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System won't post / Intel RMA Process - Page 7

post #61 of 94
Thread Starter 
This is getting real annoying. It's been a week since I've contacted Intel about my warranty and yet I still haven't got my prepaid airway bill to ship the cpu back to Intel. I tried to talk to them about it but there live chat support is offline. This CPU RMA better be quick.
post #62 of 94

I think it will be quick, however I am expecting a lack of communication.  A couple of weeks ago, I got to watch an Intel RMA for the first time in a thread here on OCN.  I saw the day he started the process, and I saw the end.  Intel never contacted him.  They sent him the prepaid thing without saying anything, he shipped it to Intel, Intel received it, completed the RMA, and sent it back all without every communicating a thing to him.  It's like they're trying to be Mimes.

 

The process seemed to take place in a reasonable time frame, but they could have at least kept him updated.  Good grief.  lol  Like, "Hey, went sent the prepaid thing".  Then, "hey, we received your CPU".  Then, "Hey, we are sending you the new CPU" (or whatever the case is), and then finally "It shipped.  Here is the tracking number and here's the link to the page where it can be tracked.  Thank you for your patience!"

 

I'm ranting, I'm sorry, but they're Intel!  I mean, come on!  lol

 

Anyway, what I'm saying is that I'm confident that they sent the prepaid airway bill, and I'm confident that they will receive the CPU when you send it, and I'm confident that you'll get it back (or a new one) within a reasonable amount of time - but without ever hearing from them.

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It's a computer!
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CPUMotherboardGraphicsRAM
i5-2500K @ 4.5GHz (1.368-1.384V fixed voltage) ASUS P8P67 EVO B3 (UEFI ver. 1850) GTX 780 ASUS DirectCU II (1228 / 6300, 1.180V) G.SKILL Ripjaws X 8GB (2 x 4GB) 1866MHz, CL9 
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post #63 of 94
Thread Starter 
Quote:
Originally Posted by TwoCables View Post

I think it will be quick, however I am expecting a lack of communication.  A couple of weeks ago, I got to watch an Intel RMA for the first time in a thread here on OCN.  I saw the day he started the process, and I saw the end.  Intel never contacted him.  They sent him the prepaid thing without saying anything, he shipped it to Intel, Intel received it, completed the RMA, and sent it back all without every communicating a thing to him.  It's like they're trying to be Mimes.

The process seemed to take place in a reasonable time frame, but they could have at least kept him updated.  Good grief.  lol  Like, "Hey, went sent the prepaid thing".  Then, "hey, we received your CPU".  Then, "Hey, we are sending you the new CPU" (or whatever the case is), and then finally "It shipped.  Here is the tracking number and here's the link to the page where it can be tracked.  Thank you for your patience!"

I'm ranting, I'm sorry, but they're Intel!  I mean, come on!  lol

Anyway, what I'm saying is that I'm confident that they sent the prepaid airway bill, and I'm confident that they will receive the CPU when you send it, and I'm confident that you'll get it back (or a new one) within a reasonable amount of time - but without ever hearing from them.
Turns out it was downstairs doh.gif
Maybe I should check the house before being so ignorant
post #64 of 94
Quote:
Originally Posted by AlPh4Kil1 View Post


Turns out it was downstairs doh.gif
Maybe I should check the house before being so ignorant

 

hehehehehe

 

I think that this was meant to be though, because now you'll know to expect them to be super quiet while you go through this whole process.  :)  If you had found the prepaid air bill and you only came here to say so, then I just would've said "Oh cool!" or something and that would've been it.

