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Corsair deny all knowledge - AX1200i software broken (probably applies to AX860i and AX760i as well) - Page 19

post #181 of 257
My AX1200 has the relay noise as well. Perfectly normal for these PSU's.
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post #182 of 257
Thread Starter 
It is now 23 days since I informed Corsair that the link commander hadn't fixed the problem. The only subsequent communication I've had from them was when Mike Clements posted back in this thread offering no help and accusing me of being misleading - that was 15 days ago.

Won't be long until this problem has been ongoing for a year without a fix.
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post #183 of 257
Quote:
Originally Posted by BorisTheSpider View Post

It is now 23 days since I informed Corsair that the link commander hadn't fixed the problem. The only subsequent communication I've had from them was when Mike Clements posted back in this thread offering no help and accusing me of being misleading - that was 15 days ago.

Won't be long until this problem has been ongoing for a year without a fix.
\

Still wondering what was up with both the Corsair rep and JohnnyGuru stating they'd sent you e-mails, and you not getting them. Could it be they've got the wrong e-mail or such? It certainly is odd.
post #184 of 257
Quote:
Originally Posted by Mr.Eiht View Post

It also shows CONFIDENCE in you own company if you admit that even YOU make mistakes.
i guess it has something to do with fact that if a corporation admits something they can be sued on that basis ...

well they could have sent to OP PMs via this forum if there communication over email doesnot work, so maybe he should contact them via PM here. Also i would just ask for refund, over 6 months and no solution, its really a product that is not working as advertised. in my country if you return product they have to give you money after 30 days if they havent solved the issue

i had only bought TX 850 V2 from second hand and it didnot worked properly but then again it could have been a faulty psu, fortunately the guy i bought it from took it back.

best
revro
post #185 of 257
Quote:
Originally Posted by JadedPrimate View Post

\

Still wondering what was up with both the Corsair rep and JohnnyGuru stating they'd sent you e-mails, and you not getting them. Could it be they've got the wrong e-mail or such? It certainly is odd.

Corsair has done the same to me many times. But the funny thing is I never receive their support emails, I always got the marketing emails. Can't say the same about Johnny Guru as every time I've pmed he has always responded.

At OP I understand 100% how you feel but unfortunately its probably time to cut your losses and move on. Maybe try and sell the PS with a disclaimer about the software and buy something aside from Corsair and count this as a lesson learned frown.gif

EDIT: I am actually shocked that this thread hasn't been deleted. Seems quite a few that were negative towards Corsair disappeared mad.gif
Edited by bigmac11 - 5/21/13 at 9:39am
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post #186 of 257
first time ive seen this thread and im glade i did in futer i will no to stay away from corsair psu
    
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post #187 of 257
Here is a good example http://www.xtremesystems.org/forums/showthread.php?276360-Need-help-with-HX-1000-RMA&highlight= . Replied back and until this day never got another response.
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post #188 of 257
Thread Starter 
Quote:
Originally Posted by bigmac11 View Post

At OP I understand 100% how you feel but unfortunately its probably time to cut your losses and move on. Maybe try and sell the PS with a disclaimer about the software and buy something aside from Corsair and count this as a lesson learned frown.gif

Well to be honest, it's just a dumb PSU to me now, although the total system power draw does seem to be at least roughly correct, but of course I can't use the OCP trip points.

As a dumb PSU, it works fine. I understand from reviews that the quality of power delivered is very good, and although I don't have the equipment here to verify that for myself, I am satisfied that as a dumb PSU it does work well, although the coil whine is irritating.

I'm not likely to sell or replace it, as I don't know of anything monitored that I'd actually want (I believe the EVGA NEX1500 has poor voltage regulation and ripple suppression compared to what I have now), so if I replaced it, it would be with a dumb PSU, and I already have a satisfactory one of those in the AX1200i, albeit at considerably higher cost than a comparable PSU marketed as a "dumb" unmonitored one.

The purpose of this thread now is more to continue to document the support (or lack of it) I've received, so as to assist others in making educated buying decisions.
Edited by BorisTheSpider - 5/21/13 at 11:05am
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post #189 of 257
Thread Starter 
Quote:
Originally Posted by JadedPrimate View Post

Still wondering what was up with both the Corsair rep and JohnnyGuru stating they'd sent you e-mails, and you not getting them. Could it be they've got the wrong e-mail or such? It certainly is odd.

It certainly is "odd" - I'll leave people to draw their own conclusions as to why I have not received further communications from Corsair.

They do have my correct email, they could PM me on here, I also have suggested in this thread that we should do all our communicating in public (on this thread) so no-one can dispute what was said. In short, there are plenty of ways for them to contact me should they wish to.
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post #190 of 257
The only posts that have been removed from this thread were those that contained the Corsair "troll" that was circulating. This troll is actually not a troll, but Nazi-esque propaganda against Jews. It was wearing a yarmulke, had a very large nose, and was depicted as if it was greedy and plotting.

Call Corsair greedy and call them out on not caring about their customers as much as you want, but the image was completely inappropriate.

(Note, I didn't remove it)
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