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Virus detected on laptop, Microsoft security essentials is useless. What can I do?

post #1 of 11
Thread Starter 
Hey guys

My parents recently caught a virus, they say its probably my sister. Microsoft security essentials detected many dangerous threat. One is called huiq.exe. But the problem is MSE detects them but it cannot remove them.

I never dealt that much with virusees before. Can you propose me something, a software, to remove those annoying viruses?

Thanks guys, you help is much appreciated.
Quad Damage
(24 items)
 
  
CPUMotherboardGraphicsRAM
Intel i7 4930k @ 4.6Ghz Asus Rampage IV Extreme (Koolance Full WB) 2 x GTX 1080ti FE in SLI (EK WATERBLOCK) Corsair Dominator GT 2133 MHz (16GB) 
Hard DriveHard DriveHard DriveHard Drive
3 TB Seagate OCZ Vertex 4 256GB Crucial M4 128GB ADATA SX900 128GB 
CoolingCoolingCoolingCooling
RIVE Koolance Waterblock (VRM and PCH) Feser X-Changer 360 Feser X-Changer 240 Feser X-Changer 480 
CoolingCoolingCoolingOS
WaterCool MoRA3 Pro with Gentle Typhoon 3 x MCP 655 pumps (With EK top...all serial) 2 x EK FC 1080ti Blocks Windows 7 Ultimate x64 
MonitorMonitorKeyboardPower
Asus ROG Swift PG348Q (3440x1440 @100hz) CrossOver 27Q Led-P Logitech G15 EVGA SuperNova 1600T2 (Titanium) 
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Quad Damage
(24 items)
 
  
CPUMotherboardGraphicsRAM
Intel i7 4930k @ 4.6Ghz Asus Rampage IV Extreme (Koolance Full WB) 2 x GTX 1080ti FE in SLI (EK WATERBLOCK) Corsair Dominator GT 2133 MHz (16GB) 
Hard DriveHard DriveHard DriveHard Drive
3 TB Seagate OCZ Vertex 4 256GB Crucial M4 128GB ADATA SX900 128GB 
CoolingCoolingCoolingCooling
RIVE Koolance Waterblock (VRM and PCH) Feser X-Changer 360 Feser X-Changer 240 Feser X-Changer 480 
CoolingCoolingCoolingOS
WaterCool MoRA3 Pro with Gentle Typhoon 3 x MCP 655 pumps (With EK top...all serial) 2 x EK FC 1080ti Blocks Windows 7 Ultimate x64 
MonitorMonitorKeyboardPower
Asus ROG Swift PG348Q (3440x1440 @100hz) CrossOver 27Q Led-P Logitech G15 EVGA SuperNova 1600T2 (Titanium) 
CaseMouseMouse PadAudio
Corsair Obsidian Heavily Modded Logitech G700 RocketFish Speed/Control M-audio AV-40 (Logitech G-35) 
  hide details  
Reply
post #2 of 11
try malwarebytes

http://www.malwarebytes.org/
Easy V3
(17 items)
 
12 Pack
(15 items)
 
 
CPUMotherboardGraphicsRAM
i7-4820k Asus Rampage IV BE evga 1080ti FE w/ hybrid kit 16 GB G.Skill Trident X 2400mhz  
Hard DriveHard DriveOptical DriveCooling
Samsung 840 EVO 120gb Samsung 840 EVO 1TB Samsung Blu-ray Corsair H110 
OSMonitorKeyboardPower
windows 10 Asus PG278Q Ducky Shine 3 - blue led - cherry mx browns Seasonic Platinum-1000 
CaseMouseMouse PadAudio
Dimastech Easy V3 Mionix NAOS 8200 Mionix Ensis 320 titanium HD  
Other
audio technica ATH-A900X 
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Easy V3
(17 items)
 
12 Pack
(15 items)
 
 
CPUMotherboardGraphicsRAM
i7-4820k Asus Rampage IV BE evga 1080ti FE w/ hybrid kit 16 GB G.Skill Trident X 2400mhz  
Hard DriveHard DriveOptical DriveCooling
Samsung 840 EVO 120gb Samsung 840 EVO 1TB Samsung Blu-ray Corsair H110 
OSMonitorKeyboardPower
windows 10 Asus PG278Q Ducky Shine 3 - blue led - cherry mx browns Seasonic Platinum-1000 
CaseMouseMouse PadAudio
Dimastech Easy V3 Mionix NAOS 8200 Mionix Ensis 320 titanium HD  
Other
audio technica ATH-A900X 
  hide details  
Reply
post #3 of 11
Use a free one like Avast or AVG etc... there are many.
 
