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Quickfire Pro Problems - Page 2

post #11 of 15
11/7/12 at 9:11am
Quote:
Originally Posted by Darin View Post

No, to be honest I didn't want to blindly RMA the product because I was afraid I would just get another older firmware model or that maybe there was/wasn't a solution to my situation. Thanks for replying guys, makes me feel better about my CM purchases.
Let me know if you need a S/N or any other info for the tech support team.
I will hold off on the RMA until I hear about any other ideas to make this work.

Go ahead and file an rma and PM me the RMA number so we can go from there in rectifying this. If you need instructions/info on it let me know.
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post #12 of 15
11/8/12 at 5:11am
Thread Starter 
Since I bought this from cmstore-usa.com less than 30 days ago your warranty policy says I go through the store. Obviously, it's your store but I just want to make sure I'm supposed to be doing a standard warranty RMA since I don't see anything on the cmstore-usa.com website for RMA's.
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post #13 of 15
11/9/12 at 7:07am
Thread Starter 
PM sent.
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post #14 of 15
11/25/12 at 5:00am
Thread Starter 
One of these days I hope to have a keyboard to use. Not sure what kind of testing needs to be done but it's been in that status since Nov. 19th.
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post #15 of 15
12/3/12 at 10:49am
Thread Starter 
Just wanted to say I did receive my replacement today. Coolermaster upgraded my keyboard at no cost, so while I may have had to pay return shipping and wait a while, they made sure it was worth the cost/wait. Thanks to everyone involved, I haven't had a chance to test it yet at home, but that's not really the point. Thank you for making the effort.

Happy Holidays.
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