Overclock.net › Forums › Components › Power Supplies › Corsair deny all knowledge - AX1200i software broken (probably applies to AX860i and AX760i as well)
New Posts  All Forums:Forum Nav:

Corsair deny all knowledge - AX1200i software broken (probably applies to AX860i and AX760i as well) - Page 3

post #21 of 257
Thread Starter 
Quote:
Originally Posted by CorsairGeorge View Post

Hey guys, I'm reading through this, and though I'm no longer the PSU Product Manager, I'm trying to figure out the issue.
Is this accurate:
You are having random reboots that you believe are tied to the Corsair Link software and AX1200i reporting incorrect 12V rail amperage?

Not quite, but close. The reboots are not random, they only happen if I have multi-rail OCP enabled in Corsair Link, and only if a PCIe rail over-reads.

There are two separate, but related problems:

Problem 1: I am getting incorrectly reported 12v (PCIe) rails, which overread by a large amount. The same problem as in the linked videos. This problem has persisted across software reinstalls/upgrades, and has persisted with a new RMA PSU and link dongle.

As long as I don't try to enable multi-rail mode, this causes no other problems. I can use the PSU as a single-rail PSU and the system is stable. I cannot however enable multi-rail mode, because if I do (by checking the OCP tickboxes in the link software) then I get;

Problem 2: The next time the rail in question over-reads (eg. exceeds the set OCP trip point) the PC will reboot. (it's an instant reboot straight to a black screen then the BIOS, just as though the reset button on the case had been pressed).

JonnyGuru has replied in the thread on the Corsair forum, saying that OCP would not cause a reboot, only a hard shutdown that required power-cycling the PSU itself to reset. Now I agree that is what should happen, however I get reboots when this happens.

I don't get reboots any other time - it's definitely only happening when multi-rail OCP is enabled and when a rail over-reads. More details in the thread on your forum.
Edited by BorisTheSpider - 11/14/12 at 9:45am
Project Obselete
(20 items)
 
  
CPUMotherboardGraphicsGraphics
i7 2600k @ 4.6GHz Asus Maximus IV Extreme R9 290 R9 290 
RAMHard DriveHard DriveHard Drive
16GB G-Skill DDR3 1600MHz 256GB Samsung 830 SSD 512GB Samsung 830 SSD 256 GB Samsung PB22-J SSD 
Hard DriveHard DriveOptical DriveCooling
1TB Samsung Spinpoint F3 2TB Samsung Spinpoint F4 Asus BW-12B1LT Custom loop with external radbox 
OSMonitorMonitorMonitor
Windows 7 Ultimate x64 Crossover 27Q LED-P Crossover 27Q LED-P Optoma GT720 
PowerCaseAudioOther
Corsair AX1200i Coolermaster HAF X Asus Xonar D2X Highpoint RocketRAID 2680 
  hide details  
Reply
Project Obselete
(20 items)
 
  
CPUMotherboardGraphicsGraphics
i7 2600k @ 4.6GHz Asus Maximus IV Extreme R9 290 R9 290 
RAMHard DriveHard DriveHard Drive
16GB G-Skill DDR3 1600MHz 256GB Samsung 830 SSD 512GB Samsung 830 SSD 256 GB Samsung PB22-J SSD 
Hard DriveHard DriveOptical DriveCooling
1TB Samsung Spinpoint F3 2TB Samsung Spinpoint F4 Asus BW-12B1LT Custom loop with external radbox 
OSMonitorMonitorMonitor
Windows 7 Ultimate x64 Crossover 27Q LED-P Crossover 27Q LED-P Optoma GT720 
PowerCaseAudioOther
Corsair AX1200i Coolermaster HAF X Asus Xonar D2X Highpoint RocketRAID 2680 
  hide details  
Reply
post #22 of 257
Quote:
Originally Posted by BorisTheSpider View Post

