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Corsair deny all knowledge - AX1200i software broken (probably applies to AX860i and AX760i as well) - Page 4

post #31 of 257
Boo! Come on Corsair! Get it done!

cg
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Solo III
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post #32 of 257
Still nothing? Man, that sucks. Have you PM'd George recently? He obviously has alot of things to deal with, this may have just slipped through. thumb.gif
post #33 of 257
Thread Starter 
Quote:
Originally Posted by Davayy View Post

Still nothing? Man, that sucks. Have you PM'd George recently? He obviously has alot of things to deal with, this may have just slipped through. thumb.gif

Thanks but no, I haven't PM'd and I'm not going to. I'm sure he is busy, but so am I and I'm not going to spend my time chasing Corsair around, as far as I'm concerned it's for them to contact me.
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post #34 of 257
Quote:
Originally Posted by BorisTheSpider View Post

Thanks but no, I haven't PM'd and I'm not going to. I'm sure he is busy, but so am I and I'm not going to spend my time chasing Corsair around, as far as I'm concerned it's for them to contact me.
If you want to get this problem resolved then waiting around for them isn't going to do alot. Sending them an email just asking why you haven't heard anything, and where your ticket lies at the moment won't do any harm. But I wish you best of luck in getting it resolved
post #35 of 257
Thread Starter 
Quote:
Originally Posted by Davayy View Post

If you want to get this problem resolved then waiting around for them isn't going to do alot.

If my experience when my AX1200 fried my motherboard, and the experience of the guy in this thread: http://www.overclock.net/t/1300669/corsair-h100-leaked-onto-my-brand-new-graphics-card-and-motherboard/170 are anything to go by, sending them a message isn't going to do a lot either.

Generally they just ignore emails, posts on their own forum, PMs and any other form of customer contact. The only thing that ever seems to rouse them from their slumber at all is making a fuss in public.

That said, of course I'll be contacting them eventually if I still haven't heard back. For now, I'm just continuing to document this here.

Thanks for your interest, and although we disagree on this a little, I appreciate your words of support.
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post #36 of 257
Then let's make a fuss wink.gif
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post #37 of 257
TBH I'm disappointed with corsair. Everybody seems to praise their customer support, but I had to contact them last week about a faulty PSU and it took them 4 days to answer my ticket.
post #38 of 257
Quote:
Originally Posted by splinterize View Post

Everybody seems to praise their customer support, .

that's what's strange about these things though. Once a certain amount opf people have told good things about a company or their customer support, a critical mass is reached and EVERYBODY will repeat it.
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post #39 of 257
Maybe it's rather the people with the simple things that often give praise to the support. The case of Boris seems more complicated as in "maybe bugged by design" and not just fixable by sending out some replacement part.
Real troubleshooting is rather hard and time consuming so that's where one can really see if a companies support policy shines.

Still hoping they can get this resolved one way or another but tbh I wouldn't hold my breath.
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post #40 of 257
Thread Starter 
Another week goes by with no contact from Corsair.
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Project Obselete
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1TB Samsung Spinpoint F3 2TB Samsung Spinpoint F4 Asus BW-12B1LT Custom loop with external radbox 
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Windows 7 Ultimate x64 Crossover 27Q LED-P Crossover 27Q LED-P Optoma GT720 
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