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ST31000528AS-RMA success, got ST31000524AS, slight problems.

post #1 of 60
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So, today just being random & bored, I downloaded HD Tune Pro 5.0 (Trial), looked at the Health Tab, and got this:



Do I need to be worried? I've got around 600Gb of data which I'd be sad to lose.
I've read horror stories on both WD & Seagate drives. That 2yr warranty gives me an indication "its going to run for 2.1yrs only, buy or get lost". I am pretty much terrified to purchase any hard drive right now.

My hard drive's Warranty ends in Dec 2013.

Update:

So far so good, the WD1002FAEX is just working fine. Will check again on Christmas & mid jan to see if its still functioning without errors.

Proceeding with the RMA of my Seagate drive. I talked to some of my friends at work to get a slight idea of what to expect and wasn't pleased. One said they never returned his drive, the other said that they love keeping the drives for atleast two weeks.
What disappoints me is that they are going to repair it, and not give a new one. That sucks in many ways but meh, I never knew all of this while purchasing the drive back in 01/2011. However from now on its going to be only WD Blacks & Reds. biggrin.gif

If anyone is wondering, the drive being RMA'd is a 1.0Tb ST31000528AS.

Update:

I got back the drive from RMA today. 11th to 2nd = 23 days they took. Kinda not impressed because MSI was faster with my GPUs.
They replaced my hard drive with ST31000524AS, and from the looks of it, it looks like a fresh drive, but looks like it has some issues:


It has 1 Command Timeout and 1 UltraDMA CRC Error Count. (When I had just loaded up the drive, they were not there, when I started formatting partitions, I saw this.)
I'm using the same cables I used for my WD Black, i.e. the cable which came with the motherboard, so I think the cable is AOK. Even if I replace the cable, and have this same issue, should I RMA it again?
The previous drive had 0 CRC errors, and this same cable was used.

Sorry about the odd color, am using a different theme.
Edited by amd955be5670 - 1/2/13 at 2:00pm
post #2 of 60
Look at this thread:

http://www.techpowerup.com/forums/showthread.php?t=165635

Short answer, no you should be fine.

Although now is the time to consider making backups smile.gif
post #3 of 60
Backup your data and RMA. Drive = failing.
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post #4 of 60
Quote:
Originally Posted by Sean Webster View Post

Backup your data and RMA. Drive = failing.

My drive has been failing for 2 years then. rolleyes.gif

Edit: at OP just backup your data somewhere and wait. Like I said above i've had 99 reallocated sectors for 2 years now.
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post #5 of 60
Quote:
Originally Posted by nbmjhk6 View Post

Quote:
Originally Posted by Sean Webster View Post

Backup your data and RMA. Drive = failing.

My drive has been failing for 2 years then. rolleyes.gif

Edit: at OP just backup your data somewhere and wait. Like I said above i've had 99 reallocated sectors for 2 years now.
I see you like having bad parts on your drive lol. if I get 2-3 im RMAing mine. I will not risk any of my data. smile.gif
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post #6 of 60
That drive is failing. A few bad sectors is no problem. 692, though... I'd be worried about that many. Get a new drive ASAP and copy everything over before it craps out!

Edit: Technically the increase in bad sectors is the thing to watch out for. I had a few drives with a few... a month later they were up to dozens, then within 2 months up past 100. By ~3-3.5 months they had skyrocketed and were dead.
Edited by Kramy - 11/19/12 at 1:24pm
     
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post #7 of 60
Quote:
Originally Posted by Sean Webster View Post

I see you like having bad parts on your drive lol. if I get 2-3 im RMAing mine. I will not risk any of my data. smile.gif

It works just as fast as when i first got it and I have not lost any data. Any way Seagate told me if it passes their HDD tester's long test they won't RMA it. Mine does.

I've been reading Smart values wrong all of these years....doh.gif Apparently it only has 2...
Edited by nbmjhk6 - 11/19/12 at 1:26pm
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post #8 of 60
like Kramy said 692 is a high count and yes i would be worried too so back up your data if you havernt got a back up already and start the RMA process.

even as Sean says a few for me is a few too many and would do the same.

back up is most important as would hate to see that drive fail and you have lost everything
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post #9 of 60
Quote:
Originally Posted by nbmjhk6 View Post

I've been reading Smart values wrong all of these years....doh.gif Apparently it only has 2...
I wouldn't worry about just two. Lots of Seagate/Samsung drives seem to pick up that many just being shipped to your door. I got a brand new Samsung drive a few years back... within 3 days it had 1 bad sector, then within a week up to 2. It's sat there ever since.

That said, I've never seen a WD drive pick up a few bad sectors and then sit on them. All my WD drives that acquired bad sectors have failed within a half year. But the vast majority of my WD drives are sitting at 0, even after years and years of use.
     
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Noctua NH-D15 Fractal Design 140mm Fan - FD-FAN-140 Fractal Design 120mm Fan - FD-FAN-120 Windows 7 
OSMonitorMonitorKeyboard
Ubuntu 14.04 LTS Samsung 2343BWX 23" (2048x1152) BenQ GW2765HT 27" IPS LCD Monitor (2560x1440) Genius Keyboard KB-G235 PA 
PowerCaseMouseMouse Pad
Seasonic Platinum 1000w PSU - SS-1000XP Fractal Design Define R5 Steelseries Rival 6500 dcpi Mousepad + Desk 
AudioAudioOtherOther
Onboard Realtek® ALC 892 Cyber Acoustics CA-2992 2.0 Speakers Razer Krait 1600 DPI nGear G-C1601 Card Reader 
OtherOther
Pisen Card Reader Gigabyte M7 Thor 
CPUMotherboardGraphicsRAM
VIA Eden C7 1200mhz Jetway J7F4K1G2ES-LF VIA Onboard 512MB PC2-4200 
Hard DriveOptical DriveCoolingOS
A-Data FlashDrive None Fanless Linux 
MonitorKeyboardPowerCase
Headless None 65w Power Brick Antec ISK300-65 
MouseAudio
None Onboard VIA 
CPUMotherboardGraphicsRAM
Barton XP-M 2400+ FJQ4C Asus A7N8X-E Deluxe 256MB BFG 7800GS OC 2x512MB Samsung PC3200 
Hard DriveOSMonitorKeyboard
Raptor 74GB/Seagate 120GB Windows 2000 Pro 60hz 17" CRT Brandless PS2 Keyboard 
PowerMouse
Antec Neo HE 550w Logitech G5 
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post #10 of 60
Thread Starter 
Thank you everyone.

Apart from my 1Tb hard drive, I've only got a 16Gb pen drive lol

I'm planning on picking up a new HDD, 1TB WD Blue. I can't seem to find any 2TB Blues. Good move?
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Overclock.net › Forums › Components › Hard Drives & Storage › ST31000528AS-RMA success, got ST31000524AS, slight problems.