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[ASUS] What to do if you can not download Drivers from the official website (Mostly applies to canadian people)

post #1 of 9
Thread Starter 
Hello OCN!
Okay, I'm not too sure where to post this, but here seems the most appropriate.

Nowadays, when buying a new product, it is recommended to download the drivers from the official vendor's website.
While it generally works, there's a problem with ASUS:

If you are, like me, the happy owner of ASUS motherboards, you may have noticed that when you try to browse the canadian ASUS website (ca.asus.com), you will be unable to download anything from it.

All you will have is something like this:


What's even worse; it does not work on any web browser:


This issue exists since several years, and there apparently is no progress on the matter.
While the solution may not be obvious to everyone, I found that the US/international web site works just fine (www.asus.com)


I hope that this can help saving OCN readers a few head-desk sessions wink.gif
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post #2 of 9
Weird, the French language version works, but not the English.
Methinks there may be some politics here!
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FX6300 Black M5A99X EVO R2.0 Nvidia GTS450 Team Vulcan PC3 12800 
Hard DriveOptical DriveCoolingOS
Samsung 840 PRO Asus DRW-1608P (x2) Custom Water Cooling Win7 (Ult), Win 8.1 & Win Server 2012 R2 
MonitorKeyboardPowerCase
2 X Samsung 915N Ducky Shine III, Blue Cherry/Blue LEDs PCP&C 1kw Lian Li PC-71 (W/Window) 
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post #3 of 9
Thread Starter 
Quote:
Originally Posted by billbartuska View Post

Weird, the French language version works, but not the English.
Methinks there may be some politics here!
Ouch, lol.
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post #4 of 9
That is odd I can't get to any Crosshair V FormulaZ downloads on any english site.
post #5 of 9
Thanks for providing the photos. I'll pass those along and try and get that fixed.
post #6 of 9
I moderate on the ASUS website, and it's hard to get anything done there.
My System
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FX6300 Black M5A99X EVO R2.0 Nvidia GTS450 Team Vulcan PC3 12800 
Hard DriveOptical DriveCoolingOS
Samsung 840 PRO Asus DRW-1608P (x2) Custom Water Cooling Win7 (Ult), Win 8.1 & Win Server 2012 R2 
MonitorKeyboardPowerCase
2 X Samsung 915N Ducky Shine III, Blue Cherry/Blue LEDs PCP&C 1kw Lian Li PC-71 (W/Window) 
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My System
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CPUMotherboardGraphicsRAM
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Hard DriveOptical DriveCoolingOS
Samsung 840 PRO Asus DRW-1608P (x2) Custom Water Cooling Win7 (Ult), Win 8.1 & Win Server 2012 R2 
MonitorKeyboardPowerCase
2 X Samsung 915N Ducky Shine III, Blue Cherry/Blue LEDs PCP&C 1kw Lian Li PC-71 (W/Window) 
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post #7 of 9
Thread Starter 
Quote:
Originally Posted by TotemTed View Post

That is odd I can't get to any Crosshair V FormulaZ downloads on any english site.
Odd indeed. the US website works here.
What I'm sure is that driver direct links works.
However, the ASUS Update utility is barely working (unable to connect).
Quote:
Originally Posted by cl-scott View Post

Thanks for providing the photos. I'll pass those along and try and get that fixed.
No problem. I was quite shocked to see that it didn't get fixed yet, so I passed the word where I was sure it would be noticed.
Quote:
Originally Posted by billbartuska View Post

I moderate on the ASUS website, and it's hard to get anything done there.
Needs More employees. or work amount control. tongue.gif
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Samsung 840 Pro Western Digital RED 1TB Kingston HyperX Savage Some random UltraSpeed Rewritable Lightscrible-... 
CoolingOSMonitorKeyboard
Phanteks PH-TC14PE 140mm UFB Windows 10 Pro Philips 227ELPH Logitech G710+ 
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post #8 of 9
Quote:
Originally Posted by Tarnix View Post

No problem. I was quite shocked to see that it didn't get fixed yet, so I passed the word where I was sure it would be noticed.

I did pass it along, and I was told that it would be looked into. It might not be an immediate thing for reasons I can't get into, but it's being looked into. As a general rule you guys can send me a PM or email with these issues, and I'll get them over to where they need to go. If it's some issue with the way the website is rendering, photos would be appreciated.
post #9 of 9
Thread Starter 
Quote:
Originally Posted by cl-scott View Post

I did pass it along, and I was told that it would be looked into. It might not be an immediate thing for reasons I can't get into, but it's being looked into. As a general rule you guys can send me a PM or email with these issues, and I'll get them over to where they need to go. If it's some issue with the way the website is rendering, photos would be appreciated.
Cheers. I'll be sure to forward any other weird stuff I come across and direct users experimenting other similar issues toward you.
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Samsung 840 Pro Western Digital RED 1TB Kingston HyperX Savage Some random UltraSpeed Rewritable Lightscrible-... 
CoolingOSMonitorKeyboard
Phanteks PH-TC14PE 140mm UFB Windows 10 Pro Philips 227ELPH Logitech G710+ 
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EVGA Supernova 750 G2 Fractal Design Define R4 Logitech G600 Star Citizen "Drake Interplanetary" Edition Gol... 
Audio
Creative SoundBlaster Zx 
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Flailbox 2.5
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CPUMotherboardGraphicsRAM
i7-4790K Gigabyte Z97X-UD3H-BK evga GTX 970 SC Mushkin Enhanced Blackline (997123F) 
Hard DriveHard DriveHard DriveOptical Drive
Samsung 840 Pro Western Digital RED 1TB Kingston HyperX Savage Some random UltraSpeed Rewritable Lightscrible-... 
CoolingOSMonitorKeyboard
Phanteks PH-TC14PE 140mm UFB Windows 10 Pro Philips 227ELPH Logitech G710+ 
PowerCaseMouseMouse Pad
EVGA Supernova 750 G2 Fractal Design Define R4 Logitech G600 Star Citizen "Drake Interplanetary" Edition Gol... 
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Overclock.net › Forums › AMD › AMD Motherboards › [ASUS] What to do if you can not download Drivers from the official website (Mostly applies to canadian people)