Not quite, but close. The reboots are not random, they only happen if I have multi-rail OCP enabled in Corsair Link, and only if a PCIe rail over-reads.
There are two separate, but related problems:
Problem 1: I am getting incorrectly reported 12v (PCIe) rails, which overread by a large amount. The same problem as in the linked videos. This problem has persisted across software reinstalls/upgrades, and has persisted with a new RMA PSU and link dongle.
As long as I don't try to enable multi-rail mode, this causes no other problems. I can use the PSU as a single-rail PSU and the system is stable. I cannot however enable multi-rail mode, because if I do (by checking the OCP tickboxes in the link software) then I get;
Problem 2: The next time the rail in question over-reads (eg. exceeds the set OCP trip point) the PC will reboot. (it's an instant reboot straight to a black screen then the BIOS, just as though the reset button on the case had been pressed).
JonnyGuru has replied in the thread on the Corsair forum, saying that OCP would not cause a reboot, only a hard shutdown that required power-cycling the PSU itself to reset. Now I agree that is what should happen, however I get reboots when this happens.
I don't get reboots any other time - it's definitely only happening when multi-rail OCP is enabled and when a rail over-reads. More details in the thread on your forum.

Okay, I'm going to make sure our software/PSU guys see the synopsis here.

Jon's right - the PSU can't really make the PC reboot this way, what's likely happening is a software bug of some sort. We did have the over-reporting rail issue before, and we've seen that disappear almost entirely with patches and bug fixes on the software, but it's not possible to do 100% config/compatibility tests, so it's possible there's a software compatibility issue somewhere.

If I had to guess, I'd say that the software is bugging out when you select that box and mis-reading the power draw from one of your devices (likely the GPU or the CPU power header, since it's 12V rail amperage). This still shouldn't cause the system to reboot like this.

Almost every time I've seen reboots like this it's been a software issue or a memory issue. My work desktop used to reboot every time I ran photoshop, even after uninstalling it, re-installing it, etc. Turned out it was some registry entry that was tangentially related.

We're not denying existence of this, but we're definitely going to need some more data to work this one out.

Can you email me directly? redbeard@corsair.com

Include the full specs of your system, and your contact info, so we can get in touch with you and help figure this one out.
SilverBox 2.0
(15 items)
 
  
CPUMotherboardGraphicsRAM
5960X Asus X99 GTX 980 32 GB Vengeance LPX 
Hard DriveHard DriveCoolingOS
Neutron GTX 480 WD Black 2TB Unannounced Hydro Series Prototype Windows 8.1 
MonitorKeyboardPowerCase
Dell U2410 Vengeance K70 AX860i Corsair AIR 540 Silver 
MouseMouse PadAudio
Vengeance M65 Corsair MM400 Asus Essence STX  
  hide details  
Reply
SilverBox 2.0
(15 items)
 
  
CPUMotherboardGraphicsRAM
5960X Asus X99 GTX 980 32 GB Vengeance LPX 
Hard DriveHard DriveCoolingOS
Neutron GTX 480 WD Black 2TB Unannounced Hydro Series Prototype Windows 8.1 
MonitorKeyboardPowerCase
Dell U2410 Vengeance K70 AX860i Corsair AIR 540 Silver 
MouseMouse PadAudio
Vengeance M65 Corsair MM400 Asus Essence STX  
  hide details  
Reply
post #23 of 257
Thread Starter 
Thanks for the reply George. Email sent.
Project Obselete
(20 items)
 
  
CPUMotherboardGraphicsGraphics
i7 2600k @ 4.6GHz Asus Maximus IV Extreme R9 290 R9 290 
RAMHard DriveHard DriveHard Drive
16GB G-Skill DDR3 1600MHz 256GB Samsung 830 SSD 512GB Samsung 830 SSD 256 GB Samsung PB22-J SSD 
Hard DriveHard DriveOptical DriveCooling
1TB Samsung Spinpoint F3 2TB Samsung Spinpoint F4 Asus BW-12B1LT Custom loop with external radbox 
OSMonitorMonitorMonitor
Windows 7 Ultimate x64 Crossover 27Q LED-P Crossover 27Q LED-P Optoma GT720 
PowerCaseAudioOther
Corsair AX1200i Coolermaster HAF X Asus Xonar D2X Highpoint RocketRAID 2680 
  hide details  
Reply
Project Obselete
(20 items)
 