BitoHeaven
(16 items)
 
Cigar ATX PC
(14 items)
 
CPUMotherboardGraphicsGraphics
Intel i7 4770k @ 4.5GHz Asus Maximus VI Gene Gigabyte R9 290 @ 1160MHz/1350MHz Gigabyte R9 290 @ 1160MHz/1350MHz 
RAMHard DriveHard DriveOptical Drive
G.Skill Trident X 2X8GB DDR3 2400MHz Samsung 840 PRO 256GB  Seagate Barracuda 7200.14 3TB SATA III 6Gb/s 64... Pioneer Blu-ray Burner 
CoolingOSMonitorKeyboard
Liquid Single Loop Triple Radiators Win 7 SP1 Professional x64bit  Samsung SynchMaster 24" Widescreen 1200p TFT-LC... Logitech G15 
PowerCaseMouseMouse Pad
EVGA SuperNOVA G2 1300w 80+ Gold Fully Modular  Fractal Design Arc Midi R2 Microsoft Sidewinder X5 Allsop Redmond Mouse Pad 
Audio
Cambridge Soundworks 5.1 
CPUMotherboardGraphicsRAM
Intel Core i5-3570K @ 4.6GHz ASRock Z77E-ITX mITX  Sapphire HD 7990 @ 1090MHz/1600MHz G.SKILL Ripjaws 2X4GB DDR3-1600 @ 1866MHz 
Hard DriveHard DriveOptical DriveCooling
Crucial SSD 128GB mSATA SATA III 6GB  Seagate Barracuda 7200.12 1TB SATA II 32MB 7200RPM LG DVD R/W SATA with LightScribe Corsair Cooling Hydro Series H100 
OSMonitorKeyboardPower
Win 7 Professional x64bit Samsung 52" 1080p 60Hz LCD Logitech Wireless K330 Corsair AX850 Gold Fully Modular 
CaseMouseMouse PadAudio
BitFenix Prodigy Mini-ATX Black  Logitech Wireless M215 Corsair Vengeance MM200 Yamaha RX-V681 & PSB/Polk Audio 5.1 
CPUMotherboardGraphicsRAM
AMD Athlon II X4 640 ASRock N68C-GS NVIDIA 6600GT G. Skill Ripjaws DDR3 1600MHz 
Hard DriveOptical DriveCoolingOS
WD Caviar Blue 500GB 16MB Cache 7200RPM LG Optical Drive Thermaltake Max Orb Windows 7 
MonitorKeyboardPowerCase
Viewsonic 19” Flatscreen CRT Gigabyte GK-K6800 103  Thermaltake TR2 600W Cigar Boxes 
MouseMouse Pad
Zalman ZM-M300 Corsair Vengeance MM200 
  hide details  
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BitoHeaven
(16 items)
 
Cigar ATX PC
(14 items)
 
