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[PA] AT&T fined $700K for overcharging PAYG customers

post #1 of 16
Thread Starter 
Quote:
AT&T was told to refund the extra dough that these customers paid and in addition, the carrier was fined $700,000. In its defense, AT&T said that only .03% of its customers had been affected, and that most of them received a refund. The mistake was discovered in 2010 and as part of the agreement with the FCC, AT&T was told to train its customer representatives better, keep its users notified of changes to the carrier's plans, and go through accounts to spot any potentially overcharged customers who might be due a refund.

Source

AT-T-fined-700K-for-overcharging-PAYG-customers.jpg

AT&T must not be too happy about this.
post #2 of 16
Love to hear this. Doesn't surprise me. Some of our CSRs are brutal.
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post #3 of 16
This reminds me to call Orange UK about my GF's contract. She ended it a couple of months ago and settled up. A couple of weeks ago we got a bill for £3.50. Not much, sure, but it was a charge for not paying by Direct Debit (which in itself is ridiculous)... How much was the bill you ask? £0.00. So,we were charged £3.50 for not paying £0.00 by DD...

thinking.gif
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post #4 of 16
Go figure, my friend said he paid a few $110 bills when he was never out of the us or went over anything
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post #5 of 16
Quote:
Originally Posted by PCSarge View Post

Go figure, my friend said he paid a few $110 bills when he was never out of the us or went over anything

Yep, that happened to me 3 times "somehow".

That's why for the last 2 months, we haven't had to pay our bill, and won't have too till December.
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post #6 of 16
i just switched to AT&T I hope this is not what I am looking forward to
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post #7 of 16
Thread Starter 
Quote:
Originally Posted by 4LC4PON3 View Post

i just switched to AT&T I hope this is not what I am looking forward to

Welcome to AT&T!
post #8 of 16
Quote:
Originally Posted by Capt View Post

Welcome to AT&T!

does that mean i screwed myself lol
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post #9 of 16
Quote:
Originally Posted by 4LC4PON3 View Post

Quote:
Originally Posted by Capt View Post

Welcome to AT&T!

does that mean i screwed myself lol

tongue.gif
post #10 of 16
And stuff like this is why I use straight talk. Not to mention its cheaper for more and I still get to ride on AT&Ts network.
 
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