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Props to Primochill

post #1 of 16
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I was having some plasticizer build up in my primchill pro LRT tubing. I contacted them and explained to them the situation. They asked for proof of purchase and my address, the next day they sent me a message saying they sent me out some of the new primochill advanced LRT tubing.

Excellent service that went far beyond my expectation, unlike some companies... *cough* EK *cough*
post #2 of 16
whoa, haven't heard good things about pc in a while. mad props thumb.gif
 
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post #3 of 16
Kinda funny since they were claiming the the clouding isn't caused by their tubing.

http://www.primochill.com/blog/plasticizer-rumor-debunked/
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post #4 of 16
I have exactly the same problem.

Been using my primchill pro LRT tubing less than a month and I started to see the plasticizer build up within a few day of using it.

Wonder is that level of customer service extends outside the U.S.

The shop I purchased it from doesn't have any of the advanced tubing in stock yet, but they said it was coming. They did send me some system scrubber but I haven't decided if I'm going to use it yet. I'm a bit suspicious of it.
post #5 of 16
Interesting... I've been using the same Primochill tubing for the past 3 years and have yet to notice any plasticizer issues or significant clouding.
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post #6 of 16
Quote:
Originally Posted by mrpdean View Post

I have exactly the same problem.
Been using my primchill pro LRT tubing less than a month and I started to see the plasticizer build up within a few day of using it.
Wonder is that level of customer service extends outside the U.S.
The shop I purchased it from doesn't have any of the advanced tubing in stock yet, but they said it was coming. They did send me some system scrubber but I haven't decided if I'm going to use it yet. I'm a bit suspicious of it.
PCCG? is so contact PrimoChill with an invoice of the tubing, and they will contact PCCG for you, all i had to do then was submit a warranty claim and they are sending me advanced tubing.
post #7 of 16
they are replacing my 3 day old tubing as it already clouded up to a unrecognizable mess...



cheap stuff from hardware store left, primochill lrt right. this is day 3
    
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post #8 of 16
Quote:
Originally Posted by oicwutudidthar View Post

I was having some plasticizer build up in my primchill pro LRT tubing. I contacted them and explained to them the situation. They asked for proof of purchase and my address, the next day they sent me a message saying they sent me out some of the new primochill advanced LRT tubing.
Excellent service that went far beyond my expectation, unlike some companies... *cough* EK *cough*

They told me that too. Never did get it. Believe it when I see it. For me, Primochill is a big lose. Unacceptable ethics and unreliable.
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post #9 of 16
I'm going on 5 or so days I think with the advanced LRT and it's still clear. My pro LRT was hazy withing 2 or 3 days.
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post #10 of 16
Ok, I'm going to have to give it to Primochill as well. I had some plasticizer or whatever it is showing up in my tubing and clouding it up. I told them about it and provided my proof of purchase and they are sending me the new Advance tubing.

I'm probably going to install another radiator in my system anyway and maybe some more other stuff. I'll probably check the blocks to make sure it's clean.

I'm actually quite happy that the company is really taking steps to rectify their mistake.
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