Originally Posted by pez
Well that's the first 30 days with a phone. If you're renewing your contract or starting a new one, you have a 14 day 'no liability' guarantee, meaning that if you're not happy with your phone or AT&T within those first two weeks, you can cancel your service and return your phone without being charged the cancellation fee or restocking fee.
On a side note, it's scary how AT&T does phone returns. They barely check the box when returning the phone. After doing this three or four times at a couple different AT&T stores, it's somewhat alarming.
I would totally agree. It is scary how lax they are when you bring something back. When I returned a device, it has been a while, they simply opened the box, looked at the phone, checked that the battery was there and told me okay. They had already printed out the return slip that I signed by that point too.
I will say, last time I was there, they said they didn't have the 14day period anymore, just the 30day. To be honest, I wondered about that then, as the store I went to is not one I would say has much integrity. I thought then that they were just saying that so I would keep the device and they would get their sale.
The frustrating part is, because of where this store is, it does more business and generally has more phones (colors) in stock compared to the other big store across town that is much more pleasant to deal with.