CPUMotherboardGraphicsGraphics
Intel i7 4770k @ 4.5GHz Asus Maximus VI Gene Gigabyte R9 290 @ 1160MHz/1350MHz Gigabyte R9 290 @ 1160MHz/1350MHz 
RAMHard DriveHard DriveOptical Drive
G.Skill Trident X 2X8GB DDR3 2400MHz Samsung 840 PRO 256GB  Seagate Barracuda 7200.14 3TB SATA III 6Gb/s 64... Pioneer Blu-ray Burner 
CoolingOSMonitorKeyboard
Liquid Single Loop Triple Radiators Win 7 SP1 Professional x64bit  Samsung SynchMaster 24" Widescreen 1200p TFT-LC... Logitech G15 
PowerCaseMouseMouse Pad
EVGA SuperNOVA G2 1300w 80+ Gold Fully Modular  Fractal Design Arc Midi R2 Microsoft Sidewinder X5 Allsop Redmond Mouse Pad 
Audio
Cambridge Soundworks 5.1 
CPUMotherboardGraphicsRAM
Intel Core i5-3570K @ 4.6GHz ASRock Z77E-ITX mITX  Sapphire HD 7990 @ 1090MHz/1600MHz G.SKILL Ripjaws 2X4GB DDR3-1600 @ 1866MHz 
Hard DriveHard DriveOptical DriveCooling
Crucial SSD 128GB mSATA SATA III 6GB  Seagate Barracuda 7200.12 1TB SATA II 32MB 7200RPM LG DVD R/W SATA with LightScribe Corsair Cooling Hydro Series H100 
OSMonitorKeyboardPower
Win 7 Professional x64bit Samsung 52" 1080p 60Hz LCD Logitech Wireless K330 Corsair AX850 Gold Fully Modular 
CaseMouseMouse PadAudio
BitFenix Prodigy Mini-ATX Black  Logitech Wireless M215 Corsair Vengeance MM200 Yamaha RX-V681 & PSB/Polk Audio 5.1 
CPUMotherboardGraphicsRAM
AMD Athlon II X4 640 ASRock N68C-GS NVIDIA 6600GT G. Skill Ripjaws DDR3 1600MHz 
Hard DriveOptical DriveCoolingOS
WD Caviar Blue 500GB 16MB Cache 7200RPM LG Optical Drive Thermaltake Max Orb Windows 7 
MonitorKeyboardPowerCase
Viewsonic 19” Flatscreen CRT Gigabyte GK-K6800 103  Thermaltake TR2 600W Cigar Boxes 
MouseMouse Pad
Zalman ZM-M300 Corsair Vengeance MM200 
  hide details  
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post #4 of 11
Thread Starter 
You think it will erase the threat better than Microsoft Secutiryt essentials?

I thought that MSE software was good.
Quad Damage
(24 items)
 
  
CPUMotherboardGraphicsRAM
Intel i7 4930k @ 4.6Ghz Asus Rampage IV Extreme (Koolance Full WB) 2 x GTX 1080ti FE in SLI (EK WATERBLOCK) Corsair Dominator GT 2133 MHz (16GB) 
Hard DriveHard DriveHard DriveHard Drive
3 TB Seagate OCZ Vertex 4 256GB Crucial M4 128GB ADATA SX900 128GB 
CoolingCoolingCoolingCooling
RIVE Koolance Waterblock (VRM and PCH) Feser X-Changer 360 Feser X-Changer 240 Feser X-Changer 480 
CoolingCoolingCoolingOS
WaterCool MoRA3 Pro with Gentle Typhoon 3 x MCP 655 pumps (With EK top...all serial) 2 x EK FC 1080ti Blocks Windows 7 Ultimate x64 
MonitorMonitorKeyboardPower
Asus ROG Swift PG348Q (3440x1440 @100hz) CrossOver 27Q Led-P Logitech G15 EVGA SuperNova 1600T2 (Titanium) 
CaseMouseMouse PadAudio
Corsair Obsidian Heavily Modded Logitech G700 RocketFish Speed/Control M-audio AV-40 (Logitech G-35) 
  hide details  
Reply
Quad Damage
(24 items)
 
  
CPUMotherboardGraphicsRAM
Intel i7 4930k @ 4.6Ghz Asus Rampage IV Extreme (Koolance Full WB) 2 x GTX 1080ti FE in SLI (EK WATERBLOCK) Corsair Dominator GT 2133 MHz (16GB) 
Hard DriveHard DriveHard DriveHard Drive
3 TB Seagate OCZ Vertex 4 256GB Crucial M4 128GB ADATA SX900 128GB 
CoolingCoolingCoolingCooling
RIVE Koolance Waterblock (VRM and PCH) Feser X-Changer 360 Feser X-Changer 240 Feser X-Changer 480 
CoolingCoolingCoolingOS
WaterCool MoRA3 Pro with Gentle Typhoon 3 x MCP 655 pumps (With EK top...all serial) 2 x EK FC 1080ti Blocks Windows 7 Ultimate x64 
MonitorMonitorKeyboardPower
Asus ROG Swift PG348Q (3440x1440 @100hz) CrossOver 27Q Led-P Logitech G15 EVGA SuperNova 1600T2 (Titanium) 
CaseMouseMouse PadAudio
Corsair Obsidian Heavily Modded Logitech G700 RocketFish Speed/Control M-audio AV-40 (Logitech G-35) 
  hide details  
Reply
post #5 of 11
Malwarebytes +1
post #6 of 11
Any of these will detect and erase.
 