It's a computer!
(19 items)
 
  
CPUMotherboardGraphicsRAM
i5-2500K @ 4.5GHz (1.368-1.384V fixed voltage) ASUS P8P67 EVO B3 (UEFI ver. 1850) GTX 780 ASUS DirectCU II (1228 / 6300, 1.180V) G.SKILL Ripjaws X 8GB (2 x 4GB) 1866MHz, CL9 
Hard DriveHard DriveHard DriveOptical Drive
250 GB Samsung 840 EVO (C:\) 250 GB Samsung 840 EVO (D:\) 150 GB WD VelociRaptor Samsung SH-S243N 24x DVD Burner 
Optical DriveCoolingOSMonitor
Samsung SH-S203N 20X DVD Burner Thermaltake Frio Win 7 Home Premium x64 SP1 Retail AOC G2460PG (24" 1920 x 1080 144Hz G-SYNC) 
KeyboardPowerCaseMouse
Filco Majestouch 104-key Cherry MX Blues w/NKRO Corsair HX650 (Bronze, ordered on 12-12-2009) CM 690 Intellimouse Optical (1.1A) 1000Hz polling rate 
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It's a computer!
(19 items)
 
  
CPUMotherboardGraphicsRAM
i5-2500K @ 4.5GHz (1.368-1.384V fixed voltage) ASUS P8P67 EVO B3 (UEFI ver. 1850) GTX 780 ASUS DirectCU II (1228 / 6300, 1.180V) G.SKILL Ripjaws X 8GB (2 x 4GB) 1866MHz, CL9 
Hard DriveHard DriveHard DriveOptical Drive
250 GB Samsung 840 EVO (C:\) 250 GB Samsung 840 EVO (D:\) 150 GB WD VelociRaptor Samsung SH-S243N 24x DVD Burner 
Optical DriveCoolingOSMonitor
Samsung SH-S203N 20X DVD Burner Thermaltake Frio Win 7 Home Premium x64 SP1 Retail AOC G2460PG (24" 1920 x 1080 144Hz G-SYNC) 
KeyboardPowerCaseMouse
Filco Majestouch 104-key Cherry MX Blues w/NKRO Corsair HX650 (Bronze, ordered on 12-12-2009) CM 690 Intellimouse Optical (1.1A) 1000Hz polling rate 
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post #65 of 94
Thread Starter 
Quote:
Originally Posted by TwoCables View Post

hehehehehe

I think that this was meant to be though, because now you'll know to expect them to be super quiet while you go through this whole process.  smile.gif  If you had found the prepaid air bill and you only came here to say so, then I just would've said "Oh cool!" or something and that would've been it.
You learn something everyday don't ya? haha
post #66 of 94
Quote:
Originally Posted by AlPh4Kil1 View Post


You learn something everyday don't ya? haha

 

Indeed!

 

Of course, I'm expecting this to take a little extra time (not sure how much) because you're in Australia.

It's a computer!
(19 items)
 
  
CPUMotherboardGraphicsRAM
i5-2500K @ 4.5GHz (1.368-1.384V fixed voltage) ASUS P8P67 EVO B3 (UEFI ver. 1850) GTX 780 ASUS DirectCU II (1228 / 6300, 1.180V) G.SKILL Ripjaws X 8GB (2 x 4GB) 1866MHz, CL9 
Hard DriveHard DriveHard DriveOptical Drive
250 GB Samsung 840 EVO (C:\) 250 GB Samsung 840 EVO (D:\) 150 GB WD VelociRaptor Samsung SH-S243N 24x DVD Burner 
Optical DriveCoolingOSMonitor
Samsung SH-S203N 20X DVD Burner Thermaltake Frio Win 7 Home Premium x64 SP1 Retail AOC G2460PG (24" 1920 x 1080 144Hz G-SYNC) 
KeyboardPowerCaseMouse
Filco Majestouch 104-key Cherry MX Blues w/NKRO Corsair HX650 (Bronze, ordered on 12-12-2009) CM 690 Intellimouse Optical (1.1A) 1000Hz polling rate 
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Basic, but premium round X-Fi Titanium HD Klipsch ProMedia 2.1 (with 16 AWG Monster Cable... 
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It's a computer!
(19 items)
 
