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[ASUS] What to do if you can not download Drivers from the official website (Mostly applies to...

post #1 of 9
11/6/12 at 6:53am
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Hello OCN!
Okay, I'm not too sure where to post this, but here seems the most appropriate.

Nowadays, when buying a new product, it is recommended to download the drivers from the official vendor's website.
While it generally works, there's a problem with ASUS:

If you are, like me, the happy owner of ASUS motherboards, you may have noticed that when you try to browse the canadian ASUS website (ca.asus.com), you will be unable to download anything from it.

All you will have is something like this:


What's even worse; it does not work on any web browser:


This issue exists since several years, and there apparently is no progress on the matter.
While the solution may not be obvious to everyone, I found that the US/international web site works just fine (www.asus.com)


I hope that this can help saving OCN readers a few head-desk sessions wink.gif
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post #2 of 9
11/6/12 at 9:12am
Weird, the French language version works, but not the English.
Methinks there may be some politics here!
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post #3 of 9
11/6/12 at 9:17am
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Quote:
Originally Posted by billbartuska View Post

Weird, the French language version works, but not the English.
Methinks there may be some politics here!
Ouch, lol.
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post #4 of 9
11/6/12 at 9:23am
That is odd I can't get to any Crosshair V FormulaZ downloads on any english site.
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post #5 of 9
11/6/12 at 11:55am
Thanks for providing the photos. I'll pass those along and try and get that fixed.
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post #6 of 9
11/7/12 at 9:23am
I moderate on the ASUS website, and it's hard to get anything done there.
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post #7 of 9
11/7/12 at 9:39am
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Quote:
Originally Posted by TotemTed View Post

That is odd I can't get to any Crosshair V FormulaZ downloads on any english site.
Odd indeed. the US website works here.
What I'm sure is that driver direct links works.
However, the ASUS Update utility is barely working (unable to connect).
Quote:
Originally Posted by cl-scott View Post

Thanks for providing the photos. I'll pass those along and try and get that fixed.
No problem. I was quite shocked to see that it didn't get fixed yet, so I passed the word where I was sure it would be noticed.
Quote:
Originally Posted by billbartuska View Post

I moderate on the ASUS website, and it's hard to get anything done there.
Needs More employees. or work amount control. tongue.gif
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post #8 of 9
11/7/12 at 10:45am
Quote:
Originally Posted by Tarnix View Post

No problem. I was quite shocked to see that it didn't get fixed yet, so I passed the word where I was sure it would be noticed.

I did pass it along, and I was told that it would be looked into. It might not be an immediate thing for reasons I can't get into, but it's being looked into. As a general rule you guys can send me a PM or email with these issues, and I'll get them over to where they need to go. If it's some issue with the way the website is rendering, photos would be appreciated.
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post #9 of 9
11/7/12 at 11:06am
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Quote:
Originally Posted by cl-scott View Post

I did pass it along, and I was told that it would be looked into. It might not be an immediate thing for reasons I can't get into, but it's being looked into. As a general rule you guys can send me a PM or email with these issues, and I'll get them over to where they need to go. If it's some issue with the way the website is rendering, photos would be appreciated.
Cheers. I'll be sure to forward any other weird stuff I come across and direct users experimenting other similar issues toward you.
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Epic picture is Epic
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Your best Skyrim "Awesome pictures"?
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CPUMotherboardGraphicsRAM
AMD FX-8350 ASUS Crosshair V Formula-Z ASUS GTX660-DC2O-2GD5 Crucial Ballistix Tactical 
Hard DriveHard DriveCoolingOS
Western Digital RED 1TB Samsung 840 SSD 120GB Corsair H80 Hydro Series Liquid CPU Cooler Windows 8 Pro 
MonitorMonitorKeyboardPower
Philips 227ELPH Compaq WF 1907 Logitech G710+ XFX Pro 750W Black Edition Single Rail 
CaseMouseMouse PadAudio
Fractal Design Define R4 ATX Mid Tower Window ... M.M.O. 7 Gaming Mouse Cyborg CCB437130002/04/1 ... None for now. It's on my list. Native Instruments Traktor Audio 2 
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