BitoHeaven
(16 items)
 
Cigar ATX PC
(14 items)
 
CPUMotherboardGraphicsGraphics
Intel i7 4770k @ 4.5GHz Asus Maximus VI Gene Gigabyte R9 290 @ 1160MHz/1350MHz Gigabyte R9 290 @ 1160MHz/1350MHz 
RAMHard DriveHard DriveOptical Drive
G.Skill Trident X 2X8GB DDR3 2400MHz Samsung 840 PRO 256GB  Seagate Barracuda 7200.14 3TB SATA III 6Gb/s 64... Pioneer Blu-ray Burner 
CoolingOSMonitorKeyboard
Liquid Single Loop Triple Radiators Win 7 SP1 Professional x64bit  Samsung SynchMaster 24" Widescreen 1200p TFT-LC... Logitech G15 
PowerCaseMouseMouse Pad
EVGA SuperNOVA G2 1300w 80+ Gold Fully Modular  Fractal Design Arc Midi R2 Microsoft Sidewinder X5 Allsop Redmond Mouse Pad 
Audio
Cambridge Soundworks 5.1 
CPUMotherboardGraphicsRAM
Intel Core i5-3570K @ 4.6GHz ASRock Z77E-ITX mITX  Sapphire HD 7990 @ 1090MHz/1600MHz G.SKILL Ripjaws 2X4GB DDR3-1600 @ 1866MHz 
Hard DriveHard DriveOptical DriveCooling
Crucial SSD 128GB mSATA SATA III 6GB  Seagate Barracuda 7200.12 1TB SATA II 32MB 7200RPM LG DVD R/W SATA with LightScribe Corsair Cooling Hydro Series H100 
OSMonitorKeyboardPower
Win 7 Professional x64bit Samsung 52" 1080p 60Hz LCD Logitech Wireless K330 Corsair AX850 Gold Fully Modular 
CaseMouseMouse PadAudio
BitFenix Prodigy Mini-ATX Black  Logitech Wireless M215 Corsair Vengeance MM200 Yamaha RX-V681 & PSB/Polk Audio 5.1 
CPUMotherboardGraphicsRAM
AMD Athlon II X4 640 ASRock N68C-GS NVIDIA 6600GT G. Skill Ripjaws DDR3 1600MHz 
Hard DriveOptical DriveCoolingOS
WD Caviar Blue 500GB 16MB Cache 7200RPM LG Optical Drive Thermaltake Max Orb Windows 7 
MonitorKeyboardPowerCase
Viewsonic 19” Flatscreen CRT Gigabyte GK-K6800 103  Thermaltake TR2 600W Cigar Boxes 
MouseMouse Pad
Zalman ZM-M300 Corsair Vengeance MM200 
  hide details  
Reply
 
BitoHeaven
(16 items)
 
Cigar ATX PC
(14 items)
 