  
CPUMotherboardGraphicsRAM
i5-2500K @ 4.5GHz (1.368-1.384V fixed voltage) ASUS P8P67 EVO B3 (UEFI ver. 1850) GTX 780 ASUS DirectCU II (1228 / 6300, 1.180V) G.SKILL Ripjaws X 8GB (2 x 4GB) 1866MHz, CL9 
Hard DriveHard DriveHard DriveOptical Drive
250 GB Samsung 840 EVO (C:\) 250 GB Samsung 840 EVO (D:\) 150 GB WD VelociRaptor Samsung SH-S243N 24x DVD Burner 
Optical DriveCoolingOSMonitor
Samsung SH-S203N 20X DVD Burner Thermaltake Frio Win 7 Home Premium x64 SP1 Retail AOC G2460PG (24" 1920 x 1080 144Hz G-SYNC) 
KeyboardPowerCaseMouse
Filco Majestouch 104-key Cherry MX Blues w/NKRO Corsair HX650 (Bronze, ordered on 12-12-2009) CM 690 Intellimouse Optical (1.1A) 1000Hz polling rate 
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post #67 of 94
Thread Starter 
On the prepaid airway bill it says Shipment information then Commodity description
What does that mean? Do I just put down CPU Intel core i5 2500k???
post #68 of 94
Quote:
Originally Posted by AlPh4Kil1 View Post

On the prepaid airway bill it says Shipment information then Commodity description
What does that mean? Do I just put down CPU Intel core i5 2500k???

 

I don't know, I've never filled one of these out.  I'm thinking that this is just so that it gets through Customs or whatever needs to take place in order to go from Australia to the US.

 

So of course, the Commodity is the CPU, but I don't know what Shipment Information is.  If it's not the address, then perhaps it's the reason for putting it through the shipping/mailing system.  I don't know.

It's a computer!
(19 items)
 
  
CPUMotherboardGraphicsRAM
i5-2500K @ 4.5GHz (1.368-1.384V fixed voltage) ASUS P8P67 EVO B3 (UEFI ver. 1850) GTX 780 ASUS DirectCU II (1228 / 6300, 1.180V) G.SKILL Ripjaws X 8GB (2 x 4GB) 1866MHz, CL9 
Hard DriveHard DriveHard DriveOptical Drive
250 GB Samsung 840 EVO (C:\) 250 GB Samsung 840 EVO (D:\) 150 GB WD VelociRaptor Samsung SH-S243N 24x DVD Burner 
Optical DriveCoolingOSMonitor
Samsung SH-S203N 20X DVD Burner Thermaltake Frio Win 7 Home Premium x64 SP1 Retail AOC G2460PG (24" 1920 x 1080 144Hz G-SYNC) 
KeyboardPowerCaseMouse
Filco Majestouch 104-key Cherry MX Blues w/NKRO Corsair HX650 (Bronze, ordered on 12-12-2009) CM 690 Intellimouse Optical (1.1A) 1000Hz polling rate 
Mouse PadAudioAudio
Basic, but premium round X-Fi Titanium HD Klipsch ProMedia 2.1 (with 16 AWG Monster Cable... 
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It's a computer!
(19 items)
 
  
CPUMotherboardGraphicsRAM
i5-2500K @ 4.5GHz (1.368-1.384V fixed voltage) ASUS P8P67 EVO B3 (UEFI ver. 1850) GTX 780 ASUS DirectCU II (1228 / 6300, 1.180V) G.SKILL Ripjaws X 8GB (2 x 4GB) 1866MHz, CL9 
Hard DriveHard DriveHard DriveOptical Drive
250 GB Samsung 840 EVO (C:\) 250 GB Samsung 840 EVO (D:\) 150 GB WD VelociRaptor Samsung SH-S243N 24x DVD Burner 
Optical DriveCoolingOSMonitor
Samsung SH-S203N 20X DVD Burner Thermaltake Frio Win 7 Home Premium x64 SP1 Retail AOC G2460PG (24" 1920 x 1080 144Hz G-SYNC) 
KeyboardPowerCaseMouse
Filco Majestouch 104-key Cherry MX Blues w/NKRO Corsair HX650 (Bronze, ordered on 12-12-2009) CM 690 Intellimouse Optical (1.1A) 1000Hz polling rate 
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post #69 of 94
Thread Starter 
Quote:
Originally Posted by TwoCables View Post

I don't know, I've never filled one of these out.  I'm thinking that this is just so that it gets through Customs or whatever needs to take place to go from Australia to the US.