  
CPUMotherboardGraphicsGraphics
i7 2600k @ 4.6GHz Asus Maximus IV Extreme R9 290 R9 290 
RAMHard DriveHard DriveHard Drive
16GB G-Skill DDR3 1600MHz 256GB Samsung 830 SSD 512GB Samsung 830 SSD 256 GB Samsung PB22-J SSD 
Hard DriveHard DriveOptical DriveCooling
1TB Samsung Spinpoint F3 2TB Samsung Spinpoint F4 Asus BW-12B1LT Custom loop with external radbox 
OSMonitorMonitorMonitor
Windows 7 Ultimate x64 Crossover 27Q LED-P Crossover 27Q LED-P Optoma GT720 
PowerCaseAudioOther
Corsair AX1200i Coolermaster HAF X Asus Xonar D2X Highpoint RocketRAID 2680 
  hide details  
Reply
post #24 of 257
Wahay, some progress! Good luck, and thanks George! thumb.gif
post #25 of 257
Just found this one. Hopefully you can get this sorted out and it can be fixed in software. It's a good thing that George relayed this to the proper people
the meth lab
(22 items)
 
  
CPUMotherboardGraphicsRAM
i7 4770k sabertooth z77 EVGA GTX 780 SC Corsair Vengeance 
Hard DriveHard DriveHard DriveCooling
crucial c300 crucial m4 WD 40EFRX Alphacool UT-60 FC 
CoolingCoolingCoolingCooling
Gentle Typhoon AP15 Laing DDC 3.25 /w EK X-Top Aquaero 5 XT Aqualis XT reservoir /w RGB LED 
CoolingCoolingOSMonitor
AquaComputer Kryographics 780GTX GPU block DT Sniper CPU block windows 7 x64 ultimate Sony VPL HW50ES projector 
KeyboardPowerCaseMouse
Logitech K800 Seasonic X-1250 InWin D-Frame orange/blue Roccat Pyra Wireless 
Mouse PadAudio
Puretrak Talent Asus Xonar Essence STX 
  hide details  
Reply
the meth lab
(22 items)
 
  
CPUMotherboardGraphicsRAM
i7 4770k sabertooth z77 EVGA GTX 780 SC Corsair Vengeance 
Hard DriveHard DriveHard DriveCooling
crucial c300 crucial m4 WD 40EFRX Alphacool UT-60 FC 
CoolingCoolingCoolingCooling
Gentle Typhoon AP15 Laing DDC 3.25 /w EK X-Top Aquaero 5 XT Aqualis XT reservoir /w RGB LED 
CoolingCoolingOSMonitor
AquaComputer Kryographics 780GTX GPU block DT Sniper CPU block windows 7 x64 ultimate Sony VPL HW50ES projector 
KeyboardPowerCaseMouse
Logitech K800 Seasonic X-1250 InWin D-Frame orange/blue Roccat Pyra Wireless 
Mouse PadAudio
Puretrak Talent Asus Xonar Essence STX 
  hide details  
Reply
post #26 of 257
how are things with corsair BorisTheSpider?
phantom
(11 items)
 
  
Reply
phantom
(11 items)
 
  
Reply
post #27 of 257
Thread Starter 
No reply. I sent George the information he requested, and he told me he would make sure it got looked at, but I've heard nothing since.
Project Obselete
(20 items)
 
