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Razer Naga Hex not recognised in Synapse 2.0???

post #1 of 7
Thread Starter 
Hey guys, I just purchased the Razer Naga Hex mouse and I followed their instructions but I can't open up synapse to configure the damn thing. In the synapse window all I see is "Please connect a Razer Synapse 2.0 Enabled Device" But if I single click on the razer icon in the taskbar I see the Razer Naga Hex. Anyone ever came across this before and how to fix it. By the way the mouse works fine...all of the buttons work...hell even synapse did an update when I installed it.


Edited by amd-dude - 11/14/12 at 8:56pm
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CPUMotherboardGraphicsRAM
Ryzen 1700 @ 3.9Ghz Gigabyte Aorus X-370 R9 Fury Strix. Corsair Vengence LPX 2x8Gb 
Hard DriveCoolingCoolingCooling
Crucial MX100 XSPC Raystorm XSPC EX 360 US Solar TDC 
OSMonitorKeyboardPower
Dual Boot (Win 7, Kali Linux) LG Ultrawide 29UM67 Gskill KM780 XFX XTR 650 
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Cooler Master HAF XB Evo Razer Naga Hex 
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post #2 of 7
Thread Starter 
Just FYI, I did do a reinstall and even tried a different usb port, still nothing.
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(15 items)
 
  
CPUMotherboardGraphicsRAM
Ryzen 1700 @ 3.9Ghz Gigabyte Aorus X-370 R9 Fury Strix. Corsair Vengence LPX 2x8Gb 
Hard DriveCoolingCoolingCooling
Crucial MX100 XSPC Raystorm XSPC EX 360 US Solar TDC 
OSMonitorKeyboardPower
Dual Boot (Win 7, Kali Linux) LG Ultrawide 29UM67 Gskill KM780 XFX XTR 650 
CaseMouse
Cooler Master HAF XB Evo Razer Naga Hex 
  hide details  
Reply
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(15 items)
 
  
CPUMotherboardGraphicsRAM
Ryzen 1700 @ 3.9Ghz Gigabyte Aorus X-370 R9 Fury Strix. Corsair Vengence LPX 2x8Gb 
Hard DriveCoolingCoolingCooling
Crucial MX100 XSPC Raystorm XSPC EX 360 US Solar TDC 
OSMonitorKeyboardPower
Dual Boot (Win 7, Kali Linux) LG Ultrawide 29UM67 Gskill KM780 XFX XTR 650 
CaseMouse
Cooler Master HAF XB Evo Razer Naga Hex 
  hide details  
Reply
post #3 of 7
hmm wait is your internet connected
Edited by nlmiller0015 - 11/15/12 at 10:42pm
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RAMHard DriveCoolingOS
CORSAIR Vengeance 16 GB  OCZ 120GB Vertex 3 SATA COOLER MASTER Hyper 212 EVO  Windows 8.1 64 Bit 
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Benq XL2420TE Razer Blackwidow 2014 Thermaltake Smart M 850W Power Supply COOLER MASTER HAF XM RC-922XM-KKN1 Latch Side P... 
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post #4 of 7
Has it ever worked? If it isn't being recognized it might be a fake.
    
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post #5 of 7
Quote:
Originally Posted by Phos View Post

Has it ever worked? If it isn't being recognized it might be a fake.

It's not a fake, this is a pretty common problem with Synapse 2.0 (among it's many other issues). I had one that did the same thing and they had me reinstall the .net framework and several other things. Eventually I got it to work but stopped using it due to Synapse.
post #6 of 7
Thread Starter 
Quote:
Originally Posted by nlmiller0015 View Post

hmm wait is your internet connected

Yes internet is always on
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(15 items)
 
  
CPUMotherboardGraphicsRAM
Ryzen 1700 @ 3.9Ghz Gigabyte Aorus X-370 R9 Fury Strix. Corsair Vengence LPX 2x8Gb 
Hard DriveCoolingCoolingCooling
Crucial MX100 XSPC Raystorm XSPC EX 360 US Solar TDC 
OSMonitorKeyboardPower
Dual Boot (Win 7, Kali Linux) LG Ultrawide 29UM67 Gskill KM780 XFX XTR 650 
CaseMouse
Cooler Master HAF XB Evo Razer Naga Hex 
  hide details  
Reply
X
(15 items)
 
  
CPUMotherboardGraphicsRAM
Ryzen 1700 @ 3.9Ghz Gigabyte Aorus X-370 R9 Fury Strix. Corsair Vengence LPX 2x8Gb 
Hard DriveCoolingCoolingCooling
Crucial MX100 XSPC Raystorm XSPC EX 360 US Solar TDC 
OSMonitorKeyboardPower
Dual Boot (Win 7, Kali Linux) LG Ultrawide 29UM67 Gskill KM780 XFX XTR 650 
CaseMouse
Cooler Master HAF XB Evo Razer Naga Hex 
  hide details  
Reply
post #7 of 7
Thread Starter 
I emailed razer and it looks like they don't even know how to solve the problem...last razer mouse I will ever purchase because of their stupid software...pitty cause the hardware is really good.
X
(15 items)
 
  
CPUMotherboardGraphicsRAM
Ryzen 1700 @ 3.9Ghz Gigabyte Aorus X-370 R9 Fury Strix. Corsair Vengence LPX 2x8Gb 
Hard DriveCoolingCoolingCooling
Crucial MX100 XSPC Raystorm XSPC EX 360 US Solar TDC 
OSMonitorKeyboardPower
Dual Boot (Win 7, Kali Linux) LG Ultrawide 29UM67 Gskill KM780 XFX XTR 650 
CaseMouse
Cooler Master HAF XB Evo Razer Naga Hex 
  hide details  
Reply
X
(15 items)
 
  
CPUMotherboardGraphicsRAM
Ryzen 1700 @ 3.9Ghz Gigabyte Aorus X-370 R9 Fury Strix. Corsair Vengence LPX 2x8Gb 
Hard DriveCoolingCoolingCooling
Crucial MX100 XSPC Raystorm XSPC EX 360 US Solar TDC 
OSMonitorKeyboardPower
Dual Boot (Win 7, Kali Linux) LG Ultrawide 29UM67 Gskill KM780 XFX XTR 650 
CaseMouse
Cooler Master HAF XB Evo Razer Naga Hex 
  hide details  
Reply
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