CPUMotherboardGraphicsGraphics
Intel i7 4770k @ 4.5GHz Asus Maximus VI Gene Gigabyte R9 290 @ 1160MHz/1350MHz Gigabyte R9 290 @ 1160MHz/1350MHz 
RAMHard DriveHard DriveOptical Drive
G.Skill Trident X 2X8GB DDR3 2400MHz Samsung 840 PRO 256GB  Seagate Barracuda 7200.14 3TB SATA III 6Gb/s 64... Pioneer Blu-ray Burner 
CoolingOSMonitorKeyboard
Liquid Single Loop Triple Radiators Win 7 SP1 Professional x64bit  Samsung SynchMaster 24" Widescreen 1200p TFT-LC... Logitech G15 
PowerCaseMouseMouse Pad
EVGA SuperNOVA G2 1300w 80+ Gold Fully Modular  Fractal Design Arc Midi R2 Microsoft Sidewinder X5 Allsop Redmond Mouse Pad 
Audio
Cambridge Soundworks 5.1 
CPUMotherboardGraphicsRAM
Intel Core i5-3570K @ 4.6GHz ASRock Z77E-ITX mITX  Sapphire HD 7990 @ 1090MHz/1600MHz G.SKILL Ripjaws 2X4GB DDR3-1600 @ 1866MHz 
Hard DriveHard DriveOptical DriveCooling
Crucial SSD 128GB mSATA SATA III 6GB  Seagate Barracuda 7200.12 1TB SATA II 32MB 7200RPM LG DVD R/W SATA with LightScribe Corsair Cooling Hydro Series H100 
OSMonitorKeyboardPower
Win 7 Professional x64bit Samsung 52" 1080p 60Hz LCD Logitech Wireless K330 Corsair AX850 Gold Fully Modular 
CaseMouseMouse PadAudio
BitFenix Prodigy Mini-ATX Black  Logitech Wireless M215 Corsair Vengeance MM200 Yamaha RX-V681 & PSB/Polk Audio 5.1 
CPUMotherboardGraphicsRAM
AMD Athlon II X4 640 ASRock N68C-GS NVIDIA 6600GT G. Skill Ripjaws DDR3 1600MHz 
Hard DriveOptical DriveCoolingOS
WD Caviar Blue 500GB 16MB Cache 7200RPM LG Optical Drive Thermaltake Max Orb Windows 7 
MonitorKeyboardPowerCase
Viewsonic 19” Flatscreen CRT Gigabyte GK-K6800 103  Thermaltake TR2 600W Cigar Boxes 
MouseMouse Pad
Zalman ZM-M300 Corsair Vengeance MM200 
  hide details  
Reply
post #7 of 11
If malwarebytes doesn't get rid of your problem then grab http://www.emsisoft.com/en/software/eek/ . Update the definitions, then run a deep scan. Should clear you right up
post #8 of 11
Turn off your computer, Turn it on and boot into safe mode with networking , Run Rkill and then install Malwarebytes , Run update and run quick scan ( this is important) quick scan only. Then remove anything that it found. If MalwareByte ask you to reboot then do that. Otherwise reboot and then boot into normal windows. Download HitmanPro 32bit or 64bit( depend on your system) and then Run Normal Scan with Hitman Pro. After that remove with Trial Activation. I would install (run) HitmanPro on the flash drive that way you can use it again after 30days by switching the USB. If you install on your computer than only 1 time deal, you can't use it again after 30 days.
When you finish with all that double check with SuperAntiSpyware. Here are all the links. Download all of them to flash drive and process to your mom computer. Uninstall All these tools after use. Malwarebytes is GOOD to keep.

MICROSOFT SECURITY ESSENTIALS SUCK BIG TIME.


MalwareByte

http://www.bleepingcomputer.com/download/malwarebytes-anti-malware/

Rkill

http://www.bleepingcomputer.com/download/rkill/

HitmansPro 32

http://dl.surfright.nl/HitmanPro36.exe

HitmanPro 64

http://dl.surfright.nl/HitmanPro36_x64.exe

SuperAntiSpyware


http://cdn.superantispyware.com/SUPERAntiSpyware.exe





You know where to find me if you need help. I can remotely remove for you too. biggrin.gif
post #9 of 11
Hey Dude,

I'm a PC Tech by trade and I've had to deal with many viruses. Sometimes, if you have AVG or anything else installed already you can remove the virus. But if the computer is already infected then you might not be able to install the Anti-Virus because the virus blocks the install.

You can get around this though, what i usually do is remove the HDD from the laptop and put it into a Hard Drive Caddy. Once you've done that, get another PC and install AVG Free (Preferebly a PC you don't care about). Then once AVG is installed boot up the PC into Safe Mode, it's very important that you boot into safe mode otherwise you'll most likely infect the other PC. Then connect the Hard Drive Caddy to the PC booted into safe mode, and run a full scan. That should remove the virus.

Hope that helps,
post #10 of 11
Good advice from: eviltommyng.

I'd reformat though, I wouldn't take the chance of using an infected PC.
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