  
CPUMotherboardGraphicsGraphics
i7 2600k @ 4.6GHz Asus Maximus IV Extreme R9 290 R9 290 
RAMHard DriveHard DriveHard Drive
16GB G-Skill DDR3 1600MHz 256GB Samsung 830 SSD 512GB Samsung 830 SSD 256 GB Samsung PB22-J SSD 
Hard DriveHard DriveOptical DriveCooling
1TB Samsung Spinpoint F3 2TB Samsung Spinpoint F4 Asus BW-12B1LT Custom loop with external radbox 
OSMonitorMonitorMonitor
Windows 7 Ultimate x64 Crossover 27Q LED-P Crossover 27Q LED-P Optoma GT720 
PowerCaseAudioOther
Corsair AX1200i Coolermaster HAF X Asus Xonar D2X Highpoint RocketRAID 2680 
  hide details  
Reply
Project Obselete
(20 items)
 
  
CPUMotherboardGraphicsGraphics
i7 2600k @ 4.6GHz Asus Maximus IV Extreme R9 290 R9 290 
RAMHard DriveHard DriveHard Drive
16GB G-Skill DDR3 1600MHz 256GB Samsung 830 SSD 512GB Samsung 830 SSD 256 GB Samsung PB22-J SSD 
Hard DriveHard DriveOptical DriveCooling
1TB Samsung Spinpoint F3 2TB Samsung Spinpoint F4 Asus BW-12B1LT Custom loop with external radbox 
OSMonitorMonitorMonitor
Windows 7 Ultimate x64 Crossover 27Q LED-P Crossover 27Q LED-P Optoma GT720 
PowerCaseAudioOther
Corsair AX1200i Coolermaster HAF X Asus Xonar D2X Highpoint RocketRAID 2680 
  hide details  
Reply
post #28 of 257
Does anyone have any of the other AX XXXi's? I need to replace my OCZ 700, and I want the 860 or 760... I prolly won't actually fully utilize all the features, but I want it for future expansion, and when I learn to use it all biggrin.gif
post #29 of 257
Interesting, I was looking into getting one of these probably the 860i, to replace the TX850 V2 I have which is awfully loud...

Probably best left alone for a while methinks.
post #30 of 257
Thread Starter 
And still no word from Corsair.
Project Obselete
(20 items)
 
  
CPUMotherboardGraphicsGraphics
i7 2600k @ 4.6GHz Asus Maximus IV Extreme R9 290 R9 290 
RAMHard DriveHard DriveHard Drive
16GB G-Skill DDR3 1600MHz 256GB Samsung 830 SSD 512GB Samsung 830 SSD 256 GB Samsung PB22-J SSD 
Hard DriveHard DriveOptical DriveCooling
1TB Samsung Spinpoint F3 2TB Samsung Spinpoint F4 Asus BW-12B1LT Custom loop with external radbox 
OSMonitorMonitorMonitor
Windows 7 Ultimate x64 Crossover 27Q LED-P Crossover 27Q LED-P Optoma GT720 
PowerCaseAudioOther
Corsair AX1200i Coolermaster HAF X Asus Xonar D2X Highpoint RocketRAID 2680 
  hide details  
Reply
Project Obselete
(20 items)
 
  
CPUMotherboardGraphicsGraphics
i7 2600k @ 4.6GHz Asus Maximus IV Extreme R9 290 R9 290 
RAMHard DriveHard DriveHard Drive
16GB G-Skill DDR3 1600MHz 256GB Samsung 830 SSD 512GB Samsung 830 SSD 256 GB Samsung PB22-J SSD 
Hard DriveHard DriveOptical DriveCooling
1TB Samsung Spinpoint F3 2TB Samsung Spinpoint F4 Asus BW-12B1LT Custom loop with external radbox 
OSMonitorMonitorMonitor
Windows 7 Ultimate x64 Crossover 27Q LED-P Crossover 27Q LED-P Optoma GT720 
PowerCaseAudioOther
Corsair AX1200i Coolermaster HAF X Asus Xonar D2X Highpoint RocketRAID 2680 
  hide details  
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Power Supplies
Overclock.net › Forums › Components › Power Supplies › Corsair deny all knowledge - AX1200i software broken (probably applies to AX860i and AX760i as well)