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[Reuters] Apple stops selling customer protection plan at Italian shops - Page 4

post #31 of 101
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I for one would support a company to the fullest if the length of the warranty for their product was proportional to the amount of time it takes for their target group to decide it's time for a new product.

Sadly, according to this ideal, perishable foods in the U.S. appear to have a more secure use-life than most tech.
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post #32 of 101
Quote:
Originally Posted by Malcolm View Post

The corporations will make less money! Oh god, the horror!
lachen.gif

If you think a company will just make less money, as opposed to raise prices and cover their cost of doing business, you obviously aren't thinking things through.

And yes, making less money has a whole bunch of other ramifications ... least of all is that the stock holders will make less money. Not only the actual Apple stock holders, but just about every teacher, cop, and fireman out there who has a pension plan most likely holds, even indirectly via mutual funds, Apple stock will be lowered.

You are thinking with a very myopic view of things, you need to look at a much larger and broader picture.
post #33 of 101
Quote:
Originally Posted by Wonky Sausage View Post

I thought you had the EU law and Sale of Goods Act to help you there. I thought the EU law only gave the consumer 6 months of full protection and after that the burden of proof was on you to show that the defect was caused during the manufacturing process, which isn't always easy. If there's a tiny scuff mark on the device, they could claim you dropped the item and caused the internal parts to dislocate.
DELL is still here. tongue.gif

Yep, the first 6 months is quibble free. You can get a refund, I believe, as well. But after that it's up to you. However, the company can't just flat out refuse, a court will decide, but most companies settle out of court rather than letting to get that far. The Sales of Goods and Services act also is handled by the retailers (who pass this onto manufacturers anyway)

Having consumer rights is good. It means when you ring up a company with a problem they generally don't fight to the hilt to refuse you.
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post #34 of 101
Quote:
Originally Posted by 47 Knucklehead View Post

If you think a company will just make less money, as opposed to raise prices and cover their cost of doing business, you obviously aren't thinking things through.
And yes, making less money has a whole bunch of other ramifications ... least of all is that the stock holders will make less money. Not only the actual Apple stock holders, but just about every teacher, cop, and fireman out there who has a pension plan most likely holds, even indirectly via mutual funds, Apple stock will be lowered.
You are thinking with a very myopic view of things, you need to look at a much larger and broader picture.

Because the manufacturer's warranty is two years instead of one? Okay.

Also see:
Quote:
Originally Posted by Malcolm View Post

Let's be honest, how often would a manufacturer actually have to honor the warranty? I would think it would be in the lower single-digit percentages even for products with failure rates considered high.

In Apple's case, they could free up a decent portion of their budget by not relentlessly patent trolling the rest of the industry.

Sorry, I just don't buy the claims that a company actually making a half-assed effort to support their products would lead to these doom-and-gloom scenarios of gross economic hardship.
Edited by Malcolm - 11/15/12 at 10:35am
post #35 of 101
Thread Starter 
Quote:
Originally Posted by 47 Knucklehead View Post

If you think a company will just make less money, as opposed to raise prices and cover their cost of doing business, you obviously aren't thinking things through.
And yes, making less money has a whole bunch of other ramifications ... least of all is that the stock holders will make less money. Not only the actual Apple stock holders, but just about every teacher, cop, and fireman out there who has a pension plan most likely holds, even indirectly via mutual funds, Apple stock will be lowered.
You are thinking with a very myopic view of things, you need to look at a much larger and broader picture.

All I'm hearing is praise at the altar of $
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post #36 of 101
Quote:
Originally Posted by Malcolm View Post

Because the manufacturer's warranty is two years instead of one? Okay.

Again, warranties cost a company money. 90 days, 6 month, 1 year, 2 years, what ever, they all has cost factors associated in supporting them.
post #37 of 101
Right, by OCZ has a 3-5 year warranty on their SSD's (some at least) with a failure rate of around 3-7%.

No-one forces them to offer the extra warranties over that two year in the EU, but they do to bolster consume confidence.


Warranties are just fine and there's no reason to get squeemish over them
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post #38 of 101
Quote:
Originally Posted by 47 Knucklehead View Post

Again, warranties cost a company money. 90 days, 6 month, 1 year, 2 years, what ever, they all has cost factors associated in supporting them.

I'm aware of that. All I'm saying is that a company having to spend a slight amount more to support its products is not the end of the world.
Quote:
Originally Posted by Rubers View Post

Right, by OCZ has a 3-5 year warranty on their SSD's (some at least) with a failure rate of around 3-7%.
No-one forces them to offer the extra warranties over that two year in the EU, but they do to bolster consume confidence.
Warranties are just fine and there's no reason to get squeemish over them

This is something I don't get either.

If a company voluntarily decides to offer a warranty that goes beyond existing legal requirements, it's all well and good. But a law that would extend the legally required timeframe to two years (from one) is a disaster that will invariably lead to the utter collapse of civilization as we know it. rolleyes.gif

To those who would respond with, "It should be up to them whether they want to offer a longer warranty or not," they're still free to do so beyond the two year minimum, which is negligible. This just demonstrates that whether the company is obligated to or chooses to, them having to spend the money to support their product for longer does not have any far-reaching negative ramifications in either scenario.
Edited by Malcolm - 11/15/12 at 10:45am
post #39 of 101
Yep and a smear on Apple when they'd rather sell to you what you're legally entitled to.
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post #40 of 101
Quote:
Originally Posted by 47 Knucklehead View Post

Again, warranties cost a company money. 90 days, 6 month, 1 year, 2 years, what ever, they all has cost factors associated in supporting them.

so integrate it into the cost of the product, big deal. europeans typically get higher quality longer lasting products. sure they pay a bit more, but it's more environmentally friendly than having products that are designed to be "disposable."
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