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How to Get XSPC RASA 750 Pump/Reservoir Replaced Under Warranty?

post #1 of 8
Thread Starter 
I bought a RASA 750 RX 360 kit in December last year and the pump is now noisy to the point of being obtrusive. It was dead silent when I first put it together for about 10 minutes, then it was OK for 6 months, and now it's just ridiculous. I've read that XSPC will replace the pump if yours goes bad in the first year. I went to their website about a week ago and filled out their Email form here: http://www.xs-pc.com/contactus/contact-support/ However, this form didn't send me a copy of my request and I haven't heard back from them. Is this normal or is there a better way to contact them through a forum or on the phone?
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Black Sunshine II
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post #2 of 8
I bet your kit has the same problem mine had. One of the screws that secure the pump came loose and made a ton of racket. It fell out after a while and it was quiet again. Too bad there is no way to fix it.
post #3 of 8
Thread Starter 
Quote:
Originally Posted by Scorpion49 View Post

I bet your kit has the same problem mine had. One of the screws that secure the pump came loose and made a ton of racket. It fell out after a while and it was quiet again. Too bad there is no way to fix it.

I wish I could find that screw! Still no reply from XSPC by the way. I sent a second request tonight. Unfortunately, their web form for Email doesn't send a confirmation to your Email address. Hopefully, I'll hear something soon.

Anyone have any better way of contacting XSPC?
Black Sunshine II
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Black Sunshine II
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post #4 of 8
Thread Starter 
Still no reply from XSPC. I removed the whole watercooling kit this weekend and went back to the Silver Arrow because I just couldn't take the noise anymore. I think I'm just going to sell the kit. I'm too lazy now to mess with it even though maintenance really isn't required all that often. It would be nice to have a replacement pump to sell with the kit. I think I'm done with XSPC as well. It's been over three weeks without a reply. Terrible customer service. I wonder if frozencpu can help me out since I bought it there...
Black Sunshine II
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Wife's Rig
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CPUMotherboardGraphicsRAM
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120GB Intel 510 SSD Samsung 1TB F1 LiteOn iHAS324-98 Y Cougage Tru Spirit (lapped) with Akasa Viper Pu... 
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Black Sunshine II
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Wife's Rig
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CPUMotherboardGraphicsRAM
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120GB Intel 510 SSD Samsung 1TB F1 LiteOn iHAS324-98 Y Cougage Tru Spirit (lapped) with Akasa Viper Pu... 
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post #5 of 8
Hmm not going to buy a XSPC kit.. Swiftech it is..

    
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post #6 of 8
I can understand ur frustrated with XSPC please PM me I can help you guys out..I deal with them all the time....thumb.gif
post #7 of 8
Quote:
Originally Posted by breenemeister View Post

Still no reply from XSPC. I removed the whole watercooling kit this weekend and went back to the Silver Arrow because I just couldn't take the noise anymore. I think I'm just going to sell the kit. I'm too lazy now to mess with it even though maintenance really isn't required all that often. It would be nice to have a replacement pump to sell with the kit. I think I'm done with XSPC as well. It's been over three weeks without a reply. Terrible customer service. I wonder if frozencpu can help me out since I bought it there...

The pump is the problem I have mine still works after 2 years using it so I decided to upgrade the pump now to D5 Variant Pump made the best decision of my life for the cost pay what you will get for....rolleyes.gif
post #8 of 8
Thread Starter 
Quote:
Originally Posted by goku5868 View Post

The pump is the problem I have mine still works after 2 years using it so I decided to upgrade the pump now to D5 Variant Pump made the best decision of my life for the cost pay what you will get for....rolleyes.gif

Thanks for offering to help. I actually got a very speedy reply from frozencpu when I Emailed them. They asked me to send them a video of the noise and they would take care of it with XSPC.thumb.gif
I now wish I had Emailed them first! Hopefully, this will be taken care of soon.
Black Sunshine II
(16 items)
 
Wife's Rig
(15 items)
 
 
CPUMotherboardGraphicsRAM
Intel Xeon x5675 B1 @ 4.0 Gigabyte GA-X58A-UD3R v.2.0 Gigabyte Radeon 460 Mushkin Blackline 12GB (3x4GB) DDR3 1600 
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120GB Intel 510 SSD Samsung 1TB F1 LiteOn iHAS324-98 Y Cougage Tru Spirit (lapped) with Akasa Viper Pu... 
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Windows 10 Pro 64bit Dual Asus 24 inch 1080P TN Corsair TX650 Cheapo Antec 
Mouse
Logitech Wireless 
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Black Sunshine II
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Wife's Rig
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CPUMotherboardGraphicsRAM
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Hard DriveHard DriveOptical DriveCooling
120GB Intel 510 SSD Samsung 1TB F1 LiteOn iHAS324-98 Y Cougage Tru Spirit (lapped) with Akasa Viper Pu... 
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