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Corsair deny all knowledge - AX1200i software broken (probably applies to AX860i and AX760i as well) - Page 17

post #161 of 257
I dont get why companies keep doing stuff like that. It would be so easy and cheap for them to write something like.
"We are sorry, we work on a solution.
Currently we are working on a fix.
Since you were dissatisfied we would like to compensate you with
We will send you asap.

Thank you so much for your trust in our company and again we are really sorry for any inconveniences"

Big tip: People you should care about (customers) would love your company. They know that YOU take them serious
and that you take care of them.
It also shows CONFIDENCE in you own company if you admit that even YOU make mistakes.

E.g. No one cared that Crucial had drives/fw issues because the instantly said: Yup that is our fault. We will fix it asap.
That is how a mature company handles issues.

Small tip: Since I dont put a copyright on the above text any company could use the above statement.
Just copy and paste it. Just make sure you replace with an actual product from your line.

Nothing is worse than reputation loss.

I have a Corsair PSU and recommend Corsair. Please dont make me look like a fool. Please.
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post #162 of 257
Hi well that cat could already be out of the bag! as ive found reviews on Amazon about there items with link etc.
So the bad news is travelling there was a few links to write ups but Amazon removed them but been side posted.

I make you right in being a mature company admitting that it had made a problem which everyone does.
But it's the man that has the balls to say sorry/admit fault that people remember for the right reasons and not the one that sticks his head in the sand and ignores it all.

But like many companies before and since have come just profit orientated and forget the people that actually buy/use there items in the end they start bleating that they have no sales and markets are dead(well for them it would be)then try to bully other companies to help them out by other means then the share holders ask questions and it all hits the fans.

But i think Corsairs become too top heavy and trying to be a jack of all trades But surely a master of none now as even there rams loosing out now with some bad feedback ive found when checking some info i needed and that was what corsair was really known for so why let the butt get ripped (or do ii themselves?)out of the company?

Anyone remember the famous Gerald Ratner speech years back? Well riches to rags the company went!


But remember Corsair being humble isn't anything to be a shamed off it's a sign that your human and real.
post #163 of 257
Thread Starter 
Quote:
Originally Posted by oscarbravo View Post

ive found reviews on Amazon about there items with link etc. So the bad news is travelling there was a few links to write ups but Amazon removed them but been side posted.

Would be interesting if you could post links to those reviews and accounts of problems here.

Now 16 days since I emailed Mike Clements at Corsair to say the problem wasn't fixed by the link commander they sent me.

Now 8 days since I replied rebutting his allegation that I had been misleading in this thread.

No response to either.
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post #164 of 257
I have to admit that after reading this thread, I'm kind of worried about this power supply, especially since I just installed it in my system... but I'm not using corsair link so it's just a regular power supply for me (thankfully?). Here's to hoping that they fix the problem for you and that they release a permanent fix to the problem..
post #165 of 257
To actually see this happening is pretty scary.

In Singapore, parts arrive at our hands by means of distributors, so if the after-sales service is crap or nonexistent, the distributors are scheisse.

But to have Corsair and Asus directly dish out this crapola over at your end... Wow.
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post #166 of 257
Quote:
Originally Posted by coachmark2 View Post

Extreme arrogance. That's just ridiculous man. You don't come into a snipestorm like this one and tell people "what you do and don't tolerate". You don't imply that your customer who has been desperately trying to get a solution for MONTHS that YOU HAVE IGNORED is lying or misleading.

You don't march in here with this superior attitude that because you're Corsair you're immediately off the hook for any responsibility.

I sincerely hope you don't speak for your company. Between that response above and the lack of support for a user who bought a VERY expensive piece of equipment, your FLAGSHIP MODEL, you are handling this situation horribly.

It is shameful and completely idiotic to think you're the victim here and that you're the ones not at fault. You've delivered completely awful customer service and you've severely damaged your reputation. You've lost many customers due to this fiasco, myself being one of them.

So roll up your superior sleeves and dump the attitude, and help the person who trusted you with his money!!

100% agree with you there. I used to feel okay recommending Corsair products, but over the last year or two, they have had some major issues. Either they're expanding too fast and aren't hiring enough people, or they've lost their way and become about the money, not caring about the products they put out. Corsair customer support used to be some of the best in the business, up there with the support I expect from companies like EVGA. In the past year or two, I have seen a massive influx of people complaining about a lack of customer service, rude and out of line commenting in their forums and by their support on here (Yellowbeard's outburst is a perfect example), and ignoring serious issues until they gain massive traction on forums.

On top of that, they also seem to be using their customers as Alpha testers with the Link software. I actively recommend people to avoid anything with Corsair Link because I know it's a steaming pile that is more hassle than it's worth. And I really wasn't happy that it wasn't made explicit that it wasn't compatible with Windows 8 for a long time. I knew plenty of people who bought it for Link and couldn't use it because of that.

Lastly, I'm really disappointed to see that Corsair seems to be driven by greed. While they used to charge a small premium for components that had better build quality than their competition and offered awesome customer support, they now sell products for a massive markup that are often worse than similarly priced competitors. And doing things like releasing a partially mechanical, partially rubber dome keyboard was a slap in the face to consumers.

I really would love to be able to actively recommend Corsair again and would love to see them revert to the company that they were two years ago, but it seems like that's a pipe dream right now. I really did love their products, a lot of the innovations they brought, and how they forced people to compete with them. They earned their devout followers for a good reason. Now they've become institutionalized just like Arctic Silver and people recommend them based on that trust that exists from before and based on professional reviewers like Tiny Tom Logan shilling their products. It was really nice to see someone stand up to them and see Dustin at Anandtech call them out. Corsair really needs a wake up call and needs to return to the culture they had before or they'll start to see sales and trust in the brand slip and decline.
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post #167 of 257
This thread is obviously not getting enough attention. I will NEVER buy another Corsair product after this fiasco and I own many of their products. Yellowbeard's comments have sent my blood boiling as a consumer. I'll vote with my wallet here. Seasonic PSU from here on out. I won't bother supporting a company that ignores its responsibility to its products such as Corsair has shown here. You would think with an enthusiast community like OCN Corsair would value our purchasing power.
post #168 of 257
These days you have got to be mad to say you want a Corsair PSU over unit from Seasonic, Antec, XFX, FSP, SilverPower, NZXT, PCP&C, SuperFlower, SilverStone, Kingwin or Rosewill.

Or a Corsair casing over a Lian Li, FD, SilverStone or NZXT.

Or a Corsair AIO over Antec, Swiftech and Silverstone.


In fact, I'm part of the 'niche' crowd that thinks Corsair Link and all the other AIO control softwares, PSU control softwares, motherboard control softwares are complete and unnecessary bloat. And if there's something that's worse than bloat, its bloat that doesn't work!
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Fenda F&D H200 2.0 USB Powered 
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post #169 of 257
Pretty sad. Guess I won't be getting a 550d case for my friends upcoming build like I had planned.
 
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post #170 of 257
Thank you for this thread. I was literally about to click on the buy button to order a Corsair AX1200i when I decided to do a little poking around on the forums just in case.

I'll now be purchasing something else.

Cheers
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