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[Reuters] Apple stops selling customer protection plan at Italian shops

post #1 of 101
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Quote:
Apple Inc has stopped selling a customer protection plan that raised concerns with Italy's antitrust authority, a company spokesman said on Tuesday.

Italy's competition watchdog had threatened the U.S. giant with a fine and even temporary closure of its Italian operations if the company did not make it clear to customers that they were entitled to a free two-year warranty on its products, in accordance to EU law.

As of November 9, Apple is no longer selling its own, broader AppleCare Protection Plan (APP) in own brand retail stores in Italy, nor distributing the APP to Apple resellers, a company spokesman confirmed to Reuters.

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post #2 of 101
I wish we had a similar law in place here too. Two years for free is pretty awesome.
post #3 of 101
Quote:
Originally Posted by Malcolm View Post

I wish we had a similar law in place here too. Two years for free is pretty awesome.

Nothing is free.
    
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post #4 of 101
Quote:
Originally Posted by Oedipus View Post

Nothing is free.

You know what I mean, sir.
post #5 of 101
Quote:
Originally Posted by Oedipus View Post

Nothing is free.

If everyone offer 2 year warranty its on similar footing for all producers. Those who make stuff with next to none failure rate get away with substantially smaller price hike on their shelf price. Those who have large failure rate will have to price hike their products more so in the end such arragement will benefit the end consumer in that sense that when he buys something he knows its good for 2 years.
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post #6 of 101
I would rather pay extra for the warranty than pay the, as you optimistically call it, small price hike caused by redesigning the product to be more reliable.

Does this government-sanctioned warranty cover anything beyond defects and what would normally be covered under the standard Apple warranty?
    
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post #7 of 101
Quote:
Originally Posted by Oedipus View Post

I would rather pay extra for the warranty than pay the, as you optimistically call it, small price hike caused by redesigning the product to be more reliable.
Does this government-sanctioned warranty cover anything beyond defects and what would normally be covered under the standard Apple warranty?

If its like Spain it covers anything: any defect that shows up during the first 2 years of ownership and that are not related to the use of the product will be dealed by the seller/producer.
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post #8 of 101
Quote:
Originally Posted by Oedipus View Post

I would rather pay extra for the warranty than pay the, as you optimistically call it, small price hike caused by redesigning the product to be more reliable.
Does this government-sanctioned warranty cover anything beyond defects and what would normally be covered under the standard Apple warranty?

That's a very dark and ominous way to put it, but the truth is, the law exists because the public wanted it. That pesky democracy stuff.

Contrast that with corporations in a certain country that lobby for laws that benefit their own self-serving interests above those of the consumers.
post #9 of 101
Quote:
Originally Posted by Malcolm View Post

That's a very ominous way to put it, but the truth is, the law exists because the public wanted it. That pesky democracy stuff.
Contrast that with corporations in a certain country that lobby for laws that benefit their own self-serving interests above those of the consumers.

The public doesn't care about the ramifications of the law, be it this warranty related one or any other. All they care about is whether or not they get something in the short term as a result of it. Not coincidentally, isn't Italy involved in the EU financial crisis?

This is a rapidly growing problem here in the US, too. As bad as rampant corporatocracy can be, rampant entitlements and the "MORE MORE MORE" mentality that comes with it can be just as bad if not worse.
    
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post #10 of 101
I think the problem was that the APP covered exactly what the court sanctioned (not government) orders demanded.

And anything that snarfs at consumer protection laws is an idiot. Just saying.

But yeah, Apple aren't the only ones that do this. Here in the UK, many manufacturers seem to think they can get away with a 1 year warranty, because that's what UK law says. But, that law is superceded by EU law that states a 2 year warranty is in effect... which is then further bolstered by a UK Act of Parliament called "The Sales of Goods and Services" act which covers defects for up to 6 years from the date of purchase. The problem is you've got to fight for both, but the law is on your side and you can win.
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