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Problem with Asus HD7950 cooling

post #1 of 6
11/8/12 at 9:37am
Thread Starter 
Hello.

I'm not one to spend so much cash on a graphics card (£100 is usually my limit at low/mid-range) but I thought I'd spend a bit more this time on grabbing a more powerful card and wow it's very powerful comparing to previous cards.

My issue now is that the card is VERY VERY hot (No overclock at all, at 900/1275 default I think), my control center reports the card at 40-50 degrees when running unigine benchmark but when I touch the top of the card it feels more like 90-100 degrees and due to crashing sometimes, there must be something wrong with the cooler.

When the card is really hot, I just gently touch the heatsink and it's stone cold pretty much. I don't know much about graphics card cooling but surely the heatsink should be the one getting hot and the fans blowing the heat away from it?

Is this a bad card? Cooling not working as intended? I've read up about the Asus DirectCUII fault on these cards and wondered if there was a way to fix it? Otherwise I'll send it back.

Thanks in advance for any help.
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post #2 of 6
11/8/12 at 9:55am
Use MSI Afterburner and see what it reports for heat. And while you're at it create a fan profile to ramp up the fan speed as the card gets hotter. Make sure that the fan is also spinning.

But, early indication, since the heatsink/rad is not hot, that it may not be secured properly to the card.
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post #3 of 6
11/8/12 at 10:32am
Thread Starter 
MSI Afterburner reports the card at 25c while on desktop with nothing loaded and I've just setup the profile so that the fan gets faster while heating up.

While running Furmark, it reports that it goes up to about 50c but just be touching the graphics card you can tell it's more like 80c+ and the fact that the heatsink/rad is still ice cold is a bit worrying.

The card actually drags down in my case because it's three slots and huge, is it worth screwing on the heatsink so it's closer to the GPU or just sending it back and getting a different version?
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post #4 of 6
11/8/12 at 10:34am
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Seems fine to me, the back of the card will feel hot to touch. My Asus Matrix 7970 Platinum was faulty and idle it was at 50 degrees and furmark it was at about 95-100 degrees tongue.gif The only thing that concerns me is the crashing.
Edited by AndyM95 - 11/8/12 at 10:37am
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It Werfs Flammen
(21 items)
 
HTPC
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Proposed AMD Rig (will probably wait for PD and 8000 series)
(12 items)
 
CPUMotherboardGraphicsRAM
Intel Core i5 2500K (4.8 GHz | 1.38 V) Gigabyte GA-Z77X-UD5H (F14 BIOS) EVGA GTX 680 SC Signature+ 2GB (1300 MHz | 7208... 16GB (4x4GB) Corsair Vengeance LP (1600 MHz | C... 
Hard DriveHard DriveHard DriveOptical Drive
256GB Samsung 840 Pro 2TB Seagate Barracuda 1TB Western Digital Caviar Green LG BH10LS38 Blu-ray/DVD Writer 
CoolingOSMonitorMonitor
be quiet! Dark Rock Pro 2 Windows 7 Home Premium 64 Bit 27" Dell Ultrasharp U2713HM 2560x1440 23" Dell Ultrasharp U2312HM 1920x1080 
KeyboardPowerCaseMouse
*Pending* Corsair AX850 Corsair Carbide 500R White *Pending* 
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Intel Core i7 3770K (4.6 GHz | 1.28 V) Asus P8Z77-I DELUXE (0902 BIOS) 16GB (2x8GB) Corsair Vengeance LP (1866 MHz | 9... 256GB Samsung 840 Pro 
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post #5 of 6
11/8/12 at 10:41am
...the crashing and cool fins don't make sense. I'd start the process of RMA, they might ask you to do some trouble shooting, if it keeps crashing, then they will approve the RMA. Best be safe than sorry.
BitofHeaven
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Hard DriveOptical DriveCoolingOS
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MonitorKeyboardPowerCase
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Hard DriveOptical DriveCoolingOS
Western Digital Caviar 500GB SATAII 7200RPM Samsung Super Writer Master Thermaltake Max Orb Win Vista 32bit 
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BitofHeaven
(16 items)
 
Sarabera
(14 items)
 
GreenLee
(13 items)
 
CPUMotherboardGraphicsRAM
Intel Core i5-3570K ASRock Z77E-ITX mITX  Sapphire HD 5970 OC G.SKILL Ripjaws 2X4GB DDR3-1600 
Hard DriveHard DriveOptical DriveCooling
Crucial SSD 128GB mSATA SATA III 6GB  Seagate Barracuda 7200.12 1TB SATAII 32MB 7200RPM LG DVD R/W SATA with LightScribe Corsair Cooling Hydro Series H100 
OSMonitorKeyboardPower
Win 7 Professional x64bit Samsung SynchMaster 24" Widescreen TFT-LCD Logitech G15 Corsair AX850 Gold Fully Modular 
CaseMouseMouse PadAudio
BitFenix Prodigy Mini-ATX Black  Microsoft Sidewinder X5 Redmond Mouse Pad Cambridge Soundworks 5.1 
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CPUMotherboardGraphicsRAM
Intel i5 750 @4.0GHz - 1.325V Gigabyte P55 UD3R Galaxy 8800 GT OC G. Skills Ripjaws 2x2GB 1600MHz 
Hard DriveOptical DriveCoolingOS
Seagate Barracuda 7200.12 500GB SATAII 32MB 720... LG DVD R/W SATA Corsair Cooling Hydro Series H50 Win 7 Professional x64bit 
MonitorKeyboardPowerCase
Samsung 22" Widescreen TFT-LCD Logitech Deluxe 250 Cooler Master Silent Pro 1000W Cooler Master Cosmos 1000 
Mouse
Logitech MX 518 
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CPUMotherboardGraphicsRAM
Intel Core 2 Quad 6600  Motherboard: XFX 780i SLI Galaxy 8800 GT OC OCZ Reaper HPC SLI DDR2 1066MHz 2GB Kit 
Hard DriveOptical DriveCoolingOS
Western Digital Caviar 500GB SATAII 7200RPM Samsung Super Writer Master Thermaltake Max Orb Win Vista 32bit 
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LG 22" Widescreen TFT-LCD Logitech Deluxe 250 Cooler Master Real Power Pro 750W Antec Mid Tower 
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Microsoft Comfort 1000 
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post #6 of 6
11/9/12 at 12:34pm
Thread Starter 
Going to return it to the place I purchased it, won't deal with DirectCUII ever again! Underclocked it to reference speeds and still crash. frown.gif
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