Originally Posted by Lord Xeb What in sam's hell is this mess?
So... This sucks....
Customer comes in with machine that he had used techtools volume repair on and it had trashed his entire user account and applications when it crashed during the process... um what? Now mind you , this is a Late 2007 Macbook Pro 15"
Well, that is odd. If a machine crashes, there is obviously something seriously right right?
Well, now that is out of the way.
So what do we have here?
Surface scan passed - That is good, at least his drive is fine... but god so help me with the software side of things.
ASD.. Hm... well look at that, wonderful. his fan failed... I was hoping to NOT take apart his machine
Alright, fan replaced, now the system should not crash on me. Alright, where to start.
Why are you in there?
This dudes user account was shoved under a folder on root called Macintosh HD... O-o wut?
Alright, that is easy to fix:
Alright, his user account account is back where it belongs, lets rebuild it.
System preferences > Users > click the plus button,
enter user account name (the name of the folder in Users)
enter user password
Yeah, user account is back. w00t... but none of this dudes apps are back.
He brought in his time capsule...so....lets... WHY CAN I NOT SEE THIS THING ON THE NETWORK!!!
Alright, lets take this thing apart.Link
Alright, now that that is over, the drive is good.... BUT there is a bit of a problem. The only good time machine backup with applications are from almost a year ago... O-o How the hell do things get so messed up?SOME TIME LATER!!!
Alright, applications restored!
Now, lets fix his time machine shall we? Simple quick reset (press and hold the button for 5 seconds) after putting it back together fixed his time capsule. Yeah!
There are a couple other issues. The system had to be upgraded with ram (4GB). The other issue was that he had Norton AV on this machine. You don't need an antivirus on a mac and most make your machine run like crap.
Just had to download the uninstaller for norton and run in terminal. Now his machine is running better. Ran time machine after wiping his time capsule (with the customer's approval) and done.