Originally Posted by GUNNY1966 I can give my thought on this issue first hand!
( 1 ) I paid - $ 119.00 USD on --> http://www.newegg.com/Product/Product.aspx?Item=N82E16835181032
( 2 ) I did install the corsair software & did the firmware update at the time & the results are as follows -
Corsair Technical Support has sent you a message regarding Case #5607435
Please do not reply directly to this e-mail as this address is not monitored.
To read the message and/or reply to the message, simply visit http://www.corsair
Corsair Corporate Headquarters
46221 Landing Parkway
Fremont, CA 94538
NOW READ THIS THREAD:
Now UNDERSTAND THIS: PER CORSAIR- Technobeard
Technobeard's PC Specs
Join Date: Oct 2012
POST ID # = 633839
If you would like to troubleshoot the issue, please create a ticket: http://www.corsair.com/helpdesk/
The flame war has been removed from this thread, and to prevent any future outbreaks, this thread will now be closed.
SIMPLY ANSWERED: Corsair DOES NOT want the consumers whom are currently considering purchasing these systems to READ or REALIZE they are faulty & there is currently NO FIRMWARE FIX to resolve the issue's with the H100i! If you think about it, it will cost YOU more money to follow the RMA process & the time down will not be taken into consideration while YOU, the consumer await the RMA process only to recieve a new pump ( WITH NO FIRMWARE INSTALLED ) & two new PWM Fans,
( BIG DEAL )! It is cheaper to purchase a pump on NewEgg & remove the Corsair pump & buy youself two new PWM fans! I know because I was one of those consumers Corsair SCREWED! I only have this to say they will NEVER again get ONE SINGLE PENNY of my money! $hit quality - $hit product!
I am going to gloss over the hyperbole and respond simply to the statement I bolded/underlined.
First off, Corsair is aware that they have some trouble with these units. From where I'm standing, they have done a good job of communicating with the end users and trying to find solutions (such as the first firmware update that fixed the low rpm fan noise). As always with online reviews, the majority of reviewers are the minority of end users who have issues with the product. I don't know about you, but I normally only go ask questions online or troubleshoot or give reviews if I'm having problems. The H100i in my rig currently is functioning flawlessly. Sure, the Link software could use some work (it thrashes my hard drives and I can't resolve it without uninstalling it, but what do I lose, really? Changing the LED color?), but otherwise it's keeping my 3570K at 4.3GHz nice and cool.
Secondly, I have personally gone through the Corsair RMA process for a new H100i because I shorted the pump (READ: end user error), and they offered to replace the whole unit with a brand new system if I shipped it to them. And so a brand new H100i, after MY screwup, only cost me shipping one way. Name major companies that do that on a regular basis. I received a brand-new in the plastic H100i with very little down-time.
The unit they shipped me was a new unit with all the normal instructions/hardware/new fans/etc. The firmware needed to be updated, but it definitely had the firmware that all the H100i's have shipped with from the factory. It was easy to follow the directions and update the firmware. Bingo-Bango.
Now I can understand how some people, like you apparently, are very upset with the H100i because it doesn't give flawless, whisper-quiet performance for the $120 you spent on it. I can't speak for most users, but I purchased the H100i because I didn't have the guts/money/time/expertise to go custom watercooling, but wanted to get the best cooling I could for the cost of a good air-cooler, that didn't hide my pretty motherboard and block airflow in my case.
I think my money was well spent. There are a lot of other CLCs on the market now (Kraken, etc) that may give you what you want. I was already utilizing Corsair components in my build, and was impressed and satisified with their performance, so I purchased the H100i and have not been disappointed.
I'm not saying you're wrong, as this may have really been your experience. However, I had nothing but professional, over-the-top customer service from my dealings with them.