So of course, the Commodity is the CPU, but I don't know what Shipment Information is.  If it's not the address, then perhaps it's the reason for putting it through the shipping/mailing system.  I don't know.
Shipping information was just the heading of part 3 haha
What about Harmonized code, Country of manufacture and Value for customs?
post #70 of 94
Quote:
Originally Posted by AlPh4Kil1 View Post


Shipping information was just the heading of part 3 haha
What about Harmonized ode, Country of manufacture and Value for customs?

 

Harmonized Code?  What?  lol  Take me to your leader.  :)

 

Country of Manufacture is technically either Costa Rica or Malaysia (it's actually printed right on the CPU - Malaysia is "MALAY").  Although, I guess it could be "USA" or something like that too.  lol  It's probably not critical.

 

Value for Customs might be the price of the CPU in AUD.

It's a computer!
(19 items)
 
  
CPUMotherboardGraphicsRAM
i5-2500K @ 4.5GHz (1.368-1.384V fixed voltage) ASUS P8P67 EVO B3 (UEFI ver. 1850) GTX 780 ASUS DirectCU II (1228 / 6300, 1.180V) G.SKILL Ripjaws X 8GB (2 x 4GB) 1866MHz, CL9 
Hard DriveHard DriveHard DriveOptical Drive
250 GB Samsung 840 EVO (C:\) 250 GB Samsung 840 EVO (D:\) 150 GB WD VelociRaptor Samsung SH-S243N 24x DVD Burner 
Optical DriveCoolingOSMonitor
Samsung SH-S203N 20X DVD Burner Thermaltake Frio Win 7 Home Premium x64 SP1 Retail AOC G2460PG (24" 1920 x 1080 144Hz G-SYNC) 
KeyboardPowerCaseMouse
Filco Majestouch 104-key Cherry MX Blues w/NKRO Corsair HX650 (Bronze, ordered on 12-12-2009) CM 690 Intellimouse Optical (1.1A) 1000Hz polling rate 
Mouse PadAudioAudio
Basic, but premium round X-Fi Titanium HD Klipsch ProMedia 2.1 (with 16 AWG Monster Cable... 
  hide details  
Reply
It's a computer!
(19 items)
 
  
CPUMotherboardGraphicsRAM
i5-2500K @ 4.5GHz (1.368-1.384V fixed voltage) ASUS P8P67 EVO B3 (UEFI ver. 1850) GTX 780 ASUS DirectCU II (1228 / 6300, 1.180V) G.SKILL Ripjaws X 8GB (2 x 4GB) 1866MHz, CL9 
Hard DriveHard DriveHard DriveOptical Drive
250 GB Samsung 840 EVO (C:\) 250 GB Samsung 840 EVO (D:\) 150 GB WD VelociRaptor Samsung SH-S243N 24x DVD Burner 
Optical DriveCoolingOSMonitor
Samsung SH-S203N 20X DVD Burner Thermaltake Frio Win 7 Home Premium x64 SP1 Retail AOC G2460PG (24" 1920 x 1080 144Hz G-SYNC) 
KeyboardPowerCaseMouse
Filco Majestouch 104-key Cherry MX Blues w/NKRO Corsair HX650 (Bronze, ordered on 12-12-2009) CM 690 Intellimouse Optical (1.1A) 1000Hz polling rate 
Mouse PadAudioAudio
Basic, but premium round X-Fi Titanium HD Klipsch ProMedia 2.1 (with 16 AWG Monster Cable... 
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