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[PA] AT&T fined $700K for overcharging PAYG customers

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post #1 of 16

11/7/12 at 5:54pm

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Capt

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Quote:

AT&T was told to refund the extra dough that these customers paid and in addition, the carrier was fined $700,000. In its defense, AT&T said that only .03% of its customers had been affected, and that most of them received a refund. The mistake was discovered in 2010 and as part of the agreement with the FCC, AT&T was told to train its customer representatives better, keep its users notified of changes to the carrier's plans, and go through accounts to spot any potentially overcharged customers who might be due a refund.

Source

AT&T must not be too happy about this.

post #2 of 16

11/7/12 at 6:00pm

Xero.

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Love to hear this. Doesn't surprise me. Some of our CSRs are brutal.

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post #3 of 16

11/7/12 at 6:04pm

Rubers
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This reminds me to call Orange UK about my GF's contract. She ended it a couple of months ago and settled up. A couple of weeks ago we got a bill for £3.50. Not much, sure, but it was a charge for not paying by Direct Debit (which in itself is ridiculous)... How much was the bill you ask? £0.00. So,we were charged £3.50 for not paying £0.00 by DD...

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OCZ Vertex 4 128GB SSD	1x320GB Western Digital Caviar Black	2x500GB Seagate Barracuda 7200RPM	Samsung Spinpoint F1 1TB
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Seagate Barracuda 3TB 7200	Pioneer DVD-RW Drive	Coolermaster Hyper 212+	Windows 7 Professional 64bit
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OCZ Vertex 4 128GB SSD	1x320GB Western Digital Caviar Black	2x500GB Seagate Barracuda 7200RPM	Samsung Spinpoint F1 1TB
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post #4 of 16

11/7/12 at 6:08pm

PCSarge
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Go figure, my friend said he paid a few $110 bills when he was never out of the us or went over anything

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post #5 of 16

11/7/12 at 6:25pm

LongRod
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Quote:

Originally Posted by PCSarge

Go figure, my friend said he paid a few $110 bills when he was never out of the us or went over anything

Yep, that happened to me 3 times "somehow".

That's why for the last 2 months, we haven't had to pay our bill, and won't have too till December.

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post #6 of 16

11/7/12 at 6:44pm

4LC4PON3
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i just switched to AT&T I hope this is not what I am looking forward to

post #7 of 16

11/7/12 at 7:01pm

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Capt

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Quote:

Originally Posted by 4LC4PON3

i just switched to AT&T I hope this is not what I am looking forward to

Welcome to AT&T!

post #8 of 16

11/7/12 at 7:04pm

4LC4PON3
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Quote:

Originally Posted by Capt

Welcome to AT&T!

does that mean i screwed myself lol

post #9 of 16

11/7/12 at 7:06pm

Riou
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Quote:

Originally Posted by 4LC4PON3

Quote:

Originally Posted by Capt

Welcome to AT&T!

does that mean i screwed myself lol

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post #10 of 16

11/7/12 at 7:08pm

nagle3092
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And stuff like this is why I use straight talk. Not to mention its cheaper for more and I still get to ride on AT&Ts network.

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