoo7
Whenever you want to claim any warranty, you need to show proof of purchase. Proof of purchase is usually a receipt / invoice.
Yes, whenever we need to return anything, whether it be a motherboard, RAM, HDD, SSD, etc, you must show a receipt. As to your specific question, when I RMA'd a WD Blue for my mom through WD, I had to show the receipt. Just standard operating procedure.
While you were stateside, if you bought your WD Black drive off of an online store like Newegg or Amazon, you can just log into your account, save a copy of your invoice and send that to WD and you'll be squared away.
Whenever you want to claim any warranty, you need to show proof of purchase. Proof of purchase is usually a receipt / invoice.
Yes, whenever we need to return anything, whether it be a motherboard, RAM, HDD, SSD, etc, you must show a receipt. As to your specific question, when I RMA'd a WD Blue for my mom through WD, I had to show the receipt. Just standard operating procedure.
While you were stateside, if you bought your WD Black drive off of an online store like Newegg or Amazon, you can just log into your account, save a copy of your invoice and send that to WD and you'll be squared away.
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post #7 of 16
11/3/12 at 3:38pm
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Quote:
This is a pickel, i know that WD use the serial on the hard drives, to determine the manufacturing date and warranty specs.Originally Posted by wanna_buy
They didn't ask you for your receipt when you had to RMA your HDD?
They didn't ask you for your receipt when you had to RMA your HDD?
Bring that up into the email and tell them you don't need a receipt, you lost it and the serial number will tell you all the information they need anyway.
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post #8 of 16
11/3/12 at 4:41pm
- Sean Webster
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I never needed proof of purchase when I RMA'd before. They just asked me the approximate time I bought it.
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post #9 of 16
11/3/12 at 4:48pm
- Munkypoo7
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Name Team Rank Points / May Work Units / May munkypoo7 2,039 437,496 / 0 327 / 0 - Select All Posts By This User
Seems I got an overzealous representative then 
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post #10 of 16
11/3/12 at 4:51pm
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Quote:
Originally Posted by dixson01974
Not with WD. They go off the serial number.
Not with WD. They go off the serial number.
^this. WD go by serial number using their website rma section. difference is - my country is in the selection. no receipts needed. like someone suggested, supply your serial number to them.
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