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Xeb's Wonderous Adventures as a Mac Tech - Page 18

post #171 of 863
Quote:
Originally Posted by PR-Imagery View Post

Warning: Spoiler! (Click to show)
Yea that. Anything that loads on the gpu; photoshop, external display, movie, games would cause it to crash.. The thing has degraded to the point where it doesn't even turn on normally any more if it turns on at all, or when it does it readily crashes...
I know its the board, but Apple won't replace it, at $1200, might as well buy a new computer.
The place she took it to ran the diagnostics, sent the report to Apple, which who replied with:
Sounds an awful lot like a bs excuse to me.
Tho, this was at a local repair place that supposedly is an authorized repair centre. She's away in school tho so I told her take it an actual Apple store to have it checked again, waiting to see how that goes.
If it truly not the GPU problem, Apple does offer flat rate service for $310 as long as the unit has ZERO damage. AASPs usually offer this with some kind of mark up (but bundle in a back up of your data before sending the unit). Get me some logs and I'll see if I can help you out.

Edit: noticed you said "centre", are you in Canada? If so the whole flat rate thing doesn't exist that I know of.
Edited by Xylene - 12/10/12 at 5:25pm
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post #172 of 863
These are the kind of adventures any1 doing tech support faces...
It isn't OSX fault nor is Windows fault.
Be it Windows or be it OSX there are always user's who have no idea of how to do maintenance to their computer's in order to keep them running stable. We shouldn't forget software/hardware issues too.

And honestly, the worst thing I ever have to do is help my friends.
Cause I don't really have to face customer's... I just let them talk their crap and select what really matters:
What is the problem?
In under what condictions does the problem occur?
What they want?
What they expect cost wise?

With my friends I very often end up having over one hour calls because something went wrong... Driving over to their place to fix their issue.
Don't get me wrong, I love helping people... but some of them don't appreciate the time and patience we invest in them... I hope you guys understand what I mean.
post #173 of 863
Quote:
Originally Posted by Xylene View Post

If it truly not the GPU problem, Apple does offer flat rate service for $310 as long as the unit has ZERO damage. AASPs usually offer this with some kind of mark up (but bundle in a back up of your data before sending the unit). Get me some logs and I'll see if I can help you out.

Edit: noticed you said "centre", are you in Canada? If so the whole flat rate thing doesn't exist that I know of.

Bermuda actually.
That's interesting.

YGPM.
post #174 of 863
Thread Starter 
Quote:
Originally Posted by Tokkan View Post

These are the kind of adventures any1 doing tech support faces...
It isn't OSX fault nor is Windows fault.
Be it Windows or be it OSX there are always user's who have no idea of how to do maintenance to their computer's in order to keep them running stable. We shouldn't forget software/hardware issues too.

And honestly, the worst thing I ever have to do is help my friends.
Cause I don't really have to face customer's... I just let them talk their crap and select what really matters:
What is the problem?
In under what condictions does the problem occur?
What they want?
What they expect cost wise?

With my friends I very often end up having over one hour calls because something went wrong... Driving over to their place to fix their issue.
Don't get me wrong, I love helping people... but some of them don't appreciate the time and patience we invest in them... I hope you guys understand what I mean.

I do, but the point is also to get them to tell you what is wrong quickly.
 
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post #175 of 863
My story for the day:

Moron I work with checks in iBook that does not turn on.

I plug it in, press power button, it turns on. Tried it five more times, no problem.

?!?!/1/1/1/`!?1/!?!?!?!1
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post #176 of 863
Quote:
Originally Posted by Xylene View Post

My story for the day:

Moron I work with checks in iBook that does not turn on.

I plug it in, press power button, it turns on. Tried it five more times, no problem.

?!?!/1/1/1/`!?1/!?!?!?!1

lol wow
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post #177 of 863
Quote:
Originally Posted by Xylene View Post

My story for the day:

Moron I work with checks in iBook that does not turn on.

I plug it in, press power button, it turns on. Tried it five more times, no problem.

?!?!/1/1/1/`!?1/!?!?!?!1

Oh I love when that happens, almost feel bad charging them full price for an "error" I just had to press enter to fix.
post #178 of 863
Quote:
Originally Posted by PR-Imagery View Post

False. I primarily only get such statements from people who've never owned a Mac and just "hear" things or have only used one casually.
But /anyway.

YGPM to keep this thread clear of OT stuff.
     
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post #179 of 863
Thread Starter 
Quote:
Originally Posted by Xylene View Post

My story for the day:

Moron I work with checks in iBook that does not turn on.

I plug it in, press power button, it turns on. Tried it five more times, no problem.

?!?!/1/1/1/`!?1/!?!?!?!1

That is almost as good as someone wanting to fix a gooseneck... that has a bad logic board.
 
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post #180 of 863

Here is a picture of a silly cat, and